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7/5/2018 |
Insights |
Having The Difficult Conversation: When Patients Opt For No Treatment |
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Having The Difficult Conversation: When Patients Opt For No Treatment by Susan L. Quan, RDH, MBA Ask any dental professional why they chose dentistry as a career, and the answer is often, "I want to help people." This is especially true for dental hygenists like us. We have a clear understanding of what the healthy mouth looks like, and we want that for every one of our patients. We are trained to identify early signs of disease so that treatment can be rendered and larger problems avoided. However, in a business that is driven primarily by pain, it can be a challenge to help patients see what we want for them. For example, it is difficult for some patients to see why a painless open margin on a crown can be problematic. With these patients, it can even feel like we want treatment for them more than they want it for themselves, leaving us frustrated when they decline treatment. So, what should we do when this happens? Read full article on Dentistry iQ.
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