American Association of Dental Office Management Events Newswire

CE Webinar - Surcharge Strategies That Work: Making an Informed Decision for Your Practice 5/20/2026 1:00 PM - 5/20/2026 2:00 PM

Tue, 28 Apr 2026 12:45:38 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 5/20/26 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU for AADOM members. AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

This webinar explores how credit card surcharging works, why payment processors often benefit from it, and what businesses should consider before adopting it. You’ll review a real-world case study with key insights, learn how to implement surcharging correctly and compliantly if you choose to use it, and discover alternative ways to reduce processing costs without passing fees to clients. By the end, you’ll be better prepared to choose the most effective approach for your practice.

Stop letting payment fees chip away at your profits—learn smarter, compliant strategies to take control of your revenue.

Course Learning Objectives:

What surcharging is and how it works

Why processors benefit
Case study and insights
How to implement it correctly (if used)
Alternatives to lower processing costs
Choosing the best approach for your practice

Sponsored by: Merchant Advocate

Speaker: Steven Pishko, Cost Reduction Specialist at Merchant Advocate

A veteran of the merchant services industry, Steven Pishko helps dental practices find efficiencies and maximum profit within their payment systems. He has worked with Merchant Advocate since 2017. Steven teaches and consults on all aspects of electronic payments, systems, and how to save money to increase profits. Steven is honored to be working with the AADOM tribe.

By registering for this event, you agree to receive email communications from AADOM related to this event and future offerings. Additionally, you consent to receive a one-time follow-up message from the event sponsor(s) and/or speaker(s). You may unsubscribe at any time.

ASCA CE Webinar - The 12 Muscle Groups of a High-Performing Practice 5/21/2026 1:00 PM - 5/21/2026 2:00 PM

Wed, 06 May 2026 12:51:10 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 5/21/26 at 1:00 pm Eastern

This webinar is free for AADOM Members and there is a $20 registration fee for Non-Members!

Approved for 1 CEU FOR AADOM members, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Not an AADOM member? Click HERE to view the options and join now.

High-performing dental practices are not built by chance—they are designed.

In this fast-paced, results-driven session, attendees will learn how to identify, evaluate, and strengthen the 12 critical “muscle groups” that drive practice performance. From front-office systems and case acceptance to accountability, leadership, and patient experience, this course breaks down where practices commonly weaken—and how to fix them.

Participants will walk away with a clear framework to:

Diagnose operational breakdowns
Prioritize high-impact improvements
Strengthen team execution and accountability
Increase profitability without increasing hours

Course Learning Objectives:

Identify the 12-core operational “muscle groups” required for a high-performing dental practice
Evaluate current practice performance to determine strengths, weaknesses, and gaps
Prioritize which operational areas to address first for maximum ROI
Apply a structured approach to team alignment and behavior change
Utilize KPI tracking and operational audits to sustain long-term growth

Sponsored by: AADOM

Speaker: Kelley Johnson, Founder/Owner of Core Dental Solutions

Kelley Johnson is the founder of Core Dental Solutions and a trusted advisor to dental practices navigating growth, change, and complexity. She is known for strengthening the operational “core” of a practice—because when the core is strong, everything else becomes more efficient, aligned, and profitable.

With over 25 years of experience, Kelley specializes in untangling operational chaos, building high-performing administrative teams, and creating structure where there is confusion or overlap. She often partners with practices during pivotal moments—transitions, team breakdowns, or rapid growth—bringing clarity, accountability, and forward momentum.

Her approach is direct, strategic, and deeply practical. Kelley doesn’t just give advice, she builds systems, trains teams, and creates lasting change.

Before founding Core Dental Solutions, Kelley held a wide variety of leadership roles, including Certified Technology Advisor at Patterson Dental and a trusted Practice Manager role. Kelley is also a member of ADMC, AADOM Consulting Network, and several advisory boards, which further her contributions to national initiatives focused on innovation and practice growth. Through her work in leadership, consulting, and advising, Kelley has empowered more than 500 dental practices to elevate their level of patient care and functional operational effectiveness.

Kelley believes that successful practices aren’t just productive, they’re aligned, empowered, and built on a strong "core" foundation.

Outside of work, Kelley enjoys music, research, reading, and spending time with her family/friends. She is also a wife and proud mom.

AADOM QUICKcast - Why Patients Say “I’ll Think About It” — And How Practices Can Help Patients Say Yes 5/26/2026 3:00 PM - 5/26/2026 3:30 PM

Fri, 15 May 2026 18:02:21 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 5/26/2026 at 3:00 pm Eastern

“I’ll think about it” is one of the most common—and costly—phrases heard in healthcare practices today.

But in many cases, it’s not a rejection. It’s hesitation rooted in uncertainty around cost, confidence, and timing.

In this session, we’ll explore the real reasons patients delay elective and recommended care, and what practices can do to better support decision-making in the moment. Drawing from insights gathered from 500 patients nationwide, attendees will learn how financial conversations, treatment presentation, and follow-up strategies directly impact case acceptance and practice growth.

Designed for office managers, treatment coordinators, and patient-facing teams, this course will provide practical, patient-friendly strategies to help reduce hesitation, improve financial confidence, and turn more consults into completed care—without pressure or discounting.

Course Learning Objectives:

Identify the Real Drivers Behind Patient Hesitation
Understand the emotional and financial factors that lead patients to delay or postpone care.
Improve Financial Conversations with Patients
Learn how to present treatment costs and financing options in ways that build trust and confidence.
Recognize Where Case Acceptance Breaks Down
Identify common gaps in treatment presentation, patient communication, and follow-up processes.
Apply Strategies to Increase Conversion
Implement practical techniques that help patients feel more comfortable moving forward with care.
Strengthen the Patient Experience While Supporting Practice Growth
Explore how improved support, clearer options, and consistent communication enhance both patient outcomes and financial performance.

QUICKcast begins at 3:00 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, AADOM Instagram Page, and AADOM YouTube Channel

Sponsored by: Alphaeon Patient Financing

Tate Roark, Vice President – Dental at Alphaeon Patient Financing

Tate Roark, based in Oklahoma City, OK, US, is currently a Vice President – Dental at Alphaeon Patient Financing. Tate Roark brings experience from previous roles at Pulpdent, Alphaeon Credit and VOCO America Inc..

Tate Roark holds a 1998 – 2003 Bachelor’s degree in Business Administration/Marketing @ University of Oklahoma. With a robust skill set that includes Channel Partners, Business Planning, Trade Shows, Tactical Plans, Sales Research and more.

Amy Mendoza MBA, Chief Marketing Officer at Alphaeon Patient Financing

Ms. Mendoza brings over 20 years of experience in marketing across both business-to-business and business-to-consumer industries. She currently leads brand strategy and growth at Alphaeon, a patient financing platform focused on expanding access to care and helping healthcare providers drive practice growth through smarter, provider-supported financial solutions.

Her omnichannel expertise spans brand development, reputation management, and conversion-focused strategy for both growth-stage and enterprise organizations. An award-winning marketing leader, her work has contributed to organizations recognized on the Inc. 5000, named a Digital Health Hub finalist (2024), honored with a Merit Award for Change Communications (2025), and recognized by Becker’s Healthcare for industry leadership and innovation.

She has led high-impact marketing initiatives through dynamic market conditions, demonstrating strong strategic adaptability and a results-driven approach.
A passionate advocate for leadership development and community, Ms. Mendoza is a founding board member of Women in DSO and actively supports initiatives that elevate women across the dental and healthcare industries. She is also a frequent speaker at industry and professional development events.

Conference Action Plan Coaching Webinar 6/9/2026 7:00 PM - 6/9/2026 8:00 PM

Wed, 05 Nov 2025 16:24:55 GMT

Please note, this coaching series session are being held as a Zoom Meeting. Register here to join us on any the date shown below.

These webinars are intended for 2025 AADOM Conference attendees

Turn Your AADOM Conference Goals into Real-World Results

Stay on Track: Coaching Series with Chavelle Galton-Rice

You came to AADOM 2025 with big ideas—and left with even bigger goals. Now it’s time to put them into action!

Join us for the third of this three-part live coaching series with dental practice coach and leadership expert Penny Reed, designed to keep you focused, supported, and moving forward on the goals you set for yourself and your practice at the AADOM Conference.

If you are a member of AADOM who attended conference and were not able to join the other two sessions in this series, click HERE and log in to our eCampus LMS to watch them on demand.

What You’ll Gain:

Strategies to prioritize and implement your top takeaways
Guidance on overcoming obstacles and gaining team buy-in
Motivation and accountability to keep the momentum going
A chance to share wins and challenges with your peers

Coaching Schedule:

~~Tues, Dec 9, 2025, 7-8 PM ET~~
~~Tues, Mar 10, 2026, 7-8 PM ET~~
Tues, Jun 9, 2026, 7-8 PM ET

Led by Chavelle Galton-Rice, AADOM's Director of Membership & Education

For AADOM Members Only

This coaching series is included with your AADOM membership. No extra cost—just show up, engage, and grow.

Ready to stay accountable and finish strong?

Registration through the button below will allow you to attend any or all of the sessions on the dates shown above.