American Association of Dental Office Management Events Newswire

AADOM 2024 Conference Replay 9/9/2024 - 9/1/2025

Wed, 28 Aug 2024 16:34:57 GMT

Unlock the Conference Experience On-Demand!

Here's your opportunity to gain unlimited access to a wealth of valuable information presented at the conference.

Did you miss a course you really wanted to hear, or couldn't make the conference this year at all? The AADOM CONFERENCE REPLAY is an audio file bundle of AADOM Conference courses. We're making it available for one low price on AADOM's Learning Management System (LMS) so you can access it on your own schedule.

On-demand access to over 17 of the best courses at AADOM24 and 29 hours of conference educational content

View all the AADOM Replay courses in AADOM's eCampus.

Dental Insurance Design and Management - An AADOM Approved Curriculum 1/1/2025 - 12/31/2025

Wed, 01 Jan 2025 09:50:01 GMT

Approved for 8 CE towards AADOM Designations

There's More to Insurance Than Codes!

Managing a well-executed insurance system is not easy. It takes time and knowledge. This course provides up-to-date education you can explore at your own pace to prepare you and your practice for success.

Plan design variations and how to discuss them with patients
Secondary insurance and coordination of benefits
Claim terminology and the current claim form
Documentation guidelines including worksheets
EOBs, EOPs, and how to read them
Reimbursement tips for periodontal and crown procedures
Non-covered services and self-funded plans
Conversation skills to discuss in and out-of-network benefits
Say this, not that when discussing insurance coverage
Recommended reports to manage your claims process
Appeals processes with the sample messages for your patients
Plus more in 20+modules!

After completion of the full curriculum and successfully passing an assessment, you will be provided with a Certificate of Completion and 8 AADOM approved CE. Please forward this certificate to info@dentalmanagers.com to have the 8 CE recorded in your profile. Plus you will receive the Insurance Coordinator Field Guide e-book, Teresa's comprehensive insurance documentation guidelines and interview questions to hire the best insurance coordinator!

Course presented by Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training, and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, the National Speakers Association, and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

AADOM Endorsed DPLN Meeting - Triangle Dental Connection - HYBRID MEETING 5/1/2025 5:30 PM - 5/1/2025 8:30 PM

Thu, 06 Mar 2025 13:10:32 GMT

Please join us for the next meeting of the Triangle Dental Connection DPLN!

Date: Thursday, May 1, 2025

Time: 5:30 - 8:30 pm Eastern

Topic: Revenue Cycle Documentation with a Focus on AI Tools

Speaker: Teresa Duncan

Topic Details: Advances in AI are impacting insurance claims, accounts receivable (AR) and more importantly, your patient relationships. Documentation not only helps with revenue but protects the office. We will explore ways to strengthen your clinical and carrier documentation so that your “clean claims” process quickly. Supporting information requirements will be discussed in detail with ways to incorporate current and upcoming AI processes.

Learning Objectives:

Navigate evolving documentation requirements to stay ahead of industry changes
Utilize AI-enhanced imaging to strengthen clinical notes and boost case acceptance
Understand the AI claims process from the carrier side.

Meeting Sponsors: Patterson Dental, Mobile Computer Services, Advance Dental Associates, Raymond James, NC Planning, Ultradent, Metric Med, Dental IQ, and Phillips Sonicare

Meeting Location:
Prestonwood Country Club
300 Prestonwood Parkway
Cary, NC 27513

Meeting Details: Free registration for DPLN members, and there is a $50 meeting fee for non-DPLN members. Click "Register Here" below to register and pay applicable fee. DPLN members will receive a code from the board for free registration through the link below. Upon registration, those wishing to attend virtually can obtain the meeting link from the DPLN. Dinner and drinks will be provided to those attending in person.

If you have questions regarding the meeting, please reach out to Debbie Evans at (919) 809-4201 or via email at info@triangledentalconnection.org.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - Co-Hosted by Oklahoma, Susquehanna Valley, and Delaware Valley - VIRTUAL MEETING 5/1/2025 6:00 PM - 5/1/2025 7:30 PM

Wed, 05 Mar 2025 16:55:00 GMT

Please join us for the next meeting of the Oklahoma Society of Dental Professionals, Susquehanna Valley PA Dental Connection, and Dental Connection of The Delaware Valley DPLNs!

Date: Thursday, May 1, 2025

Time: 6:00 - 7:30 pm Eastern

Topic: Cybersecurity

Speaker: Sunset Technologies Representative

Meeting Sponsor: Sunset Technologies

Meeting Location: Virtual

Meeting Details: Pending

Zoom Meeting: Upon registration, a link will be provided by the DPLNs to join the meeting on 5/1/25.

If you have questions regarding the meeting, including how to register, please reach out to Brandi Williams at (405) 250-2255 or via email at osdp.information@gmail.com.

Approved for 1.5 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

AADOM Endorsed DPLN Meeting - Central Texas Dental Managers Association 5/2/2025 9:00 AM - 5/2/2025 12:00 Noon

Mon, 03 Mar 2025 21:28:14 GMT

Please join us for the next meeting of the Central Texas Dental Managers Association DPLN!

Date: Friday, May 2, 2025

Registration: 8:30 - 9:00 am

Meeting Time: 9:00 am - 12:00 pm Central

Topic: Clinical Records Prevent Criminal Records

Speaker: Roy Shelburne, DDS

Topic Details: Dr. Shelburne went to prison on August 20, 2008, and was released on May 14, 2010, and learned a series of lessons the hard way. There are ways to protect and defend a dental practice and to prevent what happened to him from happening to you. Know that if it's not in your clinical record, you didn't see it, you didn't say it, you didn't do it, it didn't need to be done, and it doesn't exist....from the legal perspective. To be prepared for any challenge, the whole dental team must be careful, concise, complete, and diligent, not just the doctor, because the whole team is potentially at risk. Learning and implementing this no-nonsense team approach to record keeping could mean the difference between success and failure in the event of an action or challenge to your practice and will result in maximum legitimate reimbursement.

This meeting is for office managers & doctors

Meeting Sponsors: TexPaid and Patterson Dental

Meeting Location:
Patterson Dental
106 E Old Settlers Blvd #150
Round Rock, TX 78664

Meeting Details: Free registration for DPLN members, and there is a $50 meeting fee for all other attendees. Breakfast tacos and coffee will be provided.

If you have questions regarding the meeting, please reach out to Jenn Randall at (512) 451-1222 or via email at centraltexasdentalmanagers@gmail.com.

Approved for 3 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

CE Webinar - How to Hear "Yes"...When Everyone's Saying No! 5/7/2025 1:00 PM - 5/7/2025 2:00 PM

Fri, 25 Apr 2025 11:15:29 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 5/7/25 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

With rising interest rates, inflation, bank failures, and economic concerns, how do you keep your team, your practice, your patients and your case acceptance on track for growth? GROW your practice in today’s market despite economic trends and concerns.

Discover the keys to THRIVE in today’s economy, including:

3 changes you need to make NOW in how your practice operates
WORDS you MUST eliminate from your patient communication vocabulary
New strategies for financial arrangements that fit today’s consumer mindset
What every team must do today to GROW in today’s economy
Addressing your patients’ biggest money concerns

Sponsored by: Total Patient Service Institute

Speaker: Steven J. Anderson, Founder - Total Patient Service Institute

Steven specializes in elevating dental practices through patient communication and service excellence. With 30+ years of experience, he has spoken at major dental meetings, led global seminars, worked with thousands of practices, and authored 100+ articles and five books. Named "Dental Businessman of the Year," Steven delivers engaging, informative experiences designed to boost dental practice productivity and success.

By registering for this event, you agree to receive email communications from AADOM related to this event and future offerings. Additionally, you consent to receive a one-time follow-up message from the event sponsor(s) and/or speaker(s). You may unsubscribe at any time.

AADOM Insurance Symposium - Navigating the Complexities of Dental Insurance Together 5/9/2025 - 5/10/2025

Thu, 16 Jan 2025 16:09:40 GMT

The AADOM Insurance Symposium is designed to equip dental office managers with the tools, knowledge, and strategies they need to streamline insurance processes and overcome common challenges in the industry. From state-of-the-industry insights to in-depth sessions, this exclusive 2 day event offers unparalleled opportunities to learn, connect, and grow.

The AADOM Insurance Symposium is limited to 140 attendees, ensuring a personalized and impactful experience.

What to Expect:

7.5 Continuing Education (CE) Credits.
Dynamic general sessions led by industry experts like Teresa Duncan, Colleen Huff, Estela Vargas, Laura Nelson, Chad Olson, and Rebekah Fieh.
Exclusive networking opportunities during lunch tours, vendor breaks, and a meet-and-greet mixer.
Learn more here: AADOM Insurance Symposium

Speakers
Learn from top industry experts:

Teresa Duncan – Insurance & Compliance
Estela Vargas – Documentation & Coding
Colleen Huff – Medicare Advantage Insights
Laura Nelson – Change Management

View full Speaker Bios & Course Descriptions.

Agenda

Day	Time	Session
Friday	7:30 AM - 4:30 PM	Industry insights, Medicare, Coding & Documentation, and Networking
Saturday	8:00 AM - 12:00 PM	Change Management

View the full Event Agenda.

Cancellation Policy
At AADOM, we understand that plans can change, and sometimes it’s necessary to cancel your attendance at our event. We have designed our cancellation policy to be fair and transparent. Please review the following cancellation fee structure here.

Review and Acknowledgment: You acknowledge and agree to this cancellation policy by registering for our event.

Questions? Contact us at (732) 842-9977 Option 1 or via email at info@dentalmanagers.com

AADOM Endorsed DPLN Meeting - Maine Dental Leadership Coalition 5/9/2025 8:30 AM - 5/9/2025 11:30 AM

Fri, 18 Apr 2025 18:49:02 GMT

Please join us for the next meeting of the Maine Dental Leadership Coalition DPLN!

Date: Friday, May 9, 2025

Time: 8:30 - 11:30 am Eastern

Topic: What's HIPAA got to do with it? HIPAA Compliancy and How it is Linked to Responsible Marketing

Speaker: Sarah Ruff Gibson, MBA, CDA, COA, CDIPC of SRG Training & Consulting

Topic Details:

Discuss HIPAA and its history
Review the dental team member’s role in maintaining HIPAA and identify HIPAA breaches
Discover how dental practices can protect HIPAA and themselves in the digital age
Learn how to market and promote yourself, your practice, and your team with these guidelines

Meeting Sponsor: SRG Training & Consulting

Meeting Location:
Endodontic Associates, P.A.
82 Coyle St
Portland, ME 04101

Meeting Details: Registration is free for 2025 DPLN members, and there is a $35 meeting fee for all other attendees. A light breakfast with coffee and beverages will be provided. Upon registration through the link below, an invoice for any applicable fee will be sent via email.

If you have questions about the meeting, please reach out to Kelly Druge at (207) 641-5265 or via email at contact@mainedentallc.org.

Approved for 3 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

QUICKcast - Leading Dental Teams Through Change 5/13/2025 3:30 PM - 5/13/2025 4:00 PM

Fri, 18 Apr 2025 13:11:09 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 5/13/25 at 3:30 pm Eastern

Leading Dental Teams Through Change

Change in dentistry is inevitable, but navigating it well is a skill. In this 30-minute QUICKcast, leadership expert Laura Nelson shares how dental practice leaders can guide their teams through today’s rapid shifts, including the rise of AI and automation. Drawing on lessons from past transitions like digital imaging and e-claims, this session emphasizes that successful adaptation isn’t about the tech—it’s about how you lead your people.

Course Learning Objectives:

Recognize resistance to change and address it with empathy
Understand the evolving role of AI in dental workflows
Apply proven strategies from past industry shifts
Communicate clearly and build team confidence
Create a practice culture where innovation thrives

Join us live and get inspired to lead your team through change—together. No registration needed! Just tune in on your favorite AADOM social channel.

QUICKcast begins at 3:30 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, AADOM Instagram Page, and AADOM YouTube Channel

Sponsored by: Pearl

Laura Nelson is a dynamic dental industry leader with over 20 years of experience. As founder of Front Office Rocks and Brush Up on AI, she empowers teams with practical training and innovative AI solutions. An author of three books, Laura specializes in leadership, communication, and team development. She is also the co-founder of Sober Life Rocks, promoting wellness and inclusivity at industry events. With a focus on efficiency, patient care, and forward-thinking leadership, Laura is a trusted voice driving positive change across dental practices nationwide.

AADOM Endorsed DPLN Meeting - Charlotte Metro Dental Connection 5/13/2025 5:30 PM - 5/13/2025 8:30 PM

Tue, 22 Apr 2025 20:34:18 GMT

Please join us for the next meeting of the Charlotte Metro Dental Connection DPLN!

Date: Tuesday, May 13, 2025

Time: 5:30 - 8:30 pm Eastern

Topic: How Employee Benefits Shape Workplace Culture and How to Instill Psychological Safety to Lead High-Performing Teams

Speakers: Jake Kimsey and Jonathan Bonanno, Ph.D. (C), MS

Topic Details: We’re thrilled to invite you to our Q2 Charlotte Metro Dental Connection Meeting - a night created for dental leaders like you to grow, connect, and walk away with ideas that can make a real impact in your practice.

This quarter’s theme is Elevate Your Dental Practice.

We’re bringing in two dynamic speakers who will help us explore how to lead high-performing teams, build a stronger workplace culture, and create a space where your team can thrive.

Whether you’re focused on leadership, retention, communication, or simply want to connect with other dental admin professionals in the area—this is a meeting you won’t want to miss.

Meeting Sponsors: CareCredit and Your Benefits Pro

Meeting Location:
Patterson Dental
8848 Red Oak Blvd
Suite F
Charlotte, NC 28217

Meeting Details: Registration is free for DPLN members. There is a $35 meeting fee for AADOM non-DPLN members and $50 meeting fee for all other attendees. Applicable fee is payable at the event. Food and beverage will be provided.

If you have questions regarding the meeting, please reach out to Ashley Cooper at (919) 757-2668 or via email at charlottemetrodpln@gmail.com.

Approved for 3 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - Contra Costa Dental Connection 5/13/2025 5:30 PM - 5/13/2025 7:30 PM

Tue, 11 Feb 2025 21:40:10 GMT

Please join us for the next meeting of the Contra Costa Dental Connection DPLN!

Date: Tuesday, May 13, 2025

Time: 5:30 - 7:30 pm Pacific

Topic: Mastering the Art of the Perfect Claim

Speaker: Ashley Bond

Topic Details: Ashley will be presenting to our DPLN how to master the art of a perfect claim and to ensure your dental insurance pays you every time.

Meeting Sponsor: N/A

Location:
Ali Alijanian, DDS: Oral & Maxillofacial Surgery & Dental Implants
Partnership Study Club Conference Center
1150 Civic Drive
Suite 101
Walnut Creek, CA 94596

Meeting Details: Registration is free for all Contra Costa Dental Connection DPLN members and there is a $50 meeting fee for all other attendees. Please email the DPLN at ccdentalconnection@gmail.com for payment of applicable fee. Dinner and beverages will be provided.

If you have questions regarding the meeting, including registration, please reach out to Paula Kopf at (925) 934-7888 or via email at ccdentalconnection@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - Behind the Smile Southern Minnesota 5/14/2025 1:30 PM - 5/14/2025 4:00 PM

Thu, 08 May 2025 19:34:40 GMT

Please join us for the next meeting of the Behind the Smile Southern Minnesota DPLN!

Date: Wednesday, May 14, 2025

Time: 1:30 - 4:00 pm Central

Topic: A Look at Ergonomics

Speaker: Scott Belz

Topic Details: We're going to take a look at ergonomics! Most of us are not getting any younger, so addressing the way we physically do our jobs can help keep us safe and comfortable for years to come!

Location:
Mankato Area Foundation Shared Spaces
212 E Walnut St
Suite 1
Mankato, MN 56001

Meeting Details: Free registration for DPLN members. There is a $35 meeting fee for AADOM non-DPLN members and a $50 meeting fee for all other attendees. Applicable fee due at the event. Light snacks and beverages will be provided.

Meeting Sponsors: Dyste Williams and A-dec

If you have questions regarding the meeting or to register, please reach out to Sara Rundle at (507) 386-0288 or via email at behindthesmilemn@gmail.com.

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

AADOM Endorsed DPLN Meeting - Professional Dental Administrators of SNJ - VIRTUAL MEETING 5/14/2025 6:00 PM - 5/14/2025 8:00 PM

Thu, 08 May 2025 15:32:50 GMT

Please join us for the next meeting of the Professional Dental Administrators of SNJ DPLN!

Date: Wednesday, May 14, 2025

Time: 6:00 - 8:00 pm Eastern

Topic: How to Increase Patient Collections

Speaker: Brian White

Topic Details: Learn how to improve your collection rate from patients.

Learning Objectives:

Changes to your monthly statement to increase the response rate
How to negotiate payment plans
How to choose a collections agency
How to get better results from your collections agency

Meeting Sponsor: TSI

Meeting Location: Virtual

Meeting Details: Free registration for all attendees.

Virtual Meeting: Upon registration below, a link will be provided by the Professional Dental Administrators of SNJ DPLN to join the meeting on 5/14/25.

If you have questions regarding the meeting, please reach out to Angela Cocco at (609) 471-4744 or via email at snjdentalpro@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - Twin Cities Dental Executives Connect 5/15/2025 5:30 PM - 5/15/2025 8:00 PM

Mon, 14 Apr 2025 13:52:29 GMT

Please join us for the next meeting of the Twin Cities Dental Executives Connect DPLN!

Date: Thursday, May 15, 2025

Time: 5:30 - 8:00 pm Central

Topic: Maximizing Hygiene Profitability

Speaker: Shannon Snell

Topic Details: Learn how to prepare your office to welcome high performers, fair and competitive hygiene compensation, profitability markers, hygiene kpi’s, productive scheduling practices, and more.

Meeting Location:
10 West End
1601 Utica Ave S
St. Louis Park, MN 55416

Meeting Details: Free registration for DPLN members, and there is a $50 meeting fee for all other attendees. Applicable fee due prior to the event. Dinner and drinks provided, gluten-free and vegetarian options available.

Meeting Sponsor: N/A

If you have questions regarding the meeting, please reach out to Aimee Menne at (763) 291-3970 or via email at tcdentalexecutives@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - St. Louis Dental Connection 5/16/2025 8:30 AM - 5/16/2025 1:00 PM

Mon, 10 Mar 2025 13:44:09 GMT

Please join us for the next meeting of the St. Louis Dental Connection DPLN!

Date: Friday, May 16, 2025

Time: 8:30 am - 1:00 pm Central

Topic: 6 Questions to Inspire Your Patients to Say YES!!!

Speaker: Debra Engelhardt-Nash

Topic Details: At the heart of a great dental practice is exceptional clinical skills and the ability to deliver outstanding care. But 85% of time spent with patients is communicating with them and 15% is spent in clinical application. At this event, you will discover the importance of asking the right questions at:

The First Phone Call
At the Chair
In Recare
During Consultations and Treatment Presentations
Presenting Financial Protocols
Overcoming Objections with Ease and Empathy

Meeting Sponsors: CareCredit, Thousand CPA, Otto Orthodontics, Midwest Oral Surgery, Wisdom, Woods and Tech, Progressive Solutions, Ultradent, St. Louis County Periodontics, Panacea Financial, Synchrony HR, Smile Advantage, and Crest-Oral B

Meeting Location:
Clayton Plaza Hotel
7750 Carondelet Ave.
Clayton, MO 63105

Meeting Details: There is a $99 registration fee for DPLN members and a $129 registration fee for non-DPLN members. Applicable fee is due at registration and payable through the link below. Bulk registrations will be processed via one transaction by emailing names, unique email addresses, and phone numbers to info@stldentalconnection.com. Hot breakfast and a mimosa bar with chocolate fountain will be provided.

If you have questions regarding the meeting, please reach out to Erin Silva at (314) 757-2085 or via email at info@stldentalconnection.com.

Approved for 4 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - Peak to Peak Study Club 5/19/2025 5:30 PM - 5/19/2025 8:00 PM

Mon, 28 Apr 2025 11:59:44 GMT

Please join us for the next meeting of the Peak to Peak Study Club DPLN!

Date: Monday, May 19, 2025

Dinner and Socializing: 5:30 - 6:00 pm Mountain

Meeting Time: 6:00 - 8:00 pm Mountain

Topic: Boosting Case Acceptance & Patient Engagement

Speaker: Sherry Brattebo

Topic Details: Learn how to effectively communicate with patients using appropriate language and education to help them make informed treatment decisions. We’ll also explore strategies for encouraging treatment acceptance and improving scheduling outcomes.

Meeting Sponsor: Patterson Dental

Meeting Location:
Patterson Dental
6840 S. Quentin St.
#120
Centennial, CO 80112

Meeting Details: Free registration for DPLN members who are current on dues. There is a $40 meeting fee for all other attendees. Applicable fee due at the event and is payable by cash, check, or credit card payment via Square. Food and beverage will be provided.

If you have questions regarding the meeting, including how to register, please reach out to Nicole Hartshorn at (720) 338-9778 or via email at peak2peakstudyclub@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM designations)

CE Webinar - From Evidence to Action: The Power to Improving Oral Health 5/21/2025 1:00 PM - 5/21/2025 2:00 PM

Fri, 25 Apr 2025 14:40:06 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 5/21/25 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Understanding our patients' perspectives can often feel like deciphering a mystery. Their decision-making processes regarding oral care products and treatments are influenced by various factors; including personal beliefs, experiences, and the information they receive. By identifying the key drivers behind their choices, office managers can enhance their effectiveness in providing person-centered care. By implementing a deeper understanding of our patients, effective communication strategies, and evidence-based recommendations, dental professionals can significantly improve the quality of care provided. This approach not only enhances patient outcomes but also strengthens the relationships we build with our patients, fostering loyalty and trust. As champions of prevention, we have the power to make a meaningful impact on our patients' oral health journey.

Course Learning Objectives:

Understand the various factors influencing patients' decision-making processes regarding oral care products and treatments, including personal beliefs, past experiences, and the information they receive.
Identify and articulate the key drivers behind patients' choices in oral care, enabling dental professionals to tailor their approaches to meet individual patient needs.
Implement effective communication strategies that facilitate open dialogue with patients, ensuring their concerns and preferences are understood and addressed. Recognize the importance of building strong, trusting relationships with patients and explore strategies for fostering loyalty and trust in the dental care setting.
Support evidence-based recommendations in clinical practice to enhance the effectiveness of care provided to patients, thereby improving oral health outcomes. Embrace the role of dental professionals as champions of prevention, understanding how proactive measures can significantly impact patients' oral health journeys and overall well-being.
Assess how a deeper understanding of patient perspectives and effective communication influences patient satisfaction, adherence to treatment plans, and overall health outcomes.

Sponsored by: Procter and Gamble/Crest + Oral-B

Dental Care Site

ProShop

Instagram

Speaker: Beth Jordan, RDH, MS

Beth Jordan, RDH, MS is a graduate of Westbrook College, University of New England, Dental Hygiene where she worked as adjunct clinical faculty for nearly 10 years and now serves on the college’s advisory committee. She worked in private clinical practice until 2001 when she joined the Procter & Gamble Company (Crest Oral-B). Jordan is a member, and Fellow, of ADHA and has served as a state delegate. In 2011, she was recognized in Maine as “RDH of the Year” honored as a “catalyst for professional development.” She has contributed 2 chapters in 2 editions of the Darby Walsh dental hygiene textbook and has lectured to audiences of practicing dental professionals, students, and faculty. She has held several positions for the company and currently is a member of the Global Professional & Scientific Relations team where she serves as a liaison responsible for communications with professional and industry associations, educational institutions, and the dental professional community. She is responsible for maintaining external relationships with professional organizations, key opinion leaders, trade associations, and dental professionals; procuring speakers for continuing-education programs; organizing philanthropic activities; and developing and managing advisory boards. She contributes to scientific dissemination, prevention education and passionately serves P&Gs commitment to oral health and prevention.

ASCA CE Webinar - The Optimism Advantage: Turning Challenges into Achievements 5/22/2025 1:00 PM - 5/22/2025 2:00 PM

Mon, 28 Apr 2025 13:09:10 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 5/22/25 at 1:00 pm Eastern

This webinar is free for AADOM Members and there is a $20 registration fee for Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Join Dr. Martin Mendelson for a transformative 60-minute webinar designed to empower dental professionals and leaders with the mindset and strategies needed to thrive. With his signature blend of motivational insight and practical advice, Dr. Mendelson will guide you to embrace your journey with clarity and purpose.

Whether you want to strengthen your leadership, improve your goal setting, or navigate everyday challenges with confidence—this session is for you.

Course Learning Objectives:

Harness the power of optimism to fuel meaningful goals
Turn challenges into opportunities through resilience
Set and achieve goals with clarity and intention
Celebrate wins to drive future success

Sponsored by: AADOM

Speaker: Dr. Martin Mendelson

Dr. Martin Mendelson, Founder of Metamorphosis Coaching and former Resident Faculty at Spear Education, has nearly 20 years of experience and certifications in Executive Coaching, Team Coaching/Facilitation, Emotional Intelligence, and Happiness Studies. Dr. Mendelson has empowered leaders and teams across North America to excel and thrive. As a captivating speaker, astute coach, and masterful team facilitator, he unleashes the power of his innovative T.E.A.M. approach, guiding clients to shed the burdens of traditional leadership and embrace cohesion for unparalleled business growth and personal fulfillment.

AADOM New Member Orientation 5/22/2025 2:00 PM - 5/22/2025 2:45 PM

Mon, 25 Nov 2024 16:54:25 GMT

Join AADOM’s Exclusive AADOM New Member Orientation! (Virtual Session)

Welcome to the American Association of Dental Office Management (AADOM)! As a new member, we're excited to invite you to our special orientation session tailored just for you.

During this session, you'll discover:

Review of membership benefits
How to maximize your membership benefits
A platform to ask questions and connect with fellow new members
Tips for navigating our learning management system effectively

Don't miss out on this opportunity to kickstart your journey with us! Register now to secure your spot.

Duration: 30-45minutes
Platform: Zoom

If you have questions about this event, please reach out to us at (732) 842-9977 or via email at info@dentalmanagers.com.

CE Webinar - Weathering the Storm: Pay During Practice Closures 5/28/2025 1:00 PM - 5/28/2025 2:00 PM

Mon, 10 Mar 2025 18:02:35 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 5/28/25 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

As an office manager, you’re the go-to person when unexpected challenges arise—including severe weather that forces your practice to close. Making the right call and handling the aftermath requires quick thinking, clear communication, and a solid understanding of pay policies and workplace expectations. In this webinar, we’ll walk through how to effectively manage office closures, address employee concerns about pay and time off, and navigate tricky remote work requests. You will learn what an ideal inclement weather handbook policy should include and connect that with other benefit options for inclement weather, such as PTO, sick leave, and unemployment. By the end, you'll feel confident in your ability to keep your team informed, compliant, and prepared when the forecast takes a turn for the worse.

Course Learning Objectives:

Understand how to handle employee pay during closures, including wage and hour laws for exempt and non-exempt employees
Gain insight into benefit options during weather events, including PTO, sick leave, and unemployment claims
Learn how to navigate remote work requests, ensuring fairness and compliance when determining whether employees can work from home during a closure

Sponsored by: CEDR HR Solutions

Speaker: Grace Godlasky, CEDR Solution Center Manager

Grace is CEDR’s Solution Center Manager and has been helping CEDR members resolve their employee issues for almost ten years. Before managing the Solution Center, she served as a Solution Center Advisor and Compliance Officer. Her favorite areas of human resources are sick leave laws, leave administration, and conflict resolution. Grace graduated cum laude from Georgia State University's School of Law. She currently lives in Yardley, PA with her husband and three children.

QUICKcast - The 3-Step System to Skyrocket Your PPO Revenue 5/29/2025 3:30 PM - 5/29/2025 4:00 PM

Fri, 02 May 2025 16:05:46 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 5/29/25 at 3:30 pm Eastern

The 3-Step System to Skyrocket Your PPO Revenue

Struggling to maximize revenue from PPOs? You're not alone—and you're probably leaving money on the table. In this power-packed webinar, Phylip Curtis from Unitas PPO Solutions will reveal the three most overlooked levers to increase PPO profitability. Learn how to secure higher reimbursements with smarter fee negotiation, avoid costly coding errors and denials, and collect what you’re truly owed. Whether you're a solo practice or managing a multi-location DSO, this session will give you a proven roadmap to boost PPO revenue without adding new patients or working more hours. Don’t miss it, your bottom line depends on it.

Course Learning Objectives:

Step #1: Why most dentists are negotiating wrong - and how to fix it
Step #2: The coding mistake that silently kills thousands in reimbursements
Step #3: How to collect 99% of what you produce (without chasing insurance)

QUICKcast begins at 3:30 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, AADOM Instagram Page, and AADOM YouTube Channel

Sponsored by: Unitas PPO Solutions & eAssist

Phylip Curtis is the Director of Sales & Marketing for Unitas Dental. Over the past 11 years, Phylip has implemented and managed the Business Development, Sales, Marketing, and IT Departments for Unitas. Phylip has presented to thousands of dentists nationwide. Phylip has a Bachelor's Degree from Brigham Young University Idaho in Business Management and an Associate's Degree in Graphic Design. He resides in Queen Creek, Arizona, with his wife and four children. He enjoys spending time with his family and pursuing his hobbies in art, music, and entrepreneurship.

AADOM Endorsed DPLN Meeting - Co-Hosted by Delaware Valley, Susquehanna Valley, BAM, and SNJ - HYBRID MEETING 5/29/2025 6:00 PM - 5/29/2025 8:00 PM

Fri, 18 Apr 2025 19:28:42 GMT

Please join us for the next meeting of the Dental Connection of the Delaware Valley, Susquehanna Valley PA Dental Connection, Dental Education Leadership League of Baltimore/Annapolis, MD, and Professional Dental Administrators of SNJ DPLNs!

Date: Thursday, May 29, 2025

Time: 6:00 - 8:00 pm Eastern

Topic: Watch Your Mouth

Speaker: Briean Clark

Topic Details:

Learn a language that every patient can understand
Build strong communication team to patient
How to build value to what you are doing for your patients
Avoid responsibility in failed dentistry Handle objections with ease Discover how doctors really should handle money questions in the Op How to create urgency to schedule treatment

Meeting Sponsor: N/A

Meeting Location:
Kleer and Membersy
676 East Swedesford Road
Suite 350A
Wayne, PA 19087

Meeting Details: Registration is free for members of the three co-hosting DPLNs and there is a $30 meeting fee for all other attendees. Any applicable fee is due prior to the event. Chicken, pizza, salad, dessert, and drinks will be provided to in-person attendees.

Virtual Attendees: Upon registration below, a link will be provided by the DPLNS to join the meeting on 5/29/2025.

If you have questions regarding the meeting, please reach out to Melissa Cortes at (609) 325-1303 or via email at delvaldentalconnection@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - San Diego Dental Connection 5/29/2025 6:00 PM - 5/29/2025 8:00 PM

Tue, 16 Sep 2025 18:24:50 GMT

Please join us for the next meeting of the San Diego Dental Connection DPLN!

Date: Thursday, May 29, 2025

Meeting Time: 6:05 - 8:05 pm Pacific

Topic: Method Procurement - Saving $ on Supplies

Speakers: Brian From Method- via Zoom

Topic Details: Method - a company that can save $ on supplies by using their software to search for the best pricing between your suppliers- Can save $ on supplies with one stop shopping- one place to check pricing through all your suppliers at once.

Meeting Sponsor: Dr. Barajas, Patterson Dental, & CareCredit

Meeting Location:

Dr Zeidan's Office

8950 Villa La Jolla Drive Ste A128
La Jolla, California 92037

Meeting Details: DPLN members attend for free. Light dinner and beverages will be served.

If you have questions regarding the meeting, please reach out to Tammy Johnson at (619) 991-9554 or via email at sandiegodentalconnection@gmail.com

Approved for 2 CEU towards AADOM designations