American Association of Dental Office Management Events Newswire

AADOM - Wharton Leadership Program 6/1/2026 - 8/7/2026

Tue, 14 Apr 2026 13:30:23 GMT

Strategic Leadership in Practice Management

Step into a new level of leadership with the AADOM–Wharton Leadership Program—an exclusive 8-week experience led by Wharton faculty and industry experts, designed specifically for dental practice leaders who are ready to think bigger and lead smarter.

This isn’t just theory—it’s practical business education you can immediately apply to your practice. Strengthen your decision-making, elevate your leadership presence, and gain the confidence to contribute at a higher level—all in a flexible format built for busy professionals.

Quick Program Details

Format: Online, flexible learning experience
Duration: 8 weeks
Start Date: June 1 (Next Cohort)
Who It’s For: Dental office managers and practice leaders
Led by: Wharton faculty + facilitation with AADOM industry experts
Focus Areas: Leadership, business strategy, operations, finance, and decision-making
Investment: $995
Credential: Certificate from Wharton Executive Education

Questions?

Registration - If you have registration questions, reach out to info@dentalmanagers.com.
Program - If you have program questions, reach out to: Wharton-AADOM@wharton.upenn.edu.

Ready to elevate your role and lead at a higher level?

Secure your spot and take the next step in your leadership journey.

AADOM Endorsed DPLN Meeting - NW Association of Dental Practice Management 8/1/2026 8:00 AM - 8/1/2026 4:00 PM

Wed, 10 Jun 2026 18:32:06 GMT

Please join us for the next meeting of the NW Association of Dental Practice Management DPLN!

Date: Saturday, August 1, 2026

Time: 8:00am - 4:00 pm Pacific

Topic: Hands On Aesthetic Anterior Direct Composite Bonding

Speaker: Dr. Kevin M. Brown and Dr. Greg Gillespie

Topic Details: Join us for this Aesthetic Hands on Learning Experience. Dr. Kevin M. Brown and Dr. Greg Gillespie teach their techniques in Anterior Direct Composite Bonding. . This a total of 8 CE. Spaces are limited! RSVP: 425-454-7690

Meeting Sponsors: Tokuyama

Meeting Location:
The Office of Kevin M. Brown, DDS
301 116th Ave SE
Suite 100
Bellevue, WA 98004

Meeting Details:

The Anterior Direct Composite Bonding course will be held on Saturday, 08/01/2026, from 8:00 AM to 4:00 PM. The registration fee is $950 plus applicable sales tax. All major credit cards are accepted.Light foot and beverages will be provided.

To reserve your spot, please RSVP at 425-454-7690.

We look forward to seeing you there!

Approved for 8 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

QUICKcast - Road Trip Ready: Your 2027 Regional Meetings Await! 8/3/2026 1:00 PM - 8/3/2026 1:30 PM

Tue, 21 Jul 2026 20:57:29 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 8/3/26 at 1:00 pm Eastern

Road Trip Ready: Your 2027 Regional Meetings Await!

The journey to 2027 is beginning, and AADOM is excited to announce what’s ahead for our Regional Meetings!

Join Chavelle Galton Rice, Director of Membership & Education at AADOM, for a special QuickCast introducing the AADOM Regional Meetings 2027 experience and sharing what dental office managers can look forward to in the year ahead.

AADOM Regional Meetings bring dental office managers together for meaningful education, local connections, and opportunities to grow alongside peers who understand the unique challenges and rewards of practice leadership. These one day experiences are designed to inspire, educate, and empower dental leaders while strengthening the AADOM community nationwide.

In this QuickCast, you’ll get a first look at the 2027 Regional Meeting lineup, locations, and what makes these events a must attend experience for dental office managers.

The 2027 Regional Meeting locations include:

Columbus, OH | March 12, 2027
Newport Beach, CA | March 19, 2027
Boston, MA | April 2, 2027
Chicago, IL | April 16, 2027
Greater Washington, DC Area | May 7, 2027

The speakers joining AADOM Regional Meetings 2027 include Sophia Dunkley, Erika Pusillo, Denise Williams-Jones, and Brandi Williams, who will bring valuable insights, leadership strategies, and inspiration to dental office managers at each regional event.

In this QuickCast, you’ll:

Discover the 2027 AADOM Regional Meeting lineup and what to expect at each location.
Learn how Regional Meetings create opportunities for education, networking, and professional growth.
Explore how AADOM Regionals help dental office managers connect with peers and continue growing as leaders.
Find out how you can be part of the AADOM Regional Meeting experience in 2027.

Pack your bags and get ready to learn, connect, and grow with AADOM Regionals 2027!

QUICKcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel

Chavelle Galton-Rice is a dental operations and education leader with more than two decades of experience across clinical support, front-office management, multi-site operations, and professional development. She serves as Director of Membership & Education for AADOM (American Association of Dental Office Management), where she focuses on member engagement and building meaningful learning experiences that support dental office leaders at every stage of their careers.

With a strong foundation in practice operations and a Master of Education in Education Technology and Instructional Design, Chavelle brings a practical, people-centered approach to education and leadership development. Her career includes leadership roles within both private practices and dental support organizations, where she partnered closely with doctors and management teams to promote operational consistency, team growth, and positive patient experiences across multiple locations.

When she’s not building programs or connecting with members, Chavelle can usually be found spending time with her family, tapping into her creative side, or binge-watching her favorite TV shows.

QUICKcast - OMAM 2026 Kickoff: Let's Bloom! 8/4/2026 1:00 PM - 8/4/2026 1:30 PM

Tue, 21 Jul 2026 12:46:43 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 8/4/26 at 1:00 pm Eastern

OMAM 2026 Kickoff: Let's Bloom!

September is almost here, and that means it's nearly time to celebrate the incredible dental office managers who make a difference every single day.

Join Chavelle Galton Rice, Director of Membership & Education at AADOM, and Angela Martinez, Vice President, Strategic Associations & Dental Health Policy at CareCredit, for an exclusive preview of everything coming during Office Management Appreciation Month 2026.

Every September, AADOM and CareCredit recognize the leaders who keep dental practices running smoothly while investing in their continued growth through education, encouragement, and community. This year's theme, Let's Bloom, celebrates the journey of personal and professional growth through learning, confidence, resilience, and self care.

During this special preview, you'll get an inside look at the exciting opportunities planned throughout the month, including educational resources, interactive activities, leadership development, wellness inspiration, community connections, and exciting surprises designed to help you grow both personally and professionally.

You'll also be among the first to hear about a brand new Office Management Appreciation Month experience, including the reveal of this year's featured book and how you can participate in a special community reading experience throughout September.

In this inspiring session, you'll:

Discover why Office Management Appreciation Month is one of AADOM's most meaningful annual traditions.
Get a sneak peek at this year's activities, educational resources, and interactive experiences.
Be the first to learn about this year's featured book experience and how to participate.
Learn how this year's theme, Let's Bloom, will help you strengthen your leadership, confidence, and overall well being.
Find out how to make the most of Office Management Appreciation Month and connect with office managers across the country.

Learning Objectives:

Understand the purpose and impact of Office Management Appreciation Month for dental office managers.
Explore the educational and professional development opportunities available throughout September.
Identify ways to strengthen leadership, wellness, confidence, and personal growth during Office Management Appreciation Month.

Let's make this September your season to bloom.

#OMAM2026 #LetsBloom #OfficeManagerAppreciationMonth #DentalLeadership #DentalOfficeManager #ProfessionalGrowth #PersonalGrowth #AADOM

QUICKcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel

Sponsored by: CareCredit & AADOM

Angela Martinez found her passion for the field of dentistry 30 years ago when she held a part-time high school job in the back office of a dental practice. Over the years, she expanded her expertise by holding multiple roles within the dental practice, including RDA, Treatment Coordinator, and Office Manager. She used that firsthand patient experience when she transitioned from the practice environment to become a Dental Consultant and Provider Relations Manager for a Dental Insurance Company.

In 2014, Angela joined CareCredit, where she successfully leveraged her extensive knowledge and expertise in her roles as Trainer and Practice Development Manager. Angela was subsequently promoted to her current role as Vice President of Strategic Associations and Dental Health Policy, where she leads strategic initiatives, education, and relationships with national, state, and local dental associations while providing sales support for CareCredit Dental Tradeshows.

Throughout her career, Angela has remained passionate about supporting the dental office manager community and is dedicated to empowering practice leaders through education, collaboration, and meaningful connections. She is proud to partner with AADOM and support the incredible office managers who play such a vital role in the success of dental practices.

When she’s not building programs or connecting with members, Chavelle can usually be found spending time with her family, tapping into her creative side, or binge-watching her favorite TV shows.

CE Webinar - Inside the Shift - What Today’s Top Practices Are Doing Differently 8/5/2026 1:00 PM - 8/5/2026 2:00 PM

Fri, 24 Jul 2026 20:22:05 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/5/26 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU for AADOM members. AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

In 2026, dental practices are navigating real economic pressure, and the ones pulling ahead aren't waiting for it to pass.

This session unpacks how top-performing practices are turning proactive financial communication into a competitive edge. We'll dig into the affordability barriers driving declined treatment, the "retailization" of dentistry, and fresh benchmarks from Sunbit's 2026 National Dental Practice Performance Study.

You'll walk away with a clear business case for offering patient financing proactively, a practical understanding of UDAAP compliance risks, and ready-to-use scripts for bringing financing into the conversation earlier.

The bottom line: practice resilience in 2026 comes down to standardizing financial conversations, automating admin workflows, and protecting your team from financing fatigue.

"When you remove the friction of 'How will I pay?' at the front desk, you clear the path for the clinical 'yes' in the operatory."

Course Learning Objectives:

Analyze the 2026 "fiscal squeeze" and its impact on practice margins and overhead inflation
Evaluate the gap between "proactive" and "reactive" financial communication and its 55% correlation with case acceptance
Identify UDAAP (Unfair, Deceptive, or Abusive Acts or Practices) compliance risks in patient payment workflows
Strategize automation/standardization of administrative infrastructure to address staffing and retention challenges

Sponsored by: Sunbit

Website

Speaker: Adrian Valente

As Director of Training & Enablement at Sunbit, Adrian Valente brings two decades of learning design expertise to dental teams nationwide. He helps practices with actionable strategies to reduce burnout, increase patient satisfaction, and boost case acceptance. As the host of Sunbeast Live and a guest on AADOM Radio, Dentistry Made Simple, and Dental Marketing Theory, Adrian delivers high-energy educational sessions that eliminate friction and build team confidence.

By registering for this event, you agree to receive email communications from AADOM related to this event and future offerings. Additionally, you consent to receive a one-time follow-up message from the event sponsor(s) and/or speaker(s). You may unsubscribe at any time.

AADOM Endorsed DPLN Meeting - Northeast Florida Dental Connection - S.M.I.L.E 8/6/2026 6:00 PM - 8/6/2026 8:30 PM

Tue, 14 Jul 2026 18:21:42 GMT

Please join us for the next meeting of the Northeast Florida Dental Connection - S.M.I.L.E. DPLN!

Date: Thursday, August 6, 2026

Time: 6:00 - 8:30 pm Eastern

Topic: Saliva Testing and Oral Systemic Health

Speaker: Dr. Penney Weeks, DDS

Topic Details: Dr. Penney Weeks will be doing a presentation on the benefits of saliva testing and the effects on oral system health.

Meeting Sponsors: Dr. Penny Weeks, DDS

Meeting Location:
Jacksonville Golf & Country Club
3985 Hunt Club Rd N
Jacksonville, FL 32224

Meeting Details:

Registration is free for NWFL DPLN members. Non-members may attend for a $75 registration fee, payable in advance through Eventbrite using link below. Food and beverages will be provided by the Jacksonville Golf & Country Club.

If you have questions regarding the meeting, please reach out to Ashley Spence at (904) 557-5157 or via email at smilestudyclub@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - Oklahoma Society of Dental Professionals 8/6/2026 6:00 PM - 8/6/2026 8:30 PM

Fri, 19 Jun 2026 13:30:19 GMT

Please join us for the next meeting of the Oklahoma Society of Dental Professionals DPLN!

Date: Thursday, August 6, 2026

Time: 6:00 - 8:30pm Central

Topic: Mastering AI-Search for Dentists

Speakers: Pete Johnson

Topic Details:

Overview

This course explains how dental practices can increase their visibility in modern AI-driven search environments.

Learning Objectives:

Distinguish between traditional SEO and AI-driven search visibility, including how modern AI search platforms interpret, summarize, and recommend dental content differently than keyword-based search engines.
Identify the primary AI-powered search and answer platforms influencing patient discovery, such as Google AI Overview, ChatGPT, Gemini, and Perplexity, and explain how patients use these tools to research and select dental providers.
Apply the core principles of Generative Engine Optimization (GEO) by structuring and labeling dental website content so it can be accurately ingested, localized, and surfaced within AI-generated summaries that drive appointment intent.
Implement Answer Engine Optimization (AEO) strategies using structured FAQs and service content to deliver clear, authoritative answers to high-intent patient questions related to cost, insurance, and treatment decisions.
Recognize how Large Language Model Optimization (LLMO) strengthens practice credibility and visibility, enabling AI systems to reference and recommend a dental practice through authoritative, clearly structured long-form educational content.
Evaluate practical opportunities to improve AI search visibility in order to outperform competing practices and increase qualified new patient acquisition and revenue.

We are also celebrating our own, Brandi Williams, AADOM's Office Manager of the Year- Multi-Location & recognizing our current and upcoming AADOM distinction holders for their commitment to professional growth and development.

Meeting Sponsor: N/A

Meeting Location:
S cience Museum Oklahoma
2020 Remington Place
Oklahoma City, OK 73111

Meeting Details: Attendance is complimentary, and food and beverages will be available for all attendees.

If you have questions regarding the meeting, please reach out to Brandi Williams at (405) 250-2255 or via email at osdp.information@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER NOW

CE Webinar - Crisis or Opportunity? Navigating the Dental Hygiene Shortage 8/11/2026 6:00 PM - 8/11/2026 7:00 PM

Wed, 29 Jul 2026 15:56:18 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/11/26 at 6:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU for AADOM members. AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

The dental hygiene shortage has challenged practices across the country… but is it truly a crisis, or is it an opportunity to rethink how we lead, support, and grow our teams? While workforce shortages may be beyond any one practice's control, the culture, leadership, and systems within your office are not.

In this thought-provoking webinar, internationally recognized dental hygienist and practice consultant Katrina Sanders explores the realities behind today's dental hygiene workforce, separating industry myths from the factors that truly influence recruitment and retention. Participants will examine how workplace culture, communication, leadership, and operational decisions shape the hygienist experience, and ultimately determine whether exceptional clinicians choose to join and remain with a practice.

Designed specifically for dental office managers and practice leaders, this course shifts the conversation from frustration to opportunity, offering practical insights into the areas where leadership can have the greatest impact. Whether you're currently navigating staffing challenges or simply looking to build a stronger, more resilient hygiene department for the future, you'll leave with a fresh perspective on your role in creating an environment where hygienists feel valued, supported, and inspired to thrive.

Because while no practice can solve the national workforce shortage alone, every practice has the opportunity to become the place where great hygienists want to work.

Course Learning Objectives:

Upon completion of this course, participants will be able to:

Examine the realities behind today's dental hygiene shortage and separate industry myths from practice-level opportunities.
Assess how leadership decisions, workplace culture, and operational processes influence whether hygienists choose to join, and stay, with a practice.
Apply leadership strategies that foster an engaged hygiene team, strengthen retention, and position the practice as an employer of choice.

Sponsored by: AADOM

Speaker: Katrina M. Sanders, RDH, BSDH, M.Ed, RF, FDSI

A clinical dental hygienist, author and international speaker, Katrina is passionate about elevating the dental profession by creating an undeniable movement that educates, encourages, and empowers the profession to rise in its power. Known as the “Dental WINEgenist™,” she pairs her desire for excellence in the dental profession with her knowledge and passion for wine.

She is the Clinical Liaison, Hygiene Excellence & Innovation for AZPerio, the country’s largest periodontal practice where she works alongside Diplomates to the American Board of Periodontology in the surgical operatory. She is the founder, CEO and keynote speaker for Sanders Board Preparatory and has been published in various publications including RDH Magazine and Today’s RDH and is an advisory member for Modern Hygienist and the Dental Academy of Continuing Education.

Recently, Katrina proudly received the Denobi Award for Clinical Excellence and Innovation, the University of Minnesota Distinguished Alumni Award and the 2024 Sunstar Award of Distinction. Her philanthropic efforts include dental humanitarian work in developing countries, supporting abused and homeless animals and spreading awareness about the benefits of organ and tissue donation. To be a part of the mission and movement, please follow Katrina on Instagram @TheDentalWINEgenist.

CE Webinar - The Five Things Every Dental Office Keeps Putting Off (Until It’s Too Late) 8/12/2026 1:00 PM - 8/12/2026 2:00 PM

Thu, 30 Jul 2026 16:12:07 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/12/26 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU for AADOM members. AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Let’s be honest. Every dental office has a mental pile of things everyone knows need to get done…but somehow they never make it to the top of the list.

OSHA training. Equipment maintenance. Team training. Emergency preparedness. Updating office systems. They’re important, but they’re rarely urgent…until suddenly they are.

In this engaging and energetic session, Laura Nelson shares the five areas that dental offices most commonly put off and why delaying them often leads to unnecessary stress, lost production, compliance issues, and frustrated teams.

You’ll walk away with practical strategies, simple action steps, and a renewed motivation to finally tackle the projects that will make your practice stronger, safer, and far less stressful. Expect plenty of laughs, relatable stories, and ideas you can implement as soon as you get back to the office.

Every dental office has that mental pile of 'we'll get to it later' projects — OSHA, equipment maintenance, team training. I'll show you why waiting always costs more than doing, plus simple systems to knock them out before they become a crisis.

Course Learning Objectives:

Recognize the five critical areas dental offices often put off and understand the real cost of waiting until there’s a problem.
Prioritize and implement simple systems for OSHA compliance, equipment maintenance, and team training that reduce stress and keep the practice running smoothly.
Leave with practical action steps they can immediately implement to create a safer, more efficient, and better prepared dental practice.

Sponsored by: Front Office Rocks

Website

Speaker: Laura Nelson, MS, BS, FAADOM

Laura is the founder and driving force behind Front Office Rocks™, and the leading provider of on-demand virtual training and resources for dental practices.

Having worked as a front office manager, Laura witnessed first-hand the shortcomings of dental clinics due to a lack of adequate training. This experience inspired her to go on and study the most effective ways to manage and empower dental team members.

Laura has combined her professional experience and knowledge to create a 24/7 training hub that offers practical steps that dental teams can easily adopt into their day-to-day rhythm.

Her interactive approach to training focuses on empowering staff to provide excellent customer service and patient care.

Since establishing Front Office Rocks, Laura has mentored thousands of dentists and dental team members to achieve unprecedented growth.

AADOM Endorsed DPLN Meeting - Tri-State Dental Managers 8/14/2026 7:00 AM - 8/14/2026 3:00 PM

Thu, 11 Jun 2026 20:35:52 GMT

Please join us for the next meeting of the Tri-State Dental Managers DPLN!

Date: Friday, August 14, 2026

Time: 7:00am- 3:00pm Eastern

Topic: Fix the Flaws - Fund the Future

Speaker: Kevin Henry and Dayna Johnson

Topic Details: Kevin - The top 10 Mistakes Dental Practices make and how to avoid them
Dayna - Collective Cash Flow: A team strategy for financial success

Delta Marriott
11320 Chester Rd
Cincinnati, OH 45246

Meeting Details: Members may attend this meeting free of charge, while the registration fee for non-members is $89. A discounted rate is available for teams of five or more participants. Payment must be received prior to the event. A lite breakfast and lunch will be provided for all attendees. For registration or additional information, please contact Dawn by email at tristatedentalmanagers@gmail.com or by phone at 513-259-7147.

If you have questions regarding the meeting, including registration, please reach out to tristatedentalmanagers@gmail.com.

Approved for 7 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

AADOM DISTINCTIONcast - The Office Manager Nobody Prepared You to Be: From Firefighter to Architect 8/18/2026 1:00 PM - 8/18/2026 2:00 PM

Wed, 29 Jul 2026 13:35:37 GMT

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 8/18/2026 at 1:00 pm Eastern

Most office managers never receive formal leadership training. We learn scheduling, insurance, collections, treatment planning, and daily operations, but few of us are taught how to lead people, navigate difficult conversations, build accountability, or create systems that prevent recurring problems.

As a result, many office managers spend their days reacting to one fire after another—filling schedule gaps, resolving patient concerns, managing team conflicts, and fixing the same issues repeatedly.

In this session, Vanessa introduces the Firefighter to Architect Leadership Framework, a practical approach that helps office managers recognize recurring patterns, diagnose the real cause behind operational challenges, and design lasting solutions instead of temporary fixes.

Participants will learn how to distinguish between People, Process, Performance, and Priority problems, identify root causes, match leadership responses to the correct problem, and build systems that create consistency and accountability across the practice.

Using relatable dental office case studies, interactive audience discussion, and a five-step leadership blueprint, attendees will leave with practical tools they can immediately implement to reduce daily firefighting and lead with greater confidence and intention.

Learning Objectives:

Participants will learn how to:

Recognize the difference between reacting to problems and leading proactively.
Differentiate between People, Process, Performance, and Priority challenges.
Diagnose recurring problems by identifying their root causes instead of treating symptoms.
Match leadership solutions to the actual problem rather than applying the same solution to every situation.
Build systems that improve communication, accountability, consistency, and long-term team performance.

DISTINCTIONcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel

Vanessa Escobar, DAADOM:

Vanessa Escobar, DAADOM, is the Office Manager for Winter Garden Smiles and Winter Garden Pediatric Smiles in Winter Garden, Florida. With more than 14 years of experience in dental practice management, she leads operations, human resources, marketing, financial performance, and leadership development for a growing multi-provider practice.

A recipient of the DAADOM designation through the American Association of Dental Office Management (AADOM), Vanessa is passionate about helping office managers move beyond simply managing daily operations to becoming intentional leaders. Through practical frameworks, real-world examples, and immediately applicable strategies, she teaches leaders how to diagnose recurring problems, build effective systems, and create teams that thrive without relying on constant crisis management.

CE Webinar - The Truth Revealed: How to Protect Your Practice from Excess Fees & Compliance Risks 8/19/2026 1:00 PM - 8/19/2026 2:00 PM

Thu, 30 Jul 2026 19:29:26 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/19/26 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU for AADOM members. AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Payment processing is one of the most overlooked expenses in a dental practice. This session helps attendees identify hidden fees, billing errors, compliance risks, and costly sales tactics that can impact profitability. Through real-world case studies, participants will learn how to evaluate payment processing proposals, ask the right questions before making changes, and uncover opportunities to reduce costs while maintaining their current payment systems.

The best way to lower payment processing costs isn't switching processors, it's knowing what you're paying for.

Course Learning Objectives:

Upon completion of this session, participants will be able to:

Identify common hidden fees, billing errors, and processor markups that increase payment processing costs.
Recognize misleading sales tactics and evaluate payment processing proposals with confidence.
Assess payment processing options, including integrations and surcharge programs, to make informed business decisions.
Apply best practices to monitor merchant accounts, maintain compliance, and protect practice profitability.

Sponsored by: Merchant Advocate

Speaker: Steven Pishko, Cost Reduction Specialist at Merchant Advocate

A veteran of the merchant services industry, Steven Pishko helps dental practices find efficiencies and maximum profit within their payment systems. He has worked with Merchant Advocate since 2017. Steven teaches and consults on all aspects of electronic payments, systems, and how to save money to increase profits. Steven is honored to be working with the AADOM tribe.

ASCA CE Webinar - COB Clarity - Master Multiple Dental Plans 8/20/2026 1:00 PM - 8/20/2026 2:00 PM

Tue, 26 May 2026 19:00:21 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/20/26 at 1:00 pm Eastern

This webinar is free for AADOM Members and there is a $20 registration fee for Non-Members!

Approved for 1 CEU FOR AADOM members, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Not an AADOM member? Click HERE to view the options and join now.

Dental Coordination of Benefits: Determining Primary Coverage, Write-Offs, and Special Plan Types is a practical course designed to help dental teams confidently manage patients with multiple insurance plans. Participants will learn how to determine which plan is primary, how secondary coverage affects payment, and how to correctly calculate what should be written off versus what can still be collected from the patient.

The course explains common coordination of benefits rules, including subscriber versus dependent coverage, birthday rules for children, current employment versus COBRA or retiree coverage, and how to handle situations involving self-funded plans and Medicare Advantage plans.

Course Learning Objectives:

After completing this course, participants will be able to:

Identify the primary and secondary plan correctly.
Apply common COB rules to adult, dependent child, and dual-employment scenarios.
Determine when a contractual write-off is appropriate and when patient responsibility remains.
Recognize special considerations for self-funded plans and Medicare Advantage dental coverage.
Avoid common posting errors that can affect account accuracy and compliance.

Sponsored by: AADOM

Speaker: Colleen Huff, FAADOM

Colleen Huff, FAADOM, is a powerhouse in the dental industry with over three decades of experience. From her humble beginnings as a Metlife Dental customer service rep to becoming a sought-after dental insurance expert, Colleen’s journey has been truly extraordinary.

After cutting her teeth in New Jersey dental practices, Colleen's career skyrocketed. She masterfully juggled multi-location practice management, grew a practice from the ground up and established a dental study group for Practice Administrators. In 2021, she shifted her focus to full-time consultation and public speaking, leveraging her vast experience and extensive expertise.

Now, as the "Dental Insurance Coach," Colleen is revolutionizing revenue cycle management and insurance processes for practices nationwide. Her dynamic presentations at national conferences, study groups, and podcasts are transforming the way dental professionals approach insurance complexities.

Colleen's expertise culminated in her debut book, "A Mouthful of Insurance," released in July 2024. Her insights grace the pages of top dental trade magazines, solidifying her status as an industry thought leader. Recognized as one of the TOP 25 Women in Dentistry in 2017, Colleen's impact is undeniable. Her stint as the "Insurance Guru" with Front Office Rocks from 2018-2024 further cemented her reputation, and now, she's empowering professionals through online courses on her website.

CE Webinar - FLiP Your Finances. The Simple Protocol for Reclaiming Cash Flow: NO Extra Clients, NO Lifestyle Cuts. 8/21/2026 12:30 PM - 8/21/2026 1:30 PM

Mon, 29 Jun 2026 18:43:29 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/21 at 12:30 pm Eastern

Approved for 1 CEU FOR AADOM members, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Are you living large.... on debt? Does it feel like all you do is go to work to pay the bills and never get ahead? Or worse yet, you just bought a lot of new expensive dental equipment and now the burden and stress falls on you to keep production up to pay for it?

In this insightful session, attendees will learn how to effectively minimize interest payments by focusing on the most impactful financial factors—beyond what banks typically highlight.

The presentation will also delve into the strategic advantages of various Lines of Credit, empowering individuals and dentists to leverage these tools for financial growth.

Additionally, Dr. Polansky will provide an overview of the evolving financial system, including the risks and opportunities in mastering credit lines to enhance financial stability.

This session is ideal for anyone looking to strengthen their financial position personally and for their practice in today's dynamic economy.

Course Learning Objectives:

Upon completion of this course, participants will be able to:

Identify the misconceptions around debt that costs thousands of dollars in cash flow
Explore the strategic use and benefits of lines of credit.
Assess why a Profit and Loss statement is the most misleading statement to let you know if you have cash in the bank.

Sponsored by: AADOM

Speaker: Howard Polansky, DMD, MBA

Dr. Howard Polansky started his career as a dentist, first with the US Navy before transitioning into private practice in Austin, Texas. A life changing event in 2018 made Howard pivot away from dentistry and find a better way to create an impact in this world. Howard’s new path was revealed when the first person he helped took a 30 year mortgage and paid it off in 8 months.

Howard helps families and business owners with a simple financial system so they can dramatically reduce their debt payments on items like mortgages, business loans, car payments, student loans, and even credit card bills. By managing these payments effectively, you maintain your lifestyle, keep more money each month, and achieve your dreams faster. Howard teaches people how to become their own CFO – a Cash Flow Optimizer.

AADOM New Member Orientation 8/21/2026 2:00 PM - 8/21/2026 2:45 PM

Mon, 13 Oct 2025 20:17:31 GMT

Join AADOM’s Exclusive AADOM New Member Orientation! (Virtual Session)

Welcome to the American Association of Dental Office Management (AADOM)! As a new member, we're excited to invite you to our special orientation session tailored just for you.

During this session, you'll discover:

Review of membership benefits
How to maximize your membership benefits
A platform to ask questions and connect with fellow new members
Tips for navigating our learning management system effectively

Don't miss out on this opportunity to kickstart your journey with us! Register now to secure your spot.

Duration: 30-45minutes
Platform: Zoom

If you have questions about this event, please reach out to us at (732) 842-9977 or via email at info@dentalmanagers.com.

AADOM Endorsed DPLN Meeting - Alexandria Collaborative Dental Connection 8/21/2026 5:00 PM - 8/21/2026 7:00 PM

Fri, 09 Jan 2026 15:17:19 GMT

Please join us for the next meeting of the Alexandria Collaborative Dental Connection

Date: Friday, August 21, 2026

Time: 5:00 - 7:00 pm Eastern

Topic: Trivia Night

Moderator: Melissa Cortes, DPLN President

Topic Details:

We’re turning collaboration into competition with a high-energy trivia + challenge night designed for every role on the dental team. Think you remember the tips, tools, and takeaways? Let’s test your memory — ACDC style.

Meeting Sponsors: Alexandria Old town Dental, Holmes Financial Services, PNC Bank, 4JM Custom Designs

Meeting Location:

PNC Bank

800 17th St NW

Washington, District of Columbia 20006

Meeting Details: We are pleased to invite you to our upcoming meeting. DPLN Members can attend for free. Registration is $65 for non- members. This is a catered event, and food and beverages will be provided. All fees are due prior to the meeting. Please use the registration link below to secure your spot and complete payment.

If you have questions regarding the meeting, please reach out to Melissa Cortes at (609) 325-1303 or via email at acdentalconnection@gmail.com

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

QUICKcast - How to Keep Your Chairs Full 8/25/2026 1:00 PM - 8/25/2026 1:30 PM

Fri, 07 Aug 2026 16:21:07 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 8/25/2026 at 1:00 pm Eastern

Every office manager starts the day the same way: scanning the schedule to see who's confirmed and who hasn't. In this QUICKcast, Intiveo Co-Founder and CEO Josh DeVries breaks down data from 2,500+ dental and oral surgery practices to show what's actually keeping schedules full in 2026, and where revenue slips away. You'll walk away with real benchmarks on confirmations, recalls, referrals, and reviews, plus a clear view of where to focus first.

Course Learning Objectives:

By the end of this session, attendees will be able to:

Pinpoint which channels and send times drive the strongest confirmation rates, and apply that timing to their own scheduling workflows.
Compare their practice's recall and referral conversion rates against solo, multi-location, and enterprise benchmarks to find the biggest opportunity for improvement.
Turn missed opportunities into recovered revenue using the same tactics top-performing practices already rely on.

QUICKcast begins at 1:00 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, AADOM Instagram Page, and AADOM YouTube Channel

Sponsored by: Intiveo

Speaker: Josh DeVries, CEO & Co-Founder

Josh DeVries is the Co-Founder and CEO of Intiveo, a patient engagement software company that helps dental practices increase production and create trusted patient experiences. Josh has more than 20 years working with private practices, DSOs and academic institutions to streamline their processes and recover revenue. He brings a breadth of experience and unique perspective on how practices can achieve success.

CE Webinar - Secrets of… The Best Month Ever! The Proven Formula for Turning a Slow Month into a Best Month. 8/26/2026 1:00 PM - 8/26/2026 2:00 PM

Fri, 31 Jul 2026 14:16:52 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 8/26/26 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU for AADOM members. AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

It is fast approaching: The kids will be back in school, everyone will be back to work and catching up from the days away for summer vacations…and the dental chairs can go empty if you’re not careful. If you just go with whatever comes you way, the weeks after school gets back in session can be troubling times in the practice.

Discover the proven secrets for turning traditionally slower months in the dental office into THE Best Month with specific ideas, techniques and systems for bringing in the patients and bringing in the production!

Don't let your practice slow down just because the season does—learn the proven strategies that help winning teams create their Best Month Ever.

Course Learning Objectives:

During this idea-packed webinar, you’ll discover:

What most practices neglect that you can do NOW for a a Best Month Ever.
Secret thoughts patients are having TODAY that you need to know.
Daily success habits of teams that outperform the rest to produce a Best Month Ever.
Do this NOW and reap HUGE benefits in scheduled appointments and production in 30 to 45 days.
The “September Trap” and how to avoid it.
The most overlooked patient opportunity after back-to-school and how you can tap into it.
And much, much more!

Sponsored by: Total Patient Service Institute

Speaker: Steven J. Anderson, Founder – Total Patient Service Institute

Steven J. Anderson - Coaches top teams for extraordinary patient service and practice success. Founder of Total Patient Service Institute, Crown Council and the Smiles for Life Foundation. Laugh, learn, and pack your success systems tool box full of ideas, techniques and systems to hear “Yes” more often from your patients for a Best Month Ever!

AADOM Endorsed DPLN Meeting -Hoosier State Dental Connection- VIRTUAL Meeting 8/27/2026 6:00 PM - 8/27/2026 7:00 PM

Wed, 05 Aug 2026 13:54:12 GMT

Please join us for the next meeting of the Hoosier State Dental Connection DPLN!

Date: Thursday, August 27, 2026

Time: 6:00 - 7:00 pm Eastern

Topic: Maximizing Your Office Profitability

Speaker: Adam Smith

Topic Details: Adam Smith shares real-world strategies to reduce overhead and maximize your practice's profitability.

Meeting Location: VIRTUAL

Meeting Details: Free registration for ALL! Please register using the link below.

Meeting Sponsor: Schooley Mitchell

If you have questions regarding the meeting, please reach out to Brooke Wallisch at (260) 330-2610 or via email at h oosierstatedc@gmail.com.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - St. Louis Dental Connection 8/27/2026 6:30 PM - 8/27/2026 8:30 PM

Mon, 01 Jun 2026 21:38:06 GMT

Please join us for the next meeting of the St. Louis Dental Connection DPLN!

Date: Thursday, August 27, 2026

Time: 6:30- 8:30 PM Central Time

Topic: Implementing the Right A.I. in Your Practice: Marketing, Patient Communication and Operations

Speaker: Laura Nelson

Topic Details: AI has become the loudest conversation in dentistry, but most practices still feel unsure about where to start. This session cuts through the noise. Laura breaks AI down into simple, practical concepts so teams understand what it is, what’s coming, and how it can actually support them day-to-day. We’ll look at real examples, everything from diagnostic tools to phone systems, and show how practices can adopt AI with clarity instead of overwhelm. Teams will walk away with a smarter lens for evaluating AI solutions, avoiding hype, and choosing technology that strengthens patient care and daily workflow.

Meeting Location:
Thousand CPA
663 Trade Center Blvd.
Chesterfield, Missouri 63017

Meeting Details: Free registration for DPLN members and there is a $40 meeting fee for non-DPLN members. Applicable fee is due at registration and payable through the link below. Dinner and Drinks will be provided.

If you have questions regarding the meeting including registration, please reach out to Erin Silva at (314) 757-2085 or via email at info@stldentalconnection.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE