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11/8/2018 |
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The Golden Rule Or The Platinum Rule? |
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The Golden Rule Or The Platinum Rule?
by Catherine Iste
Treating others the way they want to be treated sounds so much less selfish than treating others the way we want to be treated. However, it is not easy.
Entire consulting practices and professional certificate programs exist to help us business folk try to decipher how someone else wants to be treated. Even with all this help, we do not always get it right.
To understand why, it may help to consider both the golden and platinum rules together.
Leaders
Most of the leaders with whom I work like questions that allow them to answer definitively and with a binary choice. They like information presented a certain way and they expect their team to learn and understand this.
From the leader’s perspective, they want staff to learn how they want to be treated; in other words, the leaders expect staff to adhere to the platinum rule when interacting with them.
Similarly, when a leader is conveying information, they do it with their style, based on their personality and the content they are sharing. Operationally, most leaders do this without regard for the way the staff needs to hear it.
Read full article on Multibriefs.
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