American Association of Dental Office Management Events Newswire

CE Webinar - The Truth Revealed: How to Protect Your Practice from Excess Fees & Compliance Risks 8/19/2026 1:00 PM - 8/19/2026 2:00 PM

Thu, 30 Jul 2026 19:29:26 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/19/26 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU for AADOM members. AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Payment processing is one of the most overlooked expenses in a dental practice. This session helps attendees identify hidden fees, billing errors, compliance risks, and costly sales tactics that can impact profitability. Through real-world case studies, participants will learn how to evaluate payment processing proposals, ask the right questions before making changes, and uncover opportunities to reduce costs while maintaining their current payment systems.

The best way to lower payment processing costs isn't switching processors, it's knowing what you're paying for.

Course Learning Objectives:

Upon completion of this session, participants will be able to:

Identify common hidden fees, billing errors, and processor markups that increase payment processing costs.
Recognize misleading sales tactics and evaluate payment processing proposals with confidence.
Assess payment processing options, including integrations and surcharge programs, to make informed business decisions.
Apply best practices to monitor merchant accounts, maintain compliance, and protect practice profitability.

Sponsored by: Merchant Advocate

Speaker: Steven Pishko, Cost Reduction Specialist at Merchant Advocate

A veteran of the merchant services industry, Steven Pishko helps dental practices find efficiencies and maximum profit within their payment systems. He has worked with Merchant Advocate since 2017. Steven teaches and consults on all aspects of electronic payments, systems, and how to save money to increase profits. Steven is honored to be working with the AADOM tribe.

By registering for this event, you agree to receive email communications from AADOM related to this event and future offerings. Additionally, you consent to receive a one-time follow-up message from the event sponsor(s) and/or speaker(s). You may unsubscribe at any time.

ASCA CE Webinar - COB Clarity - Master Multiple Dental Plans 8/20/2026 1:00 PM - 8/20/2026 2:00 PM

Tue, 26 May 2026 19:00:21 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/20/26 at 1:00 pm Eastern

This webinar is free for AADOM Members and there is a $20 registration fee for Non-Members!

Approved for 1 CEU FOR AADOM members, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Not an AADOM member? Click HERE to view the options and join now.

Dental Coordination of Benefits: Determining Primary Coverage, Write-Offs, and Special Plan Types is a practical course designed to help dental teams confidently manage patients with multiple insurance plans. Participants will learn how to determine which plan is primary, how secondary coverage affects payment, and how to correctly calculate what should be written off versus what can still be collected from the patient.

The course explains common coordination of benefits rules, including subscriber versus dependent coverage, birthday rules for children, current employment versus COBRA or retiree coverage, and how to handle situations involving self-funded plans and Medicare Advantage plans.

Course Learning Objectives:

After completing this course, participants will be able to:

Identify the primary and secondary plan correctly.
Apply common COB rules to adult, dependent child, and dual-employment scenarios.
Determine when a contractual write-off is appropriate and when patient responsibility remains.
Recognize special considerations for self-funded plans and Medicare Advantage dental coverage.
Avoid common posting errors that can affect account accuracy and compliance.

Sponsored by: AADOM

Speaker: Colleen Huff, FAADOM

Colleen Huff, FAADOM, is a powerhouse in the dental industry with over three decades of experience. From her humble beginnings as a Metlife Dental customer service rep to becoming a sought-after dental insurance expert, Colleen’s journey has been truly extraordinary.

After cutting her teeth in New Jersey dental practices, Colleen's career skyrocketed. She masterfully juggled multi-location practice management, grew a practice from the ground up and established a dental study group for Practice Administrators. In 2021, she shifted her focus to full-time consultation and public speaking, leveraging her vast experience and extensive expertise.

Now, as the "Dental Insurance Coach," Colleen is revolutionizing revenue cycle management and insurance processes for practices nationwide. Her dynamic presentations at national conferences, study groups, and podcasts are transforming the way dental professionals approach insurance complexities.

Colleen's expertise culminated in her debut book, "A Mouthful of Insurance," released in July 2024. Her insights grace the pages of top dental trade magazines, solidifying her status as an industry thought leader. Recognized as one of the TOP 25 Women in Dentistry in 2017, Colleen's impact is undeniable. Her stint as the "Insurance Guru" with Front Office Rocks from 2018-2024 further cemented her reputation, and now, she's empowering professionals through online courses on her website.

CE Webinar - FLiP Your Finances. The Simple Protocol for Reclaiming Cash Flow: NO Extra Clients, NO Lifestyle Cuts. 8/21/2026 12:30 PM - 8/21/2026 1:30 PM

Mon, 29 Jun 2026 18:43:29 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/21 at 12:30 pm Eastern

This webinar is specifically designed for dental spouses.

Approved for 1 CEU FOR AADOM members, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

As a dental spouse, the financial health of the practice doesn’t always stay at the office. Practice debt, major equipment purchases, fluctuating production, and monthly expenses can create stress that follows you home. Understanding the bigger financial picture can help you and your spouse make more confident decisions, reduce financial pressure, and create greater stability for both the practice and your household.

Are you living large… on debt? Does it feel like all you do is go to work to pay the bills and never get ahead? Or worse yet, did the practice just invest in expensive new dental equipment, and now the burden and stress of keeping production up to pay for it is affecting life at home?

In this insightful session, attendees will learn how to effectively minimize interest payments by focusing on the financial factors that can have the greatest impact, beyond what banks typically highlight.

The presentation will also explore the strategic advantages of various lines of credit, helping dental spouses better understand how these financial tools can be leveraged to support growth, manage cash flow, and create greater financial flexibility.

Additionally, Dr. Polansky will provide an overview of the evolving financial system, including the risks and opportunities associated with using credit strategically to strengthen financial stability.

This session is designed for dental spouses who want to better understand the financial side of practice ownership, participate confidently in financial conversations, and help create a stronger financial foundation for both the practice and their family.

Course Learning Objectives:

Upon completion of this course, participants will be able to:

Identify the misconceptions around debt that costs thousands of dollars in cash flow
Explore the strategic use and benefits of lines of credit.
Assess why a Profit and Loss statement is the most misleading statement to let you know if you have cash in the bank.

Sponsored by: AADOM

Speaker: Howard Polansky, DMD, MBA

Dr. Howard Polansky started his career as a dentist, first with the US Navy before transitioning into private practice in Austin, Texas. A life changing event in 2018 made Howard pivot away from dentistry and find a better way to create an impact in this world. Howard’s new path was revealed when the first person he helped took a 30 year mortgage and paid it off in 8 months.

Howard helps families and business owners with a simple financial system so they can dramatically reduce their debt payments on items like mortgages, business loans, car payments, student loans, and even credit card bills. By managing these payments effectively, you maintain your lifestyle, keep more money each month, and achieve your dreams faster. Howard teaches people how to become their own CFO – a Cash Flow Optimizer.

QUICKcast - How to Keep Your Chairs Full 8/25/2026 1:00 PM - 8/25/2026 1:30 PM

Fri, 07 Aug 2026 16:21:07 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 8/25/2026 at 1:00 pm Eastern

Every office manager starts the day the same way: scanning the schedule to see who's confirmed and who hasn't. In this QUICKcast, Intiveo Co-Founder and CEO Josh DeVries breaks down data from 2,500+ dental and oral surgery practices to show what's actually keeping schedules full in 2026, and where revenue slips away. You'll walk away with real benchmarks on confirmations, recalls, referrals, and reviews, plus a clear view of where to focus first.

Course Learning Objectives:

By the end of this session, attendees will be able to:

Pinpoint which channels and send times drive the strongest confirmation rates, and apply that timing to their own scheduling workflows.
Compare their practice's recall and referral conversion rates against solo, multi-location, and enterprise benchmarks to find the biggest opportunity for improvement.
Turn missed opportunities into recovered revenue using the same tactics top-performing practices already rely on.

QUICKcast begins at 1:00 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, AADOM Instagram Page, and AADOM YouTube Channel

Sponsored by: Intiveo

Speaker: Josh DeVries, CEO & Co-Founder

Josh DeVries is the Co-Founder and CEO of Intiveo, a patient engagement software company that helps dental practices increase production and create trusted patient experiences. Josh has more than 20 years working with private practices, DSOs and academic institutions to streamline their processes and recover revenue. He brings a breadth of experience and unique perspective on how practices can achieve success.

CE Webinar - Secrets of… The Best Month Ever! The Proven Formula for Turning a Slow Month into a Best Month. 8/26/2026 1:00 PM - 8/26/2026 2:00 PM

Fri, 31 Jul 2026 14:16:52 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/26/26 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU for AADOM members. AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

It is fast approaching: The kids will be back in school, everyone will be back to work and catching up from the days away for summer vacations…and the dental chairs can go empty if you’re not careful. If you just go with whatever comes you way, the weeks after school gets back in session can be troubling times in the practice.

Discover the proven secrets for turning traditionally slower months in the dental office into THE Best Month with specific ideas, techniques and systems for bringing in the patients and bringing in the production!

Don't let your practice slow down just because the season does—learn the proven strategies that help winning teams create their Best Month Ever.

Course Learning Objectives:

During this idea-packed webinar, you’ll discover:

What most practices neglect that you can do NOW for a a Best Month Ever.
Secret thoughts patients are having TODAY that you need to know.
Daily success habits of teams that outperform the rest to produce a Best Month Ever.
Do this NOW and reap HUGE benefits in scheduled appointments and production in 30 to 45 days.
The “September Trap” and how to avoid it.
The most overlooked patient opportunity after back-to-school and how you can tap into it.
And much, much more!

Sponsored by: Total Patient Service Institute

Speaker: Steven J. Anderson, Founder – Total Patient Service Institute

Steven J. Anderson - Coaches top teams for extraordinary patient service and practice success. Founder of Total Patient Service Institute, Crown Council and the Smiles for Life Foundation. Laugh, learn, and pack your success systems tool box full of ideas, techniques and systems to hear “Yes” more often from your patients for a Best Month Ever!

QUICKcast - OMAM 2026: Read, Reflect & Bloom 9/1/2026 1:00 PM - 9/1/2026 1:30 PM

Fri, 07 Aug 2026 16:20:08 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 9/1/26 at 1:00 pm Eastern

OMAM 2026: Read, Reflect & Bloom

Celebrate Office Manager Appreciation Month with a special introduction to the first-ever OMAM Book Club!

Inspired by this year’s “Let’s Bloom” theme, this QUICKcast will introduce you to September’s featured book, Secrets to Minimizing Open Time by Lois Banta, and share everything you need to know to take part in the OMAM Book Club experience.

We’ll talk about what inspired this year’s book selection, how you can participate throughout the month, and how our OMAM Book Club Forum will bring office managers from across the country together to discuss key takeaways, share ideas, and connect with one another.

Want to join the Book Club? Grab your copy of Secrets to Minimizing Open Time here and get ready to read along throughout September.

Join the OMAM Book Club Forum HERE to join the conversation and stay up to date on what’s happening throughout the month, including details about our upcoming Virtual Book Club Party featuring Lois Banta!

Let’s kick off a month of learning, connection, and growth together. Let’s read, reflect, and bloom!

QUICKcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel

Sponsored by: CareCredit & AADOM

Angela Martinez found her passion for the field of dentistry 30 years ago when she held a part-time high school job in the back office of a dental practice. Over the years, she expanded her expertise by holding multiple roles within the dental practice, including RDA, Treatment Coordinator, and Office Manager. She used that firsthand patient experience when she transitioned from the practice environment to become a Dental Consultant and Provider Relations Manager for a Dental Insurance Company.

In 2014, Angela joined CareCredit, where she successfully leveraged her extensive knowledge and expertise in her roles as Trainer and Practice Development Manager. Angela was subsequently promoted to her current role as Vice President of Strategic Associations and Dental Health Policy, where she leads strategic initiatives, education, and relationships with national, state, and local dental associations while providing sales support for CareCredit Dental Tradeshows.

Throughout her career, Angela has remained passionate about supporting the dental office manager community and is dedicated to empowering practice leaders through education, collaboration, and meaningful connections. She is proud to partner with AADOM and support the incredible office managers who play such a vital role in the success of dental practices.

Chavelle Galton-Rice is a dental operations and education leader with more than two decades of experience across clinical support, front-office management, multi-site operations, and professional development. She serves as Director of Membership & Education for AADOM (American Association of Dental Office Management), where she focuses on member engagement and building meaningful learning experiences that support dental office leaders at every stage of their careers.

With a strong foundation in practice operations and a Master of Education in Education Technology and Instructional Design, Chavelle brings a practical, people-centered approach to education and leadership development. Her career includes leadership roles within both private practices and dental support organizations, where she partnered closely with doctors and management teams to promote operational consistency, team growth, and positive patient experiences across multiple locations.

When she’s not building programs or connecting with members, Chavelle can usually be found spending time with her family, tapping into her creative side, or binge-watching her favorite TV shows.