American Association of Dental Office Management Events Newswire

Dental Insurance Design and Management - An AADOM Approved Curriculum 1/1/2025 - 12/31/2025

Wed, 01 Jan 2025 09:50:01 GMT

Approved for 8 CE towards AADOM Designations

There's More to Insurance Than Codes!

Managing a well-executed insurance system is not easy. It takes time and knowledge. This course provides up-to-date education you can explore at your own pace to prepare you and your practice for success.

Plan design variations and how to discuss them with patients
Secondary insurance and coordination of benefits
Claim terminology and the current claim form
Documentation guidelines including worksheets
EOBs, EOPs, and how to read them
Reimbursement tips for periodontal and crown procedures
Non-covered services and self-funded plans
Conversation skills to discuss in and out-of-network benefits
Say this, not that when discussing insurance coverage
Recommended reports to manage your claims process
Appeals processes with the sample messages for your patients
Plus more in 20+modules!

After completion of the full curriculum and successfully passing an assessment, you will be provided with a Certificate of Completion and 8 AADOM approved CE. Please forward this certificate to info@dentalmanagers.com to have the 8 CE recorded in your profile. Plus you will receive the Insurance Coordinator Field Guide e-book, Teresa's comprehensive insurance documentation guidelines and interview questions to hire the best insurance coordinator!

Course presented by Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training, and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, the National Speakers Association, and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

AADOM Endorsed DPLN Meeting - Co-hosted by Triangle Dental Connection & Charlotte Metro Dental Connection 10/2/2025 5:30 PM - 10/2/2025 8:30 PM

Tue, 23 Sep 2025 15:44:26 GMT

Please join us for the next meeting of the Triangle Dental Connection & Charlotte Metro Dental Connection

Date: Thursday, October 2, 2025

Time: 5:30 - 8:30 pm Eastern

Topic: "Triangle Talks"

Speaker: 6 experts will be speaking

Topic Details:

Six Engaging Topics
10 minutes to Learn
10 minutes to Ask
Make the most out of these 20-minute info-loaded sessions!!

Meeting Sponsors: N/A

Meeting Location:
Prestonwood Country Club
300 Prestonwood Parkway
Cary, NC 27513

Meeting Details: Free registration is available for DPLN members, and there is a $50 meeting fee for non-DPLN members. Click “Register Here” below to register and pay the applicable fee, or you can email us at info@triangledentaconnection.org or send a DM on our Instagram or Facebook pages. Yummy food and cake will be provided as we celebrate Triangle’s DPLN of the Year victory!

If you have questions regarding the meeting, please reach out to Debbie Evans at (919) 809-4201 or via email at info@triangledentalconnection.org.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - Maine Dental Leadership Coalition- HYBRID 10/3/2025 8:00 AM - 10/3/2025 11:00 AM

Thu, 25 Sep 2025 20:05:06 GMT

Please join us for the next HYBRID meeting of the Maine Dental Leadership Coalition DPLN!

Date: Friday, October 3, 2025

Time: 8:00am - 11:00am Eastern

Topic: Coding for the Clinical Team

Speaker: Colleen Huff, FAADOM

Topic Details: In our digital age the clinical team is often responsible for entering the dental work completed in the operatories. Many Assistants and Hygienists are not given updated training in this area. This course will prepare you and your clinical team on proper dental coding for the work they have done. Don’t let fraud happen to you! This seminar is ideal for dentists, hygienists and dental assistants.

This seminar will teach you and your clinical team:

How the codes are broken down in the code book
Where to find the correct code for the work that was done
Nuances to the codes - it’s the little things that make a difference
Periodontal codes and rules that need to be followed
What documentation is necessary for insurance payment

Meeting Sponsor: Carecredit & MaxAssist

Meeting Location:
York Community College
112 College Dr
Wells, ME 04090

Meeting Details: The fee for attending is $35 for DPLN members and $75 for non-members, payable prior to event. Please register using the link below. Breakfast, tea, and coffee will be provided.

If you have questions about the meeting please reach out to Karen Bravo at (508) 843-2265 or via email at contact@mainedentallc.org.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

QUICKcast - Unlocking Efficiency with Digital Patient Forms 10/7/2025 3:30 PM - 10/7/2025 4:00 PM

Fri, 19 Sep 2025 18:40:45 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 10/7/25 at 3:30 pm Eastern

Unlocking Efficiency with Digital Patient Forms

Patient intake forms can sometimes feel like just another hurdle in your busy day. But when they’re set up smartly, they become your hidden hero for running a smoother, more efficient practice.

In this AADOM QUICKcast, we’ll take a practical look at how to make digital patient forms work better for you—from intake to treatment planning and everything in between. You’ll get real tips you can take back to your practice.

Whether you’re looking to reduce errors, reduce no-shows, or just cut down on repetitive tasks, this session will show you how to make your workflow a lot less work—and a whole lot more flow, with data going exactly where it needs to be, automatically.

Course Learning Objectives:

Apply strategies to reduce manual data entry and streamline patient check-in
Explore ways to enhance team coordination and communication through effective use of smart forms
Implement tips to create a smoother, less stressful form experience for patients and staff

QUICKcast begins at 3:30 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, AADOM Instagram Page, and AADOM YouTube Channel

Sponsored by: Henry Schein One

Alma Boston, Solutions Consultant for Henry Schein One
With over 35 years of experience in the dental industry, Alma brings a deep understanding of both private practice, professional training and education. She is passionate about helping dental teams find the best solutions tailored to the unique needs of their practice. Alma also enjoys building strong, lasting relationships by sharing her knowledge and experience, always with the goal of contributing to your success—because the success of your practice is truly her success.

CE Webinar - Have The Best Q4 EVER! 10/8/2025 1:00 PM - 10/8/2025 2:00 PM

Wed, 10 Sep 2025 18:51:26 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 10/8/25 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

October, November, and December can be 3 of the most challenging months of the year with holidays, benefits expiring, insurance changes, closing the year, etc.

Discover the secrets to make the last three months of the year, the best 3 months of the year with “The 4th Quarter Checklist”.

Discover hidden year-end production opportunities and learn exactly how to schedule them before they disappear.

Course Learning Objectives:

Implement proven strategies to boost practice production immediately
Identify and avoid common mistakes when addressing patients’ remaining benefits
Recognize and utilize the most overlooked procedure in dentistry to drive year-end growth
Apply communication skills to avoid harmful phrases during the holiday season
Prioritize and engage with a key patient group requiring special year-end attention

Sponsored by: Total Patient Service Institute

Speaker: Steven J. Anderson, Founder - Total Patient Service Institute

Steven J. Anderson, founder of the Total Patient Service Institute, is a leading authority on patient service and communication in dentistry. For over 30 years, he has spoken worldwide, trained thousands of practices, authored five books, and created dozens of learning programs. Co-founder of Crown Council and Smiles for Life (raising $52M+ for children’s charities), Steven was named “Dental Businessman of the Year.” Engage your team with his proven, practice-growing strategies today!

By registering for this event, you agree to receive email communications from AADOM related to this event and future offerings. Additionally, you consent to receive a one-time follow-up message from the event sponsor(s) and/or speaker(s). You may unsubscribe at any time.

QUICKcast - Office Manager Secrets to Making Smart Software Decisions 10/9/2025 3:30 PM - 10/9/2025 4:00 PM

Fri, 19 Sep 2025 13:41:10 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 10/9/25 at 3:30 pm Eastern

Office Manager Secrets to Making Smart Software Decisions

Tired of juggling systems that don't play nice with your team or your sanity? If the word "technology" triggers a migraine and you'd rather unclog the office toilet than choose new software, you won't want to miss this presentation.

Lorie and Savanah will show you how to pick software that actually solves problems, avoid the “shiny object” trap, and build a tech stack that works for YOUR practice. (Not sure what a “tech stack” even is? Think of it as the collection of software tools your practice uses every day, like your practice management system, imaging software, and patient communication platform, and how well - or poorly - they work together.)

You’ll get tips on how to involve your team, prioritize the right tools, and make sure everything integrates smoothly. Spend less time troubleshooting and more time doing what you do best: leading your team and caring for patients.

Course Learning Objectives:

Learn how to ask the right questions, so you don’t end up with a flashy piece of software that no one is willing to actually use.
Identify classic pitfalls practices fall into when choosing tech.
Discover how to evaluate software based on fit, integration, and ROI (not just cool demos or price tags).
Understand what a “tech stack” really is and figure out if your tools are actually playing nice together.
Build a layered, integrated tech ecosystem that makes your team’s life easier and your patients happier.

QUICKcast begins at 3:30 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, AADOM Instagram Page, and AADOM YouTube Channel

Sponsored by: MaxAssist

Lorie Streeter, CTC, FAADOM, VP of U.S. Expansion for MaxAssist
With nearly three decades in the dental industry, Lorie blends deep field experience with a passion for growth and connection. As a former dental office manager and past Vice President of The American Association of Dental Office Management (AADOM), she understands firsthand the challenges and opportunities practices face. Her focus at MaxAssist is to expand impact through relationship-driven strategy, smart technology, and a heart for office managers.

Savanah Carlson, DAADOM, Director of U.S. Partners and Learning Programs for MaxAssist
Savanah is dedicated to helping dental leaders grow through operational clarity, smart systems, and a strong commitment to community. As a former Director at the American Association of Dental Office Management (AADOM) with 15 years in dental practice management, she now brings that passion to MaxAssist by building strong affiliate partnerships and scalable education to help everyone - from partners to practices - thrive.

AADOM Endorsed DPLN Meeting - Sconnie Dental Collective 10/9/2025 5:30 PM - 10/9/2025 7:30 PM

Mon, 07 Jul 2025 20:18:30 GMT

Please join us for the next meeting of the Sconnie Dental Collective

Date: Thursday, October 9, 2025

Time: 5:30 - 7:30 pm Central

Topic: Pearls & Pitfalls

Speaker: Group/Roundtable

Topic Details:

Pearls- Celebrate your wins & hear what's working
Pifalls- Tackle challenges together
Candid Conversations
Professional & Personal Growth

Meeting Sponsors: Third Coast IT & Nu-Art

Meeting Location:
Nu-Art
160 Bishops Way
Brookfield, WI 53005

Meeting Details: Free registration for all attendees, courtesy of our generous sponsors. Food will be provided.

If you have questions regarding the meeting, please reach out to Jill Shue at (262) 206-4134 or via email at sconniedentalcollective@gmail.com. Space is limited, must RSVP by 10/4/2025 to sconniedentalcollective@gmail.com.

REGISTER HERE

AADOM Endorsed DPLN VIRTUAL Meeting - Co-Hosted by the Delaware Valley, Susquehanna Valley PA, and Baltimore/Annapolis MD DPLNs 10/9/2025 7:00 PM - 10/9/2025 9:00 PM

Tue, 16 Sep 2025 16:15:49 GMT

Please join us for the next VIRTUAL meeting of the Dental Connection of the Delaware Valley, Susquehanna Valley PA Dental Connection, and Dental Education Leadership League of Baltimore/Annapolis, MD DPLNs!

Date: Thursday, October 9, 2025

Time: 7:00 - 9:00 pm Eastern

Topic: Mastermind regarding all dental topics with multiple breakout rooms

Moderator: DPLN Board Members

Topic Details: Join us for this virutal mastermind on many topics such as: hiring, front office, and clinical staff. All Dental professionals are welcome to attend.

Meeting Sponsor: N/A

Meeting Details: Registration is free for all! Please make sure to register using link below.

If you have questions regarding the meeting, please reach out to Daniel Schriftman at (215) 370-5537 or via email at delvaldentalconnection@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

AADOM Endorsed DPLN Meeting - San Diego Dental Connection 10/9/2025 6:00 PM - 10/9/2025 8:00 PM

Thu, 27 Feb 2025 18:43:25 GMT

Please join us for the next meeting of the San Diego Dental Connection DPLN!

Date: Thursday, October 9, 2025

Meeting Time: 6:00 - 8:00 pm Pacific

Topic: From Chaos to Clarity

Speaker: Rebecca Herring

Topic Details: Imagine your front desk running smoothly and free from overwhelm, and your practice growing without adding more overhead. Rebecca shares how she implemented virtual assistants in her own practice—what worked, what didn’t, and how you can create the same stability and growth in yours

Meeting Sponsor: Patterson Dental, CareCredit, Dr. Eric Barajas, & USD Hahn School of Nursing,

Meeting Location:
University of San Diego - Hahn School of Nursing and Health Science
5998 Alcala Park Way

San Diego, CA 92121

Meeting Details: DPLN members attend for free. A $10 meeting fee applies to non-members, payable at the event. Please RSVP using the registration link below. Light dinner and beverages will be served.

If you have questions regarding the meeting, please reach out to Tammy Johnson at (619) 991-9554 or via email at sandiegodentalconnection@gmail.com

Approved for 2 CEU towards AADOM designations

REGISTER HERE

CE Webinar - AI-Era Marketing Strategies for Office Managers 10/15/2025 1:00 PM - 10/15/2025 2:00 PM

Fri, 26 Sep 2025 13:06:52 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 10/15/25 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Your role as an office manager is at the center of keeping the schedule full, managing patient flow, and driving practice growth. But the marketing tactics that once supported those efforts—websites, SEO, even traditional ad campaigns—are quickly losing their impact in the AI era. Patients are now making decisions about their dental care before they ever pick up the phone, and if your practice isn’t positioned correctly, you may never even get the chance to compete.

This session will give you the practical knowledge and tools you need to spot outdated strategies, adapt to the new patient journey, and keep your practice ahead of the curve.

What You’ll Learn:

The End of Traditional Funnels - Patients are no longer moving neatly from awareness → consideration → booking. In an AI-driven world, many are choosing their dentist before they ever call your office. You’ll learn how to adapt to this new decision-making process.
The Zero-Click Reality - More and more, patients are getting answers directly from AI search results—never clicking through to your website. We’ll explore how to ensure your practice still shows up where it counts.
Beyond Google: The Post-Search Era - From AI assistants to voice search to social platforms, patients are being guided by new technologies. Discover how to make sure your practice becomes the default recommendation across these emerging systems.
The Authority Monopoly Method - It’s no longer enough to “rank for keywords.” You’ll learn how to help your practice control the broader digital narrative, so AI platforms and local search consistently highlight your office as the trusted choice.
Understanding Today’s Patient Psychology - Today’s patients are more tech-reliant, impatient, and skeptical than ever before. We’ll break down how their behavior has changed—and what your front office can do to match these new expectations.

Why Attend?

This isn’t about adding one more marketing tactic to your already full plate. It’s about giving you, the office manager, the insights and tools to:

Keep schedules full in an AI-driven marketplace
Identify wasted marketing spend on outdated methods
Position your practice to capture patients before competitors even know they’re looking
The practices that embrace this shift will dominate their markets over the next decade. The ones that don’t will face rising costs, shrinking returns, and increasing frustration.

Warning: This session will challenge some of the “tried and true” marketing methods you may be used to. If you’re committed to yesterday’s strategies, be prepared to rethink your approach.

The marketing playbook has changed—learn how to keep your schedule full in the AI era of zero-click searches.

Course Learning Objectives:

Identify outdated dental marketing tactics that reduce ROI and hinder patient acquisition.
Explain how AI-driven search is reshaping the way patients find and choose dental providers.
Describe the “zero-click” patient journey and outline strategies to capture patients who never visit the practice website.
Discover how to apply methods to improve visibility across AI assistants, voice search, and social recommendations.
Analyze shifts in patient psychology and decision-making to enhance front office communication and scheduling.
Develop a step-by-step action plan to future-proof the practice’s marketing strategy.

Sponsored by: RAMP Results

Speaker: Patrick McDonald, Head of Strategic Growth at RAMP Results

Patrick McDonald is a seasoned marketing strategist and former broadcast executive who now helps dental practices grow through clear, effective digital advertising. After leading one of the nation’s top-performing sales teams in local TV, Patrick transitioned into the digital world, where he now works with dentists across the country to simplify marketing, generate better leads, and increase case value.
He’s known for making complex marketing concepts easy to understand — no fluff, no jargon, just results. Patrick currently serves as a Practice Growth Advisor with RAMP, a dental marketing agency focused on helping practices grow smarter, not just louder.
When he’s not building lead funnels or analyzing campaigns, Patrick is a proud husband, father of five, seasoned baseball coach, and a former U.S. Marine. He brings the same focus, energy, and real-talk approach to every presentation — always with one goal in mind: helping motivated dental practices grow.

AADOM Endorsed DPLN Meeting - Central Texas Dental Managers Association 10/17/2025 9:00 AM - 10/17/2025 1:00 PM

Mon, 18 Aug 2025 13:00:32 GMT

Please join us for the next meeting of the Central Texas Dental Managers Association DPLN!

Date: Friday, October 17, 2025

Meeting Time: 9:00am to 1:00pm Central Time

Topic: Roundtable Discussion- OSHA/HIPAA, HR, MANAGEMENT!

Moderator: DPLN Members

Topic Details: Join us for a dynamic round table discussion on dental office management. Industry experts will share insights on streamlining operations, improving patient experience, and maximizing team efficiency. This interactive session encourages questions, collaboration, and real-world problem-solving. Ideal for practice owners, managers, and dental professionals looking to elevate their practice.

Meeting Sponsors: TBD

Meeting Location:

7800 Building
7800 N Mopac #115,
Austin, Texas 78759

Meeting Details: No fee for meeting, but you must register using link below to attend. A light lunch will be provided.

If you have questions regarding the meeting, please reach out to Jenn Randall at (512) 587-9190 or via email at centraltexasdentalmanagers@gmail.com.

Approved for 4 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

REGISTER HERE

CE Webinar - Patient Trust in 2025: Tools, Trends, and Tactics 10/22/2025 1:00 PM - 10/22/2025 2:00 PM

Mon, 13 Oct 2025 13:22:05 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 10/22/25 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Want more loyal patients and better outcomes? In this webinar, Catrena Choong of Patterson Dental reveals how building patient trust can directly impact your practice’s success. You’ll learn what today’s patients expect, how trust influences their decisions, and practical ways to strengthen it at every touchpoint. Walk away with proven strategies to boost retention, increase treatment acceptance, and create a practice patients truly believe in.

With ever-increasing competition and patients having more access to information than ever before, being a practice they trust has never mattered more.

This webinar explores:

The current patient-trust landscape
A series of proven tactics to increase trust at your practice
Trends shaping the trust experience
And how to put it all together and become the practice patients want to come home to

Sponsored by: Patterson Dental

Speaker: Catrena Choong, Senior Software Product Marketer at Patterson Dental

Catrena Choong is the Senior Software Product Marketer at Patterson Dental, driving go-to-market strategy and marketing programs for software solutions. With expertise in digital marketing, analytics, and eCommerce, she brings over six years of experience fueling demand and sales success. Catrena is passionate about customer-centric marketing, using feedback to craft impactful campaigns that help dental practices grow, connect, and thrive. She focuses on optimizing the customer journey through insight-driven strategies.

ASCA CE Webinar - 5 Proven Strategies for Hiring: Unlock the Secret to Better Applications 10/23/2025 1:00 PM - 10/23/2025 2:00 PM

Fri, 10 Oct 2025 16:58:19 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 10/23/25 at 1:00 pm Eastern

This webinar is free for AADOM Members and there is a $20 registration fee for Non-Members!

Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Struggling to find the right candidates for your dental office? Tired of sorting through piles of unqualified applications or rushing into hires that don’t last?

In this high-impact webinar, dental recruiting expert Wendy Aldhamen, founder of Career Elevation, will walk you through 5 proven hiring strategies to attract better applicants, streamline your process, and hire with confidence.

These are the exact strategies used to help private practices build loyal, high-performing teams that last.

Course Learning Objectives:

Define the role and your next employee
Craft a job ad that sells the job
Optimizing your online presence (It's not just for patients!!)
Streamline & personalize the application process
Leveraging Boolean searching to find talent while you sleep!

Sponsored by: AADOM

Speaker: Wendy Aldhamen, Founder and Owner of Career Elevation

Wendy is a self-proclaimed dental nerd. She began as a dental assistant in 2010: great opportunity, but toxic office culture. A short time later, she ended up at her dream practice. As she progressed to receptionist and then office manager, she gained valuable insight into office culture and the importance of a good fit. She also learned how to become a leader and how truly valuable effective communication is to a business’s success. Wendy has been matching candidates with offices since 2016, when she created Career Elevation to fill a void in the dental business: matching talented employees with enjoyable workplaces so both will flourish.

AADOM New Member Orientation 10/23/2025 2:00 PM - 10/23/2025 2:45 PM

Mon, 25 Nov 2024 17:02:46 GMT

Join AADOM’s Exclusive AADOM New Member Orientation! (Virtual Session)

Welcome to the American Association of Dental Office Management (AADOM)! As a new member, we're excited to invite you to our special orientation session tailored just for you.

During this session, you'll discover:

Review of membership benefits
How to maximize your membership benefits
A platform to ask questions and connect with fellow new members
Tips for navigating our learning management system effectively

Don't miss out on this opportunity to kickstart your journey with us! Register now to secure your spot.

Duration: 30-45minutes
Platform: Zoom

If you have questions about this event, please reach out to us at (732) 842-9977 or via email at info@dentalmanagers.com.

AADOM DISTINCTIONcast - Leading with Distinction: How Recognition Fuels Growth 10/30/2025 1:00 PM - 10/30/2025 2:00 PM

Fri, 24 Oct 2025 20:49:34 GMT

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 10/30/2025 at 1:00 pm Eastern

Leading with Distinction: How Recognition Fuels Growth

Join Penny Reed, AADOM’s Executive VP, for a roundtable discussion with several office managers who have achieved all three levels of AADOM’s professional designation program — FAADOM, MAADOM, and DAADOM. Panelists include Chavelle Galton-Rice, DAADOM; Erika Pusillo, DAADOM; Danielle Dailey, DAADOM; and Joanne Miles, DAADOM.

Together, they’ll share an engaging conversation about their professional development journeys and what earning these distinctions has meant to them personally and professionally. From the inspiration that sparked their pursuit of advanced recognition to the ways their leadership and communication have evolved, this discussion will highlight the real-world impact of lifelong learning and growth. You’ll also hear how these accomplished leaders encourage others to invest in their own development—and how their distinctions have positively influenced their teams, practices, and the broader AADOM community.

DISTINCTIONcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel

Sponsored by: CareCredit

Penny Reed is the Executive Vice President of Memberships and Events at the American Association of Dental Office Management (AADOM). A former dental office manager with over 30 years of industry experience, she has worked as a coach, speaker, and consultant dedicated to elevating the role of dental leaders. Penny is the author of Growing Your Dental Business and has been recognized annually as a Dentistry Today Leader in Dental Consulting since 2007. She is passionate about empowering office managers through education, leadership, and community engagement.

Chavelle Galton-Rice, DAADOM has been committed to the dental industry for over 20 years. She aims to be a servant leader and difference-maker, empowering people to follow their dreams. Chavelle has been a member of AADOM since 2015 and received her AADOM Fellowship in 2020. She enjoys finding new creative outlets through various arts and crafts in her free time. As the opportunity presents itself, she loves traveling back home to Hawaii with her husband Chuck and their three children, Isabella, Joshua, and Jacob.

Erika Pusillo, DAADOM has dedicated over 16 years to the dental industry, bringing expertise in leadership, operations, and patient experience. She serves as the Operations Director for Spodak Dental Group, where she helps lead a world-class team focused on innovation and exceptional care. Erika is a proud DAADOM (Diplomate of the American Association of Dental Office Management), a Green Leader Award recipient (2023), and was recognized as a Practice Administrator of Distinction for her excellence in practice leadership and culture.

Danielle Dailey, DAADOM is the Office Manager for South River Dental Care in Edgewater, Maryland, and has been a lifetime member of AADOM since 2008. She received her FAADOM with the inaugural class of 2010 and is currently working on her MAADOM with hopes to cross the stage in 2024. She also serves as the President of the Dental Education Leadership League of Baltimore/Annapolis, Maryland, also known as the BAM Leadership League. Danielle didn’t choose dentistry, it chose her!.

Joanne Miles, DAADOM is one of Production Dentist Academy's investment grade practice business advisors, sometimes referred to as the Swiss Army knife of dentistry. As an experienced dental practice growth leader with decades of experience nationwide, Joanne is passionate about sharing proven methods that help dentists and their teams grow. In addition to business operations, she strongly focuses on team building, patient experience, and leadership development.

AADOM Endorsed DPLN HYBRID Meeting - NW Association of Dental Practice Management 10/30/2025 6:00 PM - 10/30/2025 8:00 PM

Thu, 07 Aug 2025 18:39:54 GMT

Please join us for the next HYBRID meeting of the NW Association of Dental Practice Management DPLN!

Date: Thursday, October 30, 2025

Time: 6:00 - 8:00 pm Pacific

Topic: Empower to Excel

Speaker: Chad Hymas

Topic Details: Join us for an inspirational and thought-provoking evening with internationally renowned speaker, Chad Hymas, as he presents a powerful keynote on team building and leadership. Drawing from his remarkable journey and real-world experience, Chad will share practical tools to help you build stronger teams, cultivate trust, and lead with vision, especially in times of change. Don't worry if you are unable to join in person, please attend virtually!

Meeting Sponsors: Kevin M. Brown, DDS, Henry Schein, Patterson, VanDerHoef Smiles,& Doctor Perio

Meeting Location:
The Office of Kevin M. Brown, DDS
301 116th Ave SE
Suite 100
Bellevue, WA 98004

Virtual Attendees: You will receive a zoom link after registering for the meeting.

Meeting Details:

Thanks to our incredible sponsors, this meeting is free for all attendees! Please RSVP by October 20th by emailing NWADPM23@gmail.com. Light refreshments will be served.

We look forward to seeing you there!

If you have questions regarding the meeting including registration, please reach out to Tammy Gemmer at (206) 940-0833 or via email at nwadpm23@gmail.com.

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)