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10/30/2018 |
Insights |
The 3 Best Ways To Respond When Your Employees Are Unhappy |
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The 3 Best Ways To Respond When Your Employees Are Unhappy by Robbie Abed More than 200 Google employees are organizing a walkout in protest of the company's protection of an alleged sexual harasser. I've seen it plenty of times throughout my career. An executive makes a decision that employees don't like, or think isn't fair. It starts with employees banding together through behind-the-door talks and conversations at the water cooler, and eventually turns into a full-on employee revolt. Two hundred Google employees are organizing a women's walk scheduled for Thursday to protest the company's handling of sexual harassment incidents, according to BuzzFeed News. How the company responds next is crucial. So, the question is, now what should you do as a leader of the company? Do you ignore it and hope it goes away, or do you address it head-on with hopes that it doesn't spiral out of control? Either way, you run the risk of making it worse. If not done properly, employees might quit out of protest or send out a mass email stating their disagreement with the decision. It makes you, the leader, look bad and lose of control of the situation. Here are three ways the best leaders respond to turmoil: 1. Before making any rash decisions, show your employees that you're listening to their concerns. One of my favorite books, Never Split the Difference: Negotiating as if Your Life Depended on It, shares stories about how to negotiate in tough situations. According to author Chris Voss, the best way to negotiate with them is by empathetically listening to their demands. This shouldn't be news to anyone, but it's surprisingly rare how few people listen in these situations. The best way to prove that your listening is to mirror them and repeat the words they tell you back to them. A negotiators goal is to find out what the other person is really angry about. What do they really want to happen? Leaders in this situation are no different. Find out the core reason for your employees revolting. Is it the pay? Is it the promotion policies? Is it because executives are constantly treated better than the regular staff? Don't just listen to the demands, listen to why they are revolting in the first place. Read full article on Inc.
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