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8/31/2018 |
Insights |
Create Trust Through Great Customer Service |
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Create Trust Through Great Customer Service
by Roger P. Levin, DDS
Trust is the cornerstone of any successful relationship. Whether it’s with a spouse, friend, or family member, without trust there’s no way the relationship will survive. The same is true of your relationship with patients. If patients don’t trust you, they will move on—fast.
Take this quick quiz to measure your level of trust with patients: - Will patients leave your practice if their insurance plans change?
- Do your patients accept the vast majority of recommended treatment?
- Do patients accept the vast majority of recommended treatment that is larger than a single tooth case?
- Do 60% of your patients refer at least one new patient each year?
- Do your new patients generally refer other family members within 12 months?
The more “no’s” that you have to these questions, the less trust patients actually have in your practice. If I were starting a practice today, I would assume that patients have a moderate level of trust but not enough trust that all of the answers to these questions would be “yes.”
So how can you create a high level of trust?
Read full article on Dentistry Today.
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