American Association of Dental Office Management Events Newswire

AADOM 2024 Conference Replay 9/9/2024 - 9/1/2025

Wed, 28 Aug 2024 16:34:57 GMT

Unlock the Conference Experience On-Demand!

Here's your opportunity to gain unlimited access to a wealth of valuable information presented at the conference.

Did you miss a course you really wanted to hear, or couldn't make the conference this year at all? The AADOM CONFERENCE REPLAY is an audio file bundle of AADOM Conference courses. We're making it available for one low price on AADOM's Learning Management System (LMS) so you can access it on your own schedule.

On-demand access to over 17 of the best courses at AADOM24 and 29 hours of conference educational content

View all the AADOM Replay courses in AADOM's eCampus.

Dental Insurance Design and Management - An AADOM Approved Curriculum 1/1/2025 - 12/31/2025

Wed, 01 Jan 2025 09:50:01 GMT

Approved for 8 CE towards AADOM Designations

There's More to Insurance Than Codes!

Managing a well-executed insurance system is not easy. It takes time and knowledge. This course provides up-to-date education you can explore at your own pace to prepare you and your practice for success.

Plan design variations and how to discuss them with patients
Secondary insurance and coordination of benefits
Claim terminology and the current claim form
Documentation guidelines including worksheets
EOBs, EOPs, and how to read them
Reimbursement tips for periodontal and crown procedures
Non-covered services and self-funded plans
Conversation skills to discuss in and out-of-network benefits
Say this, not that when discussing insurance coverage
Recommended reports to manage your claims process
Appeals processes with the sample messages for your patients
Plus more in 20+modules!

After completion of the full curriculum and successfully passing an assessment, you will be provided with a Certificate of Completion and 8 AADOM approved CE. Please forward this certificate to info@dentalmanagers.com to have the 8 CE recorded in your profile. Plus you will receive the Insurance Coordinator Field Guide e-book, Teresa's comprehensive insurance documentation guidelines and interview questions to hire the best insurance coordinator!

Course presented by Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training, and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, the National Speakers Association, and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

AADOM Endorsed DPLN Meeting - Tennessee Dental Connection 9/4/2025 6:00 PM - 9/4/2025 8:00 PM

Thu, 07 Aug 2025 19:05:15 GMT

Please join us for the next meeting of the Tennessee Dental Connection DPLN!

Date: Thursday, September 4, 2025

Time: 6:00 - 8:00 pm Eastern

Topic: Imposter Syndrome

Speaker: Dr. Kelsey Laporte

Topic Details: Imposter syndrome is a psychological pattern where individuals doubt their accomplishments and have a persistent, internalized fear of being exposed as a fraud, despite evidence of their competence. It's not a formal diagnosis but a common experience characterized by self-doubt, anxiety, and the feeling that one's success is due to luck or external factors rather than genuine ability.

Meeting Sponsor: Scott Craine - Nashville Dental / Vancrew Technologies

Meeting Location:

East TN Orthodontics

2317 W Emory Rd

Powell, TN 37849

Meeting Details: The meeting fee is $25 for non-DPLN attendees and $15 for members. Payment is due at the event. Snacks and beverages will be provided.

If you have questions regarding the meeting, please reach out to Jean Carter at (865) 279-1006 or via email at easttennesseesc@gmail.com

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

AADOM Endorsed DPLN Meeting - Behind the Smile Southern Minnesota 9/10/2025 1:30 PM - 9/10/2025 4:00 PM

Wed, 03 Sep 2025 02:05:54 GMT

Please join us for the next meeting of the Behind the Smile Southern Minnesota DPLN!

Date: Wednesday, September 10, 2025

Time: 1:30 - 4:00 pm Central

Topic: Appreciation in the Workplace

Speaker: Kathy Asted

Topic Details: We're going to talk about how to appreciate team members at our offices. We are reading The 5 Languages of Appreciation in the Workplace and then doing an inventory that Kathy will use to share with our group.

Location:
Mankato Area Foundation Shared Spaces
212 E Walnut St
Suite 1
Mankato, MN 56001

Meeting Details: Free registration for DPLN members. There is a $35 meeting fee for AADOM non-DPLN members and a $50 meeting fee for all other attendees. Applicable fee due at the event. Light snacks and beverages will be provided.

Meeting Sponsors: Dyste Williams

If you have questions regarding the meeting or to register, please reach out to Sara Rundle at (507) 386-0288 or via email at behindthesmilemn@gmail.com.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

AADOM Endorsed DPLN Meeting - Northeast Florida Dental Connection - S.M.I.L.E 9/11/2025 6:00 PM - 9/11/2025 8:30 PM

Mon, 25 Aug 2025 20:15:15 GMT

Please join us for the next meeting of the Northeast Florida Dental Connection - S.M.I.L.E. DPLN!

Date: Thursday, September 11, 2025

Time: 6:00 - 8:30 pm Eastern

Topic: Beyond the Breakroom - Leadership Roundtable Event

Speaker: Back in 10 Podcast Host Jennifer Steadman and Savannah Carlson

Topic Details: Leadership Roundtable - with fellow leaders in the Northeast Florida area! We will talk about hot topic pain points and successes that we can all share with one another. We will be lead two leading dental professionals in the world. They have been there done that and now they want to help you navigate your pain points and provide opportunities to talk it out!

Meeting Sponsors: Care Credit, Advantage Technologies, Nefcon, Kleer, AuRefiing, DCS, Benco, VYNE Dental, First Coast OMS

Meeting Location:
Aloft Jacksonville Tapestry Park
4812 W. Deer Lake Drive
Jacksonville, FL 32246

Meeting Details: The cost is $35.00 for non-members, while members are covered under their yearly dues. Members who invite a guest will be entered for a chance to win a free 2026 DPLN membership. A taco dinner will be served. Please register using the link below.

If you have questions regarding the meeting, please reach out to Teresa Spence at (904) 753-0734 or via email at smilestudyclub@gmail.com.

Approved for 2.5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - NW Florida Dental Connection 9/11/2025 5:30 PM - 9/11/2025 8:00 PM

Thu, 10 Jul 2025 19:07:10 GMT

Please join us for the next meeting of the NW Florida Dental Connection DPLN!

Date: Thursday, September 11, 2025

Time: 5:30 - 8:00 pm Central

Topic: Roundtable Discussion

Moderator: Trish Calhoun, DPLN President

Topic Details: Join us for an engaging discussion about essential topics for systems. Share insights, exchange ideas, and discover practical solutions to optimize your practice.

Meeting Sponsor: Fishbein Group

Meeting Location:
Fishbein Care Center
5016 Grande Dr
Unit 206
Pensacola, FL 32514

Meeting Details: Free registration for DPLN members and there is a $50 meeting fee for all other attendees. Applicable fee is due prior to the event and is payable through the registration link below.

If you have questions regarding the meeting, please reach out to Trish Calhoun at (850) 332-2740 or via email at nwfldentalconnection@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

OMAM 2025 Virtual Happy Hour 9/11/2025 7:00 PM - 9/11/2025 8:00 PM

Thu, 21 Aug 2025 21:12:15 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 9/11/25 at 4:00 pm Eastern

This event is for both AADOM Members and Non-Members!

OMAM Virtual Happy Hour

All great leaders know—you can’t give from an empty cup. That’s why this year’s Office Management Appreciation Month (OMAM) is all about helping you Glow Up from the Inside Out.

As part of the celebration, we’re inviting you to the OMAM Virtual Happy Hour—a chance to relax, connect, and simply enjoy the moment. No agenda, no CE, no pressure—just fun!

Here’s what you can expect:

Lighthearted games (with prizes!)

A relaxed space to share laughs and celebrate your successes

Time to fill your cup with community and connection

This event welcomes everyone—whether you’re the life of the party or someone who prefers to hang back and soak in the conversation. Come just as you are and give yourself permission to unwind.

Date: Thursday, September 11
Time: 7-8 PM ET/4-5 PM PT
Where: Online – Register for Zoom link!

Sign up at AADOMlovesOMAM.com to receive four weeks of impactful, bite-sized content—plus your VIP invite to the Virtual Happy Hour.

Let’s raise a glass to YOU and all that you do for your teams and patients. Cheers!

By registering for this event, you agree to receive email communications from AADOM related to this event and future offerings. You may unsubscribe at any time.

AADOM Endorsed DPLN VIRTUAL Meeting - Twin Cities Dental Executives Connect 9/12/2025 12:00 Noon - 9/12/2025 1:00 PM

Mon, 18 Aug 2025 14:22:49 GMT

Please join us for the next VIRTUAL meeting of the Twin Cities Dental Executives Connect DPLN!

Date: Friday, September 12, 2025

Time: 12:00 - 1:00 pm Central

Topic: Unlocking Minnesota Paid Leave

Speaker: Lisa Netzer

Topic Details: Join Lisa Nezter with True North Transitions and Twin Cities Dental Executives Connect as we discuss what employers need to know about the Minnesota Paid Leave that begins in January 2026.

Lisa Netzer, JD, is an attorney with True North Practice Transitions, a law firm specializing in integrated dental and legal services. Her legal experience includes work in private practice, civil litigation defense, and employment law. She completed her undergraduate and legal studies at the University of Minnesota. She has worked with the Hennepin County Judicial Branch; as an Associate Attorney with Maslon, Edelman, Borman, and Brand; the City of Bloomington; and the Minnesota Department of Corrections. She is admitted to practice within the State of Minnesota, the State of Wisconsin, and the U.S. District Court.

Twin Cities Dental Executives is an AADOM Endorsed Dental Professional Learning Network. We are a network of dental office managers and leaders whose mission it is to educate, connect, support, mentor and empower other dental office managers, doctors, and leaders in the Twin Cities and surrounding areas.

Meeting Location: Virtual via ZOOM LINK: https://us06web.zoom.us/j/81170330182?pwd=CpeC2B6B6SjyQptxuARR4XX8H6uiaa.1#success

Meeting Details: Complimentary for everyone! Please register using the link below.

Meeting Sponsor: True Northern Transitions

If you have questions regarding the meeting, please reach out to Aimee Menne at (763) 291-3970 or via email at tcdentalexecutives@gmail.com.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

QUICKcast - Why Insurance Verification is the Hidden Bottleneck 9/16/2025 3:30 PM - 9/16/2025 4:00 PM

Fri, 29 Aug 2025 18:55:40 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 9/16/25 at 3:30 pm Eastern

Why Insurance Verification is the Hidden Bottleneck

Insurance verification is one of the most time-consuming and error-prone tasks in dental administration. It’s also a critical part of the revenue cycle. Overjet’s AI-powered Insurance Verification Product streamlines the process by automatically gathering, interpreting, and verifying insurance data—saving practices hours per week, reducing claim denials, and improving patient experiences. In this QUICKcast, revenue cycle management leader Chrissy Bridgeman of MODPractice will share how teams are transforming workflows, reducing stress at the front desk, and ensuring more accurate collections with Overjet.

Course Learning Objectives:

Understand the challenges of traditional insurance verification and their impact on practice efficiency and revenue
Explain how Overjet’s Insurance Verification Product leverages AI to streamline eligibility checks and benefit breakdowns
Identify the real-world benefits that practices experience, including reduced administrative burden, faster patient check-in, and fewer denied claims
Gain actionable steps for integrating AI-powered tools into existing practice workflows

QUICKcast begins at 3:30 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, AADOM Instagram Page, and AADOM YouTube Channel

Sponsored by: Overjet

Chrissy Bridgeman is the CEO of MODPractice, where she works closely with dental practices to optimize business operations and improve patient care. With over 20 years of experience in dental administration and consulting, Chrissy specializes in helping teams implement innovative solutions to reduce inefficiencies, boost profitability, and elevate patient experiences. She is a frequent speaker and educator for dental leaders nationwide and is passionate about leveraging technology to transform the patient and staff experience.

CE Webinar - 4 Growth Tactics to Fill Your Schedule Fast! 9/17/2025 1:00 PM - 9/17/2025 2:00 PM

Wed, 20 Aug 2025 19:08:54 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 9/17/25 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

A full schedule doesn’t have to mean burnout. Yet many dental practice leaders work harder without seeing better results. In this fast-paced session, you’ll discover 4 proven ways to attract the right patients, book more appointments, and keep them loyal – all while making each day smoother for your team. Learn simple strategies to boost your online visibility, convert inquiries quickly, create unforgettable patient experiences, and keep your chairs full through repeat visits and referrals.

You’ll also get a bonus tip that can help you take your growth even further with no extra effort. Plus, every attendee will receive a free copy of our “10x Your Dental Practice Growth” ebook, packed with strategies you can start using right away.

Walk away knowing exactly where to focus your energy to grow your practice without adding stress.

What you’ll gain by attending:

Be Found: Make sure the right patients can find your practice online
Convert Fast: Turn inquiries into appointments with less hassle
Deliver Wow: Give patients an experience they’ll remember and share
Multiply Loyalty: Keep patients returning and referring friends
Bonus Tip: Boost results even more with minimal extra effort

Course Learning Objectives:

Make your practice easier to find online and attract the patients you want
Streamline your booking process to convert more inquiries into appointments
Deliver exceptional patient experiences that encourage return visits, positive reviews, and referrals
Maximize retention and referrals so chairs stay full without extra effort
Apply a bonus tactic to boost growth and results with minimal added work

Sponsored by: Doctible

Speakers: Jon Flores and Ebisa Godana

Jon Ortega-Flores is Senior Product Manager at PracticeTek, driving the strategy and roadmap for Doctible. Since joining in 2017, he’s worked across Sales, Support, QA, and Product, giving him a full view of the customer journey. Jon partners with teams across the company to ensure Doctible helps dental practices grow and thrive. He is based in San Diego, California.

Ebisa Godana is the Account Sales Manager at Doctible with over 4 years of experience in healthcare marketing. Having worked in almost every department at Doctible, from website building to ads consulting and account management, he has gained deep insights into improving healthcare offices’ online presence through strategic SEO and advertising. Passionate about helping offices grow, Ebisa is dedicated to empowering healthcare providers with the tools they need to succeed.

By registering for this event, you agree to receive email communications from AADOM related to this event and future offerings. Additionally, you consent to receive a one-time follow-up message from the event sponsor(s) and/or speaker(s). You may unsubscribe at any time.

AADOM New Member Orientation 9/18/2025 2:00 PM - 9/18/2025 2:45 PM

Mon, 25 Nov 2024 17:02:04 GMT

Join AADOM’s Exclusive AADOM New Member Orientation! (Virtual Session)

Welcome to the American Association of Dental Office Management (AADOM)! As a new member, we're excited to invite you to our special orientation session tailored just for you.

During this session, you'll discover:

Review of membership benefits
How to maximize your membership benefits
A platform to ask questions and connect with fellow new members
Tips for navigating our learning management system effectively

Don't miss out on this opportunity to kickstart your journey with us! Register now to secure your spot.

Duration: 30-45minutes
Platform: Zoom

If you have questions about this event, please reach out to us at (732) 842-9977 or via email at info@dentalmanagers.com.

Featured Company: Dental Lifeline Network 9/18/2025 3:30 PM - 9/18/2025 4:00 PM

Thu, 28 Aug 2025 19:43:36 GMT

Featured Company sessions are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 9/18/2025 at 3:30 pm Eastern

Dental Lifeline Network has been changing lives for over 50 years through a network of volunteer dentists and labs that provide comprehensive dental care for adults with disabilities, veterans, and individuals who can't afford dental care throughout the U.S.

Many adults cannot afford dental care, especially our community’s most vulnerable residents. From clearing up painful dental infections and being able to eat again to rejoining the workforce, Dental Lifeline Network helps those desperately in need of dental care become pain-free and smile confidently again.

Speaker: Lynda Ricketson, CEO of Dental Lifeline Network

Lynda is responsible for the oversight of financial management, development, marketing, programs, volunteer recruitment and day-to-day operations. She has spent the entirety of her thirty-year career in the nonprofit sector, including serving as a program officer for Rose Community Foundation (RCF) specializing in mental and dental health. Educating the public about the importance of oral health care became a passion and she was among the group of funders and public health dentists that created Cavity Free at Three, a program designed to prevent oral disease in young children and pregnant women. Ricketson earned her undergraduate degree from Metropolitan State University and a Master’s in Liberal Studies from the University of Denver. She also maintains the Certified Fundraising Executive (CFRE) accreditation.

AADOM Featured Company is a 30-minute live, interview-style presentation sharing the company's mission, product/service, and best practices for office managers.

AADOM Endorsed DPLN Meeting - Central Texas Dental Managers Association 9/18/2025 6:00 PM - 9/18/2025 8:00 PM

Wed, 21 May 2025 19:17:58 GMT

Please join us for the next meeting of the Central Texas Dental Managers Association DPLN!

Date: Thursday, September 18, 2025

Meeting Time: 6:00pm to 8:00pm Central Time

Topic: Revenue Cycle Management the ultimate way to grow your bottom line doing Zero extra dentistry!

Speaker: Amy Hernandez

Topic Details: Navigating a confusing insurance landscape and low fees can hinder practice growth. Key challenges include negotiating, credentialing, verifications, billing, claims processing, and managing patient payments. Partnering with third-party experts can unlock hidden practice potential. Allows doctors and staff to focus on their core strengths.

Meeting Sponsors: Benco

Meeting Location:

Graham & McCabe Family Dentistry
2130 North East Loop 410 2nd Floor
San Antonio, Texas 78217

Meeting Details: No fee for meeting, but you must register using link below to attend.

If you have questions regarding the meeting, please reach out to Jenn Randall at (512) 587-9190 or via email at centraltexasdentalmanagers@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - Contra Costa Dental Connection 9/18/2025 6:00 PM - 9/18/2025 9:00 PM

Fri, 01 Aug 2025 15:07:40 GMT

Please join us for the next meeting of the Contra Costa Dental Connection DPLN!

Date: Thursday, September 18, 2025

Time: 6:00 - 9:00 pm Pacific

Topic: Empowering Leadership: Turning Office Managers into Practice Game-Changers

Speaker: Penny Reed and Laura Nelson

Topic Details: Led by Laura Nelson, VP of Mango A.I Training & Development, this interactive session provides practical insights on transforming office managers from task-driven roles into influential leaders. Laura draws on her extensive experience in the dental industry to guide you through the essential steps of leadership development. You’ll discover how investing in your office manager’s growth not only enhances team performance but also drives long-term practice success and boosts your bottom line. Learn how empowering your managers can create game-changing results for your entire practice.

Meeting Sponsor: Concord Endodontics (Dr. David Tancreto)

Location:
Patterson Dental
5087 Commercial Circle
Suite 20
Concord, CA 94520

Meeting Details: No fee to register. Doctors, office managers and team leaders are welcome. Limited space available.Please register using link below.

If you have questions regarding the meeting, please reach out to Paula Kopf at (925) 934-7888 or via email at ccdentalconnection@gmail.com.

Approved for 3 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - TWO DAY Meeting with NW Association of Dental Practice Management 9/19/2025 - 9/20/2025

Wed, 27 Aug 2025 14:41:41 GMT

Please join us for the next TWO DAY meeting of the NW Association of Dental Practice Management DPLN!

Date: Friday & Saturday- September 19th & 20th

Time: Friday- 9/19 from 5:00 - 8:00 pm Pacific

Saturday- 9/20 from 8am to 4pm Pacific

Topic: Aesthetic Details Hands-on Learning Experience

Speaker: Kevin M. Brown, DDS and Greg Gillespie, DDS

Topic Details: This is a 2-day CE Event. Friday 9/19/25 from 5 p.m to 8 p.m. Photography and Photo Shop, Saturday 09/20/25 Anterior Direct Composite Bonding 8 a.m. to 4 p.m..

Meeting Sponsors: Tokuyama, Burkhart Dental

Meeting Location:
The Office of Kevin M. Brown, DDS
301 116th Ave SE
Suite 100
Bellevue, WA 98004

Meeting Details: The fee for Photography and Photoshop is $350, for Anterior Direct Composite Bonding is $950, or $1,200 for both. Please call 425-454-7690 to pay by phone, and for additional information you may contact Tammy@KMBDDS.com. Snacks will be provided on Friday, and lunch will be provided on Saturday.

Approved for 11 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

AADOM Endorsed DPLN Meeting - Twin Cities Dental Executives Connect 9/19/2025 2:00 PM - 9/19/2025 4:00 PM

Mon, 30 Jun 2025 19:13:17 GMT

Please join us for the next meeting of the Twin Cities Dental Executives Connect DPLN!

Date: Friday, September 19, 2025

Time: 2:00 - 4:00 pm Central

Topic: TAKE BACK YOUR DAY: End Burnout and Regain Control

Speaker: Zirc

Topic Details: Get an Inside Look at Zirc! ---A Special Day Just for Office Managers

Ever wonder how dental products are made? Come hang out with us and see it all for yourself!

We're opening our doors for a fun, behind-the-scenes experience at Zirc. This is your chance to tour our manufacturing facility, meet the team, and see how organization and efficiency come to life—from idea to delivery.

Here’s what you’ll get:

A full tour of our product design & manufacturing space
A peek into how we ship and support practices across the country
Tips & tools from our efficiency experts
A mini session on streamlining your practice (we promise—no boring lectures!)
Food and beverages will be provided
And of course, some Zirc swag to take home

Why come?
Because you’re the one who keeps the practice running—and we want to show you how we can help make your job easier (and a little more colorful ).

Meeting Location:
Zirc
3918 Highway 55 S.E.
Buffalo, MN 55313

Meeting Details: Complimentary for DPLN Members – We're also extending free registration to clinical team members and doctors.Please make sure to register using the link below. Zirc will be providing appetizers and beverages.

Meeting Sponsor: Zirc

If you have questions regarding the meeting, please reach out to Aimee Menne at (763) 291-3970 or via email at tcdentalexecutives@gmail.com.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM DISTINCTIONcast - 1 + 1 = 3: The Power of Growing People to Multiply Results 9/23/2025 1:00 PM - 9/23/2025 1:30 PM

Wed, 17 Sep 2025 14:17:42 GMT

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 9/23/2025 at 1:00 pm Eastern

1 + 1 = 3: The Power of Growing People to Multiply Results

Great leaders know that true success doesn’t come from doing it all themselves — it comes from multiplying their impact through others. This session will challenge the way you think about leadership and equip you with practical strategies to help your team thrive.

Erika Pusillo, DAADOM, will guide you through how to harness the multiplier effect of leadership. When you invest in people, the results extend far beyond what one individual could ever achieve alone. You’ll walk away not just inspired, but with tools you can implement right away to strengthen your practice.

Learning Objectives:

Recognize the multiplier effect of leadership – Understand how empowering others creates exponential growth.
Apply practical strategies for developing team members – Learn how to grow skills, confidence, and ownership within your team.
Shift from doing to empowering – Explore how to stop being the sole problem-solver and instead foster a culture where your team drives growth and success.

Speaker: Erika Pusillo, DAADOM

DISTINCTIONcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel

Erika Pusillo has dedicated over 16 years to the dental industry, bringing expertise in leadership, operations, and patient experience. She serves as the Operations Director for Spodak Dental Group, where she helps lead a world-class team focused on innovation and exceptional care. Erika is a proud DAADOM (Diplomate of the American Association of Dental Office Management), a Green Leader Award recipient (2023), and was recognized as a Practice Administrator of Distinction for her excellence in practice leadership and culture.

CE Webinar - Turn Team Clock-Watchers into Practice Champions 9/24/2025 1:00 PM - 9/24/2025 2:00 PM

Mon, 25 Aug 2025 19:22:52 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 9/24/25 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

You know that feeling when everything just clicks? When your team anticipates what needs to happen before you even ask? When you're not constantly putting out fires?

That's what happens when your team doesn't just show up to work but actually owns the success of your practice.

As an office manager, you're juggling everything while keeping everyone motivated. It's exhausting when you feel like the only one who truly cares. But what if your entire team felt that same sense of ownership?

Join this webinar for practical strategies that actually work. You'll get tools to reduce your daily stress, get your team to step up without micromanaging, and create an environment where people take initiative instead of waiting to be told what to do.

The result? A genuinely engaged team, smoother operations, happier patients, and a practice where you're leading instead of just surviving.

Ready to stop being the only one who cares and start building a team that shares your vision?

Turn your clock-watching team into problem-solving champions who anticipate needs instead of waiting for direction.

Course Learning Objectives:

Stop feeling like you’re the only one who cares : See how engaged teams actually boost productivity, keep patients happy, and reduce turnover (it's more dramatic than you think).
Get your team to think like owners: Simple strategies to get staff making smart decisions and solving problems without running to you first.
Help your team see the bigger picture: Connect daily tasks to what really matters so work feels meaningful, not just busy.
Ask the right questions: Learn the coaching conversations that spark initiative instead of creating more dependency on you.
Start tomorrow: Walk away with simple habits you can use immediately to build this ownership culture in your practice.

Sponsored by: Spear Education

Website

Facebook

Instagram

Speaker: Mandy Deden

Mandy Deden, Spear’s Director of Professional Services, leads a national team of consultants focused on elevating dental teams through leadership development and strategic practice coaching. With over a decade in the dental industry, including roles as a dental assistant and office manager, she brings deep, practical insight. Deden is a sought-after speaker known for energizing teams and leading sessions on improving team dynamics, strengthening communication, and aligning operations with clinical goals to drive practice success and deliver exceptional patient care.