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7/26/2018 |
Insights |
The Very Special Education Process Of Medical History Disclosure |
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The Very Special Education Process Of Medical History Disclosure by Debbi Viger, RDH, BHS Each of us experiences the patient that just disagrees with everything. The challenge, and often most rewarding portion of our appointment, is getting to yes. Often it starts in the reception area, was the wait too long, the temperature not perfect, or the greeting not personable enough? We just know when we arrive on the scene, it is not always a joyous moment. How’d it go updating the medical history? If not a great experience what’s your go-to wording to help get the job done? Have you tried a simple, yet very effective, “To offer you the best appointment we work directly with your medical providers to ensure your overall health?” Many patients still do not treat their oral health with the same high regard they treat their body to. Explaining the mouth is the window to the body and holds many signs and symptoms of general health should be enough, but not always. How often do we have a patient who denies any medical changes, or simply states everything is fine? You can hear in their tone perhaps the answer isn’t quite accurate. Repeatedly asking the same questions will only lead to frustration for everyone. Can you try a different approach with questions like, How have you been feeling lately? Are you sleeping well and waking up refreshed? Then continue with the appointment exposing any necessary radiographs. Read full article on Today's RDH.
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