American Association of Dental Office Management Events Newswire

Dental Insurance Design and Management - An AADOM Approved Curriculum 1/1/2024 - 12/31/2024

Fri, 29 Dec 2023 11:51:01 GMT

Approved for 8 CE towards AADOM Designations

There's More to Insurance Than Codes!

Managing a well-executed insurance system is not easy. It takes time and knowledge. This course provides up-to-date education you can explore at your own pace to prepare you and your practice for success.

Plan design variations and how to discuss them with patients
Secondary insurance and coordination of benefits
Claim terminology and the current claim form
Documentation guidelines including worksheets
EOBs, EOPs, and how to read them
Reimbursement tips for periodontal and crown procedures
Non-covered services and self-funded plans
Conversation skills to discuss in and out-of-network benefits
Say this, not that when discussing insurance coverage
Recommended reports to manage your claims process
Appeals processes with the sample messages for your patients
Plus more in 20+modules!

After completion of the full curriculum and successfully passing an assessment, you will be provided with a Certificate of Completion and 8 AADOM approved CE. Please forward this certificate to info@dentalmanagers.com to have the 8 CE recorded in your profile. Plus you will receive the Insurance Coordinator Field Guide e-book, Teresa's comprehensive insurance documentation guidelines and interview questions to hire the best insurance coordinator!

Course presented by Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training, and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, the National Speakers Association, and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

DSBN Futureproofing Your Practice Modules 1/1/2024 - 12/31/2024

Wed, 24 Jul 2024 13:55:00 GMT

This AADOM curriculum is limited to Dental Spouse Business Network Members

Approved for 3 CE towards AADOM Designations

Curriculum Overview:

Five easy-to-follow modules between 20 - 45 minutes in length
Work through the modules in order on your own schedule
Summary and Next Steps with Thad Miller and Kim McQueen available for viewing upon completion of module 5
Includes a 60 minute follow-up consultation with a DDSmatch Dental Practice Transitions consultant to develop a customized plan for the future of your practice

Module Descriptions:

Business Valuation & Financial Planning, Presented by: Thad Miller, Kam McQuay, CPA and Scott Walloch, CPA

Review how dental practices are analyzed by certified valuation analysts with dental industry expertise. Their findings are fair, reliable and respected by banking institutions and will serve as part of the wealth management planning. Discuss what makes a dental practice valuable, what are some pitfalls to avoid and items to consider for future transition.

Legal - Wills, Trusts, Sudden Change of Ownership, Presented by: Thad Miller and Brad Cohen, Esq.

Discuss the need to update or create critical legal documents to prepare and protect the practice assets and value in the event of an unforeseen death or disability to the owner. Review why it's important to have legal representation in a transition and the roles an attorney plays in the process and how to handle real estate or landlord discussions during a transition.

Insurance Review - Fee Evaluation & Dental Membership Plan Evaluation, Presented by: Thad Miller, Shelley DeGroff and Katie Franklin

Comprehensive and customized consultation to review the current dental insurance plans in place in your practice. Isolate new plans to consider or plans to discontinue to achieve your ideal payer mix. Discuss the benefits of incorporation of membership plans in the practice.

Real Estate & Lease Review, Presented by: Thad Miller and David Durm, Esq.

Concise review of how real estate factors into a dental practice transition. Review options if you own your building or if you have a lease when transitioning. Discuss options of selling the practice and the real estate at the same time , and what to do if a potential buyer likes the practice but not the location of the building.

Staying in Touch with Your Practice, Presented by: Thad Miller and Steve Jensen

Detailed review of how to track challenges, opportunities and strengths of the practice and staff. Understand how strong your team is, and how the strength of your team can determine the profitability of your practice.

Certificate of completion awarded upon completion of all modules.

Faces of AADOM - Vanessa Escobar, DAADOM 8/1/2024 1:00 PM - 8/1/2024 2:00 PM

Thu, 25 Jul 2024 17:05:40 GMT

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 8/1/24 at 1:00 pm Eastern

From Business to Dentistry: Vanessa's Journey to Dental Office Management

Join us in the latest episode of the Faces of AADOM podcast, where Heather interviews Vanessa Escobar about her journey into dental office management. As a dedicated member of Faces of AADOM, Vanessa shares her insights and experiences that have shaped her career.

In this episode, Vanessa offers valuable advice to dental office managers, emphasizing the importance of being open to new ideas and evolving practices. "Always be willing to listen to new ideas," Vanessa advises. "Challenge yourself not to box yourself into 'this is how we've done it' and embrace new opportunities to improve your practice, team, and office."

Vanessa's path to dental office management was not straightforward. With a background in hospitality and business, she initially had no knowledge of dentistry. However, when her sister and brother-in-law, both dentists, invited her to join their new practice, she took a leap of faith. "We didn't know how to build a new office, but we learned together," she recalls.

Her story highlights the supportive and collaborative nature of the dental industry. She candidly shares her challenges, such as strategizing insurance and navigating the complexities of PPOs.

Don't miss this insightful episode of Faces of AADOM, where Vanessa's experiences and story will inspire dental office managers to embrace change and seek growth in their practices.

About Faces of AADOM

Meet AADOM members who make up the heartbeat of our community - the diverse and talented individuals who embody the spirit of excellence in dental office management. Every member has a story. "Faces of AADOM" shares members’ unique journeys, the path that led them into dentistry, and the moments that define their passion for dental leadership.

Subscribe to Faces of AADOM to discover more stories of resilience, growth, and empowerment within the AADOM community.

Featured Company: Kleer and Membersy 8/6/2024 3:30 PM - 8/6/2024 4:00 PM

Wed, 17 Jul 2024 10:10:04 GMT

Featured Company sessions are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 8/6/24 at 3:30 pm Eastern

Kleer and Membersy have come together to empower providers to design, implement, and grow a successful membership plan that transforms their revenue and profit model while providing patients with an accessible option for dental care. With a combined 20+ years of experience, 100+ employees, and deep expertise across all disciplines of membership plan design and administration, Kleer and Membersy provides DSOs, groups, and independent practices with the best-in-class membership management solution.

Speaker: Brad James, Director of SMB Sales

Brad James is a results-driven sales professional with over 6 years of experience at Kleer and Membersy. His in-depth knowledge of what Kleer and Membersy customers’ need and the platform features that are available allow him to exceed practice expectations and provide his team with an excellent strategy. He is passionate about helping practices leverage their focus toward creating a more successful and profitable business.

AADOM Featured Company is a 30-minute live, interview-style presentation sharing the company's mission, product/service and best practices for office managers.

AADOM Endorsed DPLN Meeting - Central Savannah River Area Dental Connections 8/6/2024 5:30 PM - 8/6/2024 7:30 PM

Fri, 02 Aug 2024 14:11:41 GMT

Please join us for the next meeting of the Central Savannah River Area Dental Connections DPLN!

Date: Tuesday, August 6, 2024

Time: 5:30 - 7:30 pm Central

Topic: Duties of an Office Manager Round Table Discussion

Moderator: Nicole Creswell, FAADOM, DPLN President

Meeting Sponsor: N/A

Meeting Location:
Augusta Endodontic Center
3636 Wheeler Rd.
Augusta, GA 30909

Meeting Details: Registration is free for DPLN members. Food and beverage will be provided.

If you have questions regarding the meeting, including registration, please reach out to Nicole Creswell at (706) 869-9117 or via email at csradentalconnections@gmail.com.

Approved for 1 CEU towards AADOM designations

AADOM Endorsed DPLN Meeting - Oklahoma Society of Dental Professionals 8/8/2024 6:00 PM - 8/8/2024 8:30 PM

Fri, 28 Jun 2024 11:30:46 GMT

Please join us for the next meeting of the Oklahoma Society of Dental Professionals DPLN!

Date: Thursday, August 8, 2024

Time: 6:00 - 8:30 pm Central

Topic: The Wild World of Dental Insurance

Speaker: Teresa Duncan, MS, FAADOM

Topic Details: Are you stressed out with PPOs, leased networks, and patient objections? You are not alone. Managers and insurance coordinators face an increasingly complex insurance landscape. This discussion will help you prepare by explaining the why and how of these industry shifts. Offices that are aware of these changes before they are put into effect will weather the storm just fine. Will you be one of them?

We will also review ways to improve your insurance systems. How should you handle eligibility and benefit issues? What about denials and disallows? Let’s talk about ways to manage this very important part of your revenue cycle!

Learning Objectives:

Understand current industry conditions
Learn why plan design has become problematic
Improve your claims management systems

Meeting Sponsor: N/A

Meeting Location:
Kickingbird Golf Club
1600 E. Danforth Rd
Edmond, OK 73034

Meeting Details: Registration is free for Oklahoma Society of Dental Professionals DPLN members and there is a $20 meeting fee for all other attendees. Applicable fee due at registration through the link below. A catered dinner will be provided.

If you have questions regarding the meeting, please reach out to Brandi Williams at (405) 250-2255 or via email at osdp.information@gmail.com.

Approved for 2 CEU towards AADOM designations

REGISTER NOW

AADOM Endorsed DPLN Meeting - Tri-State Dental Managers 8/9/2024 8:30 AM - 8/9/2024 1:00 PM

Mon, 01 Jul 2024 14:19:24 GMT

Please join us for the next meeting of the Tri-State Dental Managers DPLN!

Date: Friday, August 9, 2024

Time: 8:30 am - 1:00 pm Eastern

Topic: High Impact Communication

Speaker: Lois Banta

Topic Details: Have you ever felt as though your communication wasn’t effective? In this course, you will learn failsafe ways to communicate with patients, the office team, and each other. Learn the key say/don't say strategies that can result in case acceptance, timely payments, and effective scheduling.

Meeting Location:
Delta Marriott Hotel
11320 Chester Rd
Cincinnati, OH 45246

Meeting Details: Free registration for DPLN members. There is a $50 meeting fee for all other attendees. Contact Debbie Gabbard at (513) 378-3668 or (859) 384-0393 regarding applicable fee remittance. A light breakfast and snacks will be provided.

Meeting Sponsor: Marriott Delta Hotel and CareCredit

If you have questions regarding the meeting including registration, please reach out to Angie Coffey at (513) 772-4000 or via email at tristatedentalmanagers@gmail.com.

Approved for 4 CEU towards AADOM designations

REGISTER HERE

AADOM Endorsed DPLN Meeting - Dental Education Leadership League of Baltimore/Annapolis, MD 8/10/2024 9:00 AM - 8/10/2024 12:00 Noon

Tue, 13 Aug 2024 11:13:19 GMT

Please join us for the next meeting of the Dental Education Leadership League of Baltimore/Annapolis, MD!

Date: Saturday, August 10, 2024

Time: 9:00 am - 12:00 pm Eastern

Topic: 3 Steps to Gaining Less Dependence on Insurance Networks

Speaker: Jessica Martin

Topic Details: This meeting will focus on the 3 steps to help gain less dependence on insurance networks and become OON providers.

Meeting Sponsors: GG Practice Consulting and South River Dental Care

Meeting Location:
Patterson Dental
8751 Freestate Drive
#300
Laurel, MD 20721

Meeting Details: Free registration for DPLN members and there is a $65 meeting fee for all other attendees. Applicable fee is payable through the registration link below. Breakfast and refreshments will be provided.

If you have questions regarding the meeting, please reach out to Danielle Dailey at (240) 375-7551 or via email at bamdell.president@gmail.com.

Approved for 3 CEU towards AADOM designations

REGISTER HERE

QUICKcast: Why No One Wants to Work...For You! 8/13/2024 3:30 PM - 8/13/2024 4:00 PM

Mon, 15 Jul 2024 16:31:39 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 8/13/24 at 3:30 pm Eastern

Why No One Wants to Work...For You!

We will delve into the essential strategies and best practices that dental office managers need to master to effectively hire and retain top talent. As the backbone of any successful dental practice, having the right team in place is crucial for ensuring efficient operations, high patient satisfaction, and overall practice growth.

Course Learning Objectives:

Understanding the Importance of Effective Hiring
Assessing Candidate Fit and Competence
Strategies for Successful Onboarding
Retention Techniques for Long-Term Success
Monitoring and Improving Hiring and Retention Practices

QUICKcast begins at 3:30 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, and AADOM YouTube Channel

Sponsored by: ToPS - Total Patient Service Institute

If there were one phrase to describe Steve Anderson, it would have to be “The Yes Man!” He has worked with professionals around the world to transform their practices, businesses and their teams to “Top 10% Performance” status with innovative patient service systems that make it easier for patients to say “yes” to treatment. He has worked with some of the biggest names in dentistry to build their practices. His systems transform practices and the people in them. He has been named “Dental Businessman of the Year” by Excellence in Dentistry. He is one of the most prolific entrepreneurs, authors, philanthropists, and presenters in dentistry.

QUICKcast: Make Plans to Celebrate OMAM 2024 with AADOM & CareCredit 8/14/2024 1:00 PM - 8/14/2024 1:30 PM

Mon, 05 Aug 2024 16:54:10 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 8/14/24 at 1:00 pm Eastern

Make Plans to Celebrate OMAM 2024 with AADOM & CareCredit

September is OFFICE MANAGEMENT APPRECIATION MONTH! AADOM and CareCredit are joining forces again to celebrate the important role of the Dental Office Manager.

Join us to get all the #OMAM24 details and learn how you and your team can celebrate your practice leader all September long!

QUICKcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel

Sponsored by: CareCredit

Angela Martinez found her passion for dentistry 28 years ago when she held a part-time high school job in the back office of a dental practice. She expanded her expertise, holding multiple roles including RDA, treatment coordinator & Office Manager. She used that first-hand experience to become a Dental Consultant & Provider Relations Manager for an insurance company. In 2014 she joined CareCredit, where she successfully leveraged her knowledge as a trainer & Practice Development Manager. Subsequently, she was promoted to VP of Strategic Association & Dental Health Policy to lead strategic initiatives, education, association relationships & sales support.

Heather Colicchio is the founder and president of the American Association of Dental Office Management (AADOM). AADOM is the largest professional organization in the nation for dental business team members. Heather is passionate about small business and entrepreneurship. She enjoys collaboration and loves working in the dental industry.

Savanah Carlson is the current Director of Member Services for the American Association of Dental Office Management (AADOM), overseeing the member service team who works with dental administrative professionals by providing them with resources and the education needed for dental practices to thrive. She has been in the dental field since 2010, with expertise ranging from social media marketing to positive work culture to effective conflict resolution. Aside from being a smile enthusiast and dental leader, Savanah encourages and motivates dental professionals to pursue their education and strive for excellence in their careers. Savanah Carlson's dedication and expertise make her an invaluable asset in the dental field, consistently delivering exceptional results and driving the success of dental leaders.

AADOM Endorsed DPLN Meeting - San Diego Dental Connection 8/15/2024 5:30 PM - 8/15/2024 8:15 PM

Fri, 28 Jun 2024 12:31:11 GMT

Please join us for the next meeting of the San Diego Dental Connection DPLN!

Date: Thursday, August 15, 2024

Actual Meeting Time: 5:40 - 8:05 pm Pacific

Topic: Marketing

Speaker: Laura Maly of Wonderist Agency

Topic Details: Marketing

Meeting Sponsors: CareCredit and Patterson Dental

Meeting Location:
Patterson Dental Supply
4030 Sorrento Valley Blvd
San Diego, CA 92121

Meeting Details: Free registration for San Diego Dental Connection DPLN members and there is a $10 meeting fee for all other attendees. Applicable fee payable at the event. Light dinner and drinks will be provided.

If you have questions regarding the meeting, including registration, please reach out to Tammy Johnson at (619) 991-9554 or via email at sandiegodentalconnection@gmail.com.

Approved for 2 CEU towards AADOM designations

AADOM Endorsed DPLN Meeting - Dental Education Leadership League of Baltimore/Annapolis, MD - VIRTUAL MEETING 8/20/2024 6:30 PM - 8/20/2024 8:00 PM

Tue, 16 Jul 2024 16:38:12 GMT

Please join us for the next meeting of the Dental Education Leadership League of Baltimore/Annapolis, MD!

Date: Tuesday, August 20, 2024

Time: 6:30 - 8:00 pm Eastern

Topic: Guide to Growing Your Membership During Open Enrollment

Speaker: Megan Lohman

Topic Details: We know many patients are "underinsured" and unhappy with their dental benefits. Open Enrollment season is the only time during the year your patients can opt out of a dental benefits plan. Doing a little research before open enrollment begins is a great way to help your patients navigate the decision about dental insurance and get your team prepared for handling these concerns.

Learning Objectives:

Leverage your PMS data to identify patients who may be underinsured.
Educate your team and your patients about their options.
Use different tools like QR codes, online links, worksheets, and social media in your favor.
Be a resource, not a salesperson

Meeting Sponsor: Plan Forward

Meeting Location: Virtual

Meeting Details: Free registration for all attendees

Zoom Meeting - Upon registration below, a link will be provided from the Baltimore/Annapolis, MD DPLN to join the Zoom meeting on 8/20/24.

If you have questions regarding the meeting, please reach out to Danielle Dailey at (240) 375-7551 or via email at bamdell.president@gmail.com.

Approved for 1 CEU towards AADOM designations

REGISTER HERE

LIVEcast: AI in Dentistry - Office Management Revolution 8/21/2024 1:00 PM - 8/21/2024 2:00 PM

Tue, 06 Aug 2024 09:49:02 GMT

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 8/21/24 at 1:00 pm Eastern

AI in Dentistry - Office Management Revolution

Discover the transformative power of Artificial Intelligence (AI) in dentistry with this dynamic webinar designed for the dental administrative team. Learn how AI can enhance case presentation, efficient hand-offs, chart audits and streamline insurance verification. Featuring educational and practical content, this webinar equips you with the skills to integrate AI into your daily practice effectively. Whether you are new to AI or looking to deepen your existing knowledge, join us to harness AI technology for improved patient outcomes and operational efficiency in your dental practice.

Course Learning Objectives:

Enhance Case Presentation and Workflow Efficiency: Learn how AI can improve case presentation, streamline efficient hand-offs, and ensure thorough chart audits for a smoother dental practice workflow.
Optimize Insurance Verification Processes: Understand the role of AI in automating and enhancing the accuracy of insurance verification, saving time and reducing administrative burdens.
Integrate AI for Better Patient Outcomes: Gain practical skills to effectively integrate AI technology into your daily operations, leading to improved patient outcomes and overall operational efficiency in your dental practice.

LIVEcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel

Sponsored by: Pearl

Katie Bayle is a seasoned dental professional with over 15 years of industry experience, currently serving as the Head of Enterprise Customer Success at Pearl. Beginning her career as a dental hygienist, Ms. Bayle developed a deep understanding of patient care and dental practice management. Her dedication and expertise extended into legislative advocacy, where she significantly impacted the dental community by expanding the scope of treatments that hygienists in Utah are authorized to perform under the Dental Hygiene Practice Act. Ms. Bayle's advocacy work introduced her to the burgeoning field of artificial intelligence in dentistry, sparking a passion that would steer her career toward technology. At Pearl, she harnesses this passion to ensure that enterprise customers maximize the benefits of AI in both clinical care and practice management.

AADOM Endorsed DPLN Meeting - St. Louis Dental Connection 8/22/2024 6:30 PM - 8/22/2024 8:30 PM

Fri, 28 Jun 2024 16:51:04 GMT

Please join us for the next meeting of the St. Louis Dental Connection DPLN!

Date: Thursday, August 22, 2024

Time: 6:30 - 8:30 pm Central

Topic: Let's Get Down to Business: How to Finish 2024 & Start 2025 Strong

Speaker: Carrie Webber

Learning Objectives:

Helping patients maximize benefits
Strategic planning for 2025
Following up on diagnosed & incomplete treatment
Setting strong goals and casting vision with your team

Meeting Sponsors: CareCredit, Dental Intelligence, Thousand CPA, Otto Orthodontics, Smile Advantage, St. Louis County Periodontics and Implants, Ultradent, Synchrony HR, and Progressive Solutions

Meeting Location:
Thousand CPA
663 Trade Center Blvd
Chesterfield, MO 63017

Meeting Details: Registration is free for St. Louis Dental Connection DPLN members and there is a $40 meeting fee for all other attendees. Applicable fee payable through registration link below or at the event by cash or check.

Food and beverage will be provided.

If you have questions regarding the meeting, please reach out to Erin Silva at (314) 757-2085 or via email at stldentalconnection@gmail.com.

Approved for 1 CEU towards AADOM designations

REGISTER HERE

Zoom Webinar: I Like Big Buts and I Cannot Lie - How to Combat Ya'butters in Your Dental Practice 8/22/2024 1:00 PM - 8/22/2024 2:00 PM

Fri, 19 Jul 2024 12:30:22 GMT

Approved for 1 CEU towards AADOM designations

In this engaging webinar, we will tackle the challenge of dealing with team members who are resistant to change, affectionately known as "Ya’Butters". Whether it’s "Ya but we’ve always done it this way", "Ya but our patients won’t like that", or the classic "Ya’but, ain’t nobody got time for that!", we will provide practical strategies to navigate these situations with humor and effectiveness.

Course Learning Objectives:

Explore strategies to present new processes and initiatives to resistant team members effectively
Discover how to become an effective change agent within your practice and empower your team to embrace innovation
Learn practical tips and tricks to streamline team management and foster a positive work environment
Discuss the importance of active listening and understanding the underlying reasons behind resistance

Ideal Audience:

This webinar is designed for doctors, practice owners, office managers, practice administrators, C-suite executives, and anyone who encounters challenges with team members resistant to change
Attendees are encouraged to ask questions and reach out to Brenda if they have any struggles they want to address in a private setting

Join us to gain valuable insights, enhance your leadership skills, and transform resistance into opportunity within your practice.

Sponsored by: AADOM

Speaker: Brenda McNulty

Brenda McNulty: A Visionary Leader in Dental Practice Excellence

Brenda is a dynamic force in the dental industry, boasting over 30 years of rich experience that spans both clinical and business domains. As the owner of DSO FACTS, she has cemented her reputation as an expert in transforming dental practices through innovative training and accountability systems.
Brenda’s depth of knowledge and practical expertise uniquely position her to address the multifaceted challenges faced by dental practices today. Her approach is tailored to enhance the talents of each team member, ensuring that both remote and in-office teams operate with heightened efficiency and productivity. By implementing systems that maximize individual strengths, Brenda consistently drives practices toward increased profitability and success.
A highly sought-after speaker, Brenda has shared her insights at numerous major dental events, captivating audiences with her passion and commitment to the profession. Her leadership and guidance have empowered countless dentists and their teams to pursue and achieve their ideal practice vision.
Brenda McNulty’s dedication to the dental profession is evident in her ongoing efforts to elevate standards and inspire excellence. Her legacy is one of transformative impact, making her a key expert and thought leader in the industry.

For more information about Brenda McNulty, visit her website at www.dsofacts.net

AADOM Endorsed DPLN Meeting - Quad Cities Dental Network 8/23/2024 1:00 PM - 8/23/2024 3:00 PM

Fri, 16 Aug 2024 17:18:31 GMT

Please join us for the next meeting of the Quad Cities Dental Network DPLN!

Date: Friday, August 23, 2024

Time: 1:00 - 3:00 pm Central

Topic: Roundtable Discussion and Ultradent Presentation

Roundtable Moderator: Denise Coyne, DAADOM, DPLN President

Presentation Speaker: Ashley Bittner

Topic Details: Join us for a presentation by Ashley from Ultradent about whitening followed by a roundtable discussion.

Meeting Sponsor: N/A

Meeting Location:
Old Oak Winery
10814 1st Street W
Milan, IL 61264

Meeting Details: Registration is free for all attendees. Food and beverages will be provided.

If you have questions regarding the meeting including registration, please reach out to Denise Coyne at (309) 721-4900 or via email at qcdentalnetwork@gmail.com.

Approved for 2 CEU towards AADOM designations

AADOM Endorsed DPLN Meeting - Central Texas Dental Managers Association 8/23/2024 9:00 AM - 8/23/2024 12:00 Noon

Tue, 14 May 2024 14:10:39 GMT

Please join us for the next meeting of the Central Texas Dental Managers Association DPLN!

Date: Friday, August 23, 2024

Time: 9:00 am - 12:00 pm Central

Topic: Management Myths and Fateful Fallacies: Why Dental HR Questions Shouldn't be Answered on Facebook

Speaker: Kara Kelly

Topic Details: With the vast number of regulations at the federal, state, and sometimes local levels coupled with the misinformation found on social media, it’s easy for practice leaders to be confused! Getting it wrong can be disastrously expensive and time-consuming. Find out the most common mistakes practices make when crafting policies, making employment decisions, and dealing with those common yet frustrating employee relations issues.

Meeting Sponsors: iMageDent and KAD Dental Staffing

Meeting Location:
iMagDent Conference Room
7800 N Mopac Expressway #115
Austin, TX 78759

Meeting Details: Free registration for Central Texas Dental Managers Association DPLN members. There is a $10 meeting fee for AADOM members who are not CTDMA DPLN members, a $35 meeting fee for non-AADOM members, and a $45 meeting fee for doctors. Coffee, water, and breakfast tacos will be provided.

If you have questions regarding the meeting including registration, please reach out to Jenn Randall at (512) 451-1222 or via email at centraltexasdentalmanagers@gmail.com.

Approved for 3 CEU towards AADOM designations

AADOM DISTINCTIONcast: Disney’s Service Recovery – The Art of De-escalation Techniques for the OM and Team 8/27/2024 1:00 PM - 8/27/2024 2:30 PM

Thu, 01 Aug 2024 13:50:54 GMT

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 8/27/24 at 1:00 pm Eastern

AADOM DISTINCTIONcast: Disney’s Service Recovery – The Art of De-escalation Techniques for the OM and Team

This DISTINCTIONcast dives into the secrets behind Disney's renowned customer service, specifically focusing on "Service Recovery." As a graduate of the Disney Institute, Kristi Abrahamsen, DAADOM, will share valuable tips on how Disney cast members are trained to handle complaints effectively, ensuring a positive outcome for all parties involved.

Discover how Disney’s approach to Service Recovery goes beyond merely resolving issues—it aims to reconcile and salvage guest relationships. You will learn practical techniques to humanize complaints, acknowledge customer emotions, and use Disney’s simple HEARD (Hear, Empathize, Apologize, Resolve, Diagnose) acronym to navigate through the recovery process successfully.

Whether you've dealt with service failures in your dental practice or any other customer-facing role, this webinar will equip you with the skills to manage upset patients effectively. Learn how to create a safe environment, take detailed notes, empathize sincerely, offer achievable and appropriate resolutions, and diagnose the root cause of service failures to prevent future occurrences.

Don't miss this opportunity to enhance your customer service skills and ensure your practice can handle challenges confidently and gracefully, just like Disney!

DISTINCTIONcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel

Speaker: Kristi Abrahamsen, RDA, DAADOM

Kristi Abrahamsen, RDA, DAADOM is the Administrative Clinical Supervisor for the Predoctoral Clinics at the University of California, San Francisco School of Dentistry.

Kristi currently leads a 10-team member Administrative Team supporting 268 dental student providers and five faculty Group Practice Leaders. The UCSF Predoctoral Clinic is the largest clinic in the UCSF Dental Center with 104 dental chairs resulting with over 300 patient appointments per day. She is proud that her clinic cares for the most underserved population with over 35,000 appointments per year and is the largest Denti-Cal (government assisted) provider in her home state of California.

In addition to her daily responsibilities, Kristi has been tapped to sit on multiple UCSF Committees including the Quality Assurance Committee/ Risk Management, Clinical Affairs Workgroup, Operational Strength Committee and the Epic Wisdom Implementation committee making UCSF the first academic health system in the West to merge medical and oral health records into a single electronic health record known as EPIC. Kristi worked directly with our EPIC team to implement improvements to the EHR; and as a result, she is responsible for most of the features that have been customized for the Dental Center, which has streamlined check-in, scheduling, and treatment planning for all providers. But Kristi is most proud of her work with the UCSF Clinic Curriculum Workgroup which will bring a comprehensive Practice Management course to the 2026 DDS Curriculum Program, a first for any dental school in the country. Her efforts will impact the future leaders in dentistry for many years to come.

Kristi is the recipient of two UCSF Spot awards recognizing her efforts not only for the Epic Wisdom Implementation, but her professional management of a crisis incident protecting the students and faculty she adores working with. Kristi frequently lectures to students and residents on topics such as “Hiring and Onboarding Associates”, “Customer Service Excellence”, “Clinic Essentials”, “KPIs of Dentistry” and “Finance Essentials” as part of Student Orientation into the School of Dentistry program. She is a continued supporter of other AADOM members including Joanne Miles, MAADOM who was invited as a featured speaker for the UCSF Dental Students.

Kristi was recently chosen to represent the School of Dentistry for the UCSF Leadership Institute Program, a nine-month initiative to further develop leadership skills necessary to navigate the administration of academic health centers, including financial management, change management and product management. Kristi was hand selected for this incredible opportunity by Eunice Stephens, Associate Dean of Administration and Finance and Dean Michael Reddy’s Chief of Staff. She was the previous AADOM’s Bay Area Chapter President and was nominated as AADOM’s Practice Manager of the Year Award for both 2020 and 2023. She is a proud AADOM Lifetime member and an active member with the Triangle Dental Connection. Kristi is an advocate for continued professional growth and received her FAADOM, MAADOM and DAADOM being the very first DAADOM graduate to cross the stage in 2021.

She is excited to share her de-escalation tips with you that she has learned as an alumnus of the Disney Institute and her real life-experiences in private practice and academic institution settings.

AADOM New Member Orientation 8/29/2024 2:00 PM - 8/29/2024 2:45 PM

Tue, 18 Jun 2024 11:11:09 GMT

Join AADOM’s Exclusive AADOM New Member Orientation! (Virtual Session)

Welcome to the American Association of Dental Office Management (AADOM)! As a new member, we're excited to invite you to our special orientation session tailored just for you.

During this session, you'll discover:

Review of membership benefits
How to maximize your membership benefits
A platform to ask questions and connect with fellow new members
Tips for navigating our learning management system effectively

Don't miss out on this opportunity to kickstart your journey with us! Register now to secure your spot.

Duration: 30-45minutes
Platform: Zoom

If you have questions about this event, please reach out to us at (732) 842-9977 or via email at info@dentalmanagers.com.

AADOM Endorsed DPLN Meeting - Charlotte Metro Dental Connection 8/29/2024 5:30 PM - 8/29/2024 8:30 PM

Fri, 16 Aug 2024 08:11:18 GMT

Please join us for the next meeting of the Charlotte Metro Dental Connection DPLN!

Date: Thursday, August 29, 2024

Time: 5:30 - 8:30 pm Eastern

Topic: Let Me Edutain You! It's Time to Take a Journey into the World of Edutainment!

Speaker: Christi Bintliff, DAADOM

Topic Details: Christi will provide a brief history of what edutainment is - highlighting its history and the blend of education and entertainment. Then we will go over its role in advancing learning and fostering intergenerational connections.

Don't miss this opportunity to network with industry professionals and gain valuable insights to enhance your practice. Reserve your spot today!

Meeting Sponsor: OrthoFi

Meeting Location:
Patterson Dental
8848 Red Oak Blvd
Suite F
Charlotte, NC 28217

Meeting Details: Registration is free for DPLN members. There is a $35 meeting fee for all other attendees which is payable at the event. Food and beverage will be provided.

If you have questions regarding the meeting, please reach out to Ashley Cooper at (919) 757-2668 or via email at charlottemetrodentalconnection@gmail.com.

Approved for 2 CEU towards AADOM designations

REGISTER HERE