American Association of Dental Office Management Events Newswire

Dental Assistant to Practice Administrator (DA to PA) Curriculum 12/1/2020 - 12/31/2021

Thu, 19 Nov 2020 14:22:34 GMT

Presented by Tija Hunter, CDA and Kevin Henry

Dental Assistants are often cross-trained in the role of Office Manager or Practice Administrator. Due to the physical nature of the position, many DAs choose to transition full time to the front office. The DA to PA curriculum is designed for anyone who is being cross trained or considering making a move to the role of Practice Administrator.

Module 1 - Role Reversal

Are you ready?
- Discuss the changes and challenges ahead
Do you have what it takes?
- Review the potential adjustments you could experience when moving from a position of constant movement to a job requiring more desk time

Module 2 - Education is Key

What does your new role entail?
- Review what new responsibilities may fall to you
Education is key to success
- Understand the dedication needed to learn the ins and outs of your new role

Module 3 - Tackling Obstacles

Priorities
- Learn how to recognize the most pressing challenges facing your practice and how to tackle them
Goals
- Discuss how to develop goals and incentive to help your team and your practice grow

Module 4 - Leadership

Establishing yourself
- Review steps to assure you establish yourself as the leader with your team
Gaining respect/Understand the importanct of communication
- Explore how to overcome team feelings of "you're just the dental assistant, how are you going to manage us?"

Module 5 - Building Your Practice

What's Next?
- Discuss the next steps to build a plan to take your practice to the next level

Approved for 4 CE towards AADOM Designations

Tija Hunter, CDA was named one of the Top 25 Women in Dentistry by Dental Products Report Magazine; 2015. She is a member of the American Dental Assistants Association (ADAA) where she holds the honor of Master, is former Vice President (2017) and sits on national counsels. Tija is an editorial board member for Dental Products Report Magazine, contributor to Dental Products Report, Dental Assisting Digest, and Dental Economics Magazines. She is founder of the Dental Assistants Study Club of St. Louis. She is the director of the Dental Careers Institute with five locations in the United States. Tija is also the author of six CE study courses. She is a national speaker and is a certified trainer in nitrous oxide in several states. Her passion is education and equipping dental teams with the knowledge to grow.

With more than 16 years in the dental publishing industry, Kevin Henry is the editor-in-chief for DrBicuspid.com. He is also the former group editorial director for Dental Products Report and managing editor for Dental Economics. He now also serves as the co-founder for lgniteDA.net, a community designed to empower, enlighten and educate dental assistants. He speaks to dental assistants throughout the country, reminding them of the important role they play every day in their practice. Kevin was recently named as one of the top five influential voices in the industry on Twitter. You can follow him at @kgh23.

Insurance Mini-Casts: Tips for Managing Your Insurance Process 1/1/2021 - 12/31/2021

Thu, 01 Oct 2020 16:06:53 GMT

Insurance, every office managers favorite responsibility?! NOT! Navigating insurance with your patients and insurance companies is almost a full time job, and... things change daily!

We recognize the craziness you face daily with this responsiblity so we've asked the dental insurance queen Teresa Duncan, MS, FAADOM to help with a new AADOM member benefit. We're excited to share with you, the Insurance Mini-Cast Series. These short, 15 minute or so, online mini-casts provide tips and best practices for you and your team as you continuously navigate the insurance process in your practice, and the best part, they're part of your AADOM membership!

Handling the Patients First Call

Presented by Teresa Duncan, MS, FAADOM

What should you ask when a prospective patient calls the office? You have minutes to make a great first impression AND gather information. This short session gives you helpful pointers for that very important conversation.

Learning Objectives:

Discover the main pieces of information to ask
Decide what mindset to have when answering the phone
Learn what relevant information to communicate to the clinical team

What You Need to Know about the Insurance Aging Report

Presented by Teresa Duncan, MS, FAADOM

It's important to close the loop on your insurance process by following up on claims. This session gives you the pointers you need to reduce your time spent on outstanding claims.

Learning Objectives:

Learn the flow of how to work the insurance aging report
Utilize proven conversation starters
Discover the appropriate follow-up schedule for your office

With over 20 years of healthcare experience, Teresa Duncan, MS, FAADOM addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management

Insurance Essentials Curriculum 1/1/2021 - 12/31/2021 11:45 PM

Tue, 23 Jun 2020 05:55:32 GMT

Approved for 4 CE towards AADOM Designations

The AADOM Insurance Essentials course will teach you what you need to know to work with and manage insurance in your office. The four modules will cover foundational knowledge, conversation skills, common tasks and how to monitor your insurance metrics.

The modules include:

Introduction to Dental Insurance
The Effective Insurance Coordinator
Insurance Conversations
Monitoring Insurance Impact

From the first patient contact to monitoring adjustments and profitability, insurance touches all aspects of your office’s patient flow. This course will walk you through:

Common clauses
Insurance terminology
How to handle your contracts
Validating adjustments
Evaluating your participation decisions
The most difficult and common patient conversations

Each module will conclude with a quiz and completion of the full course will provide you with a Certificate of Completion. You can stop guessing if you’re ‘doing it right’ – learn from AADOM how to be an effective insurance manager.

Phone Skills Training Curriculum 1/1/2021 - 12/31/2021

Mon, 28 Sep 2020 10:51:11 GMT

AADOM Phone Skills Training - Secrets and Strategies to Handle Any Phone Call
Presented by Dana Watson, FAADOM

Module 1 - Expect the Yes Forget the Rest!

The first of four online modules in the series: Secrets and Strategies to Handle Any Phone Call. The first impression of your caller will set the tone for patient expectations. Learn how to confidently and strategically guide the patient to Yes and land them on your schedule with ease.

Module 2 - Rescheduling, Missed Appointments & Cancellations

Every dental office struggles with keeping patients on the schedule. Although every day may not be perfect, there are key strategies to set your schedule up for success! Learn five ways to approach the patient to keep them on your schedule.

Module 3 - Reactivation and Follow Up

What do we do when a patient falls between the cracks, it's important to have a system in place to reactivate your patients and get them back on your schedule. This modules covers secrets and strategies to be sure your patients are not forgotten.

Module 4 - Conflict Resolution with Patients

The last of four learning modules in the series Secrets and Strategies to Handle Any Phone Call. What we really should call this is "I'd pay $20 not to take that call!" It happens... patients get upset and let us have it from the other end of the line. That's okay, we can handle it! Learn to use the acronym L.I.S.T.E.N. to diffuse the situation and keep your patients wanting to come back to your practice!

Approved for 4 CE towards AADOM Designations

Management Series Educational Curriculum 1/1/2021 - 12/31/2021

Mon, 28 Sep 2020 11:11:32 GMT

If you could capture a day in the life of a dental office manager, it's a given that they will touch reports, marketing strategies, scheduling and HR. And... those are just a few of the areas they'll deal with in any given day. As a front office manager, don't you wish you could tap into education to help you with these critical areas of your practice? Well, wish no more!

AADOM's Management Series curriculum brings together four of the dental industry's best consultants in the areas of reporting metrics, marketing, scheduling and human resources.

Participants receive certificates of completion for each module. The Management Series is approved for 4 CE towards AADOM Fellowship also AGD/Pace approved.

Management Series Curriculum Includes:

Must Have Metrics

Presented by Penny Reed

Your numbers are the lifeblood of the practice. All major decisions are made with your metrics in mind. How do you mind the metrics? In this session, Penny reviews how to track and evaluate key performance indicators (KPI) so you can make smart choices!

High Performance Scheduling

Presented by Sandy Baird, MBA

A well-designed schedule can make the difference between a frantic and a happy team. Learn how to stay on-time and stay efficient with a structured day. This session focuses on how to build and maintain your ideal schedule.

Kick Start Your Marketing

Presented by Rita Zamora

In this session, Rita will help you plan a step-by-step powerful and profitable internal marketing plan for your practice. You’ll learn where to start, which tactics are most effective, and how to capitalize on the lowest hanging fruit in your practice.

The Savvy Hiring Manager

Presented by Ginny Hegarty, SPHR

In this final Management Series session, Ginny will focus on the role of the team member in the dental office. How do you attract and retain stellar employees? In this module we will review hiring strategies, interview tips and leadership skills.

Full Curriculum is Approved for 4 CE towards AADOM Designations

Manager Moments Curriculum 1/1/2021 - 12/31/2021

Mon, 28 Sep 2020 11:23:36 GMT

Have you ever found yourself struggling to get it all done during the day? Are you trying to build a strong team that functions efficiently? Oh, wait, are you dealing with drama queens/kings on your team? Well, we've got a series of education JUST - FOR - YOU!

Our AADOM Manager Moments is a group of three learning modules covering Time Management, Team Building and Managing Drama. Join AADOM member Laura Nelson, FAADOM as she leads you through these challenges and helps you develop a plan for dealing with each effectively.

Participants receive certificates of completion for each session and the Manager Moments Series is approved for 3 CE toward AADOM Designations and is also AGD/Pace approved.

Time Management Session
As a dental office manager, time is usually in short supply as we are responsible for so much of the business and oversee every area of the practice. Improving time management skills requires a strategic approach to reviewing where your time is being spent and then determining what can be revised to alleviate as much of your attention and dedication as possible. In this video, Laura discusses ten things you can do to improve your time management skills and allow for more of your efforts to be focused on the items truly deserving of your attention.

Managing Drama Session
Office drama is a reality for all too many of us – and truly a toxic to the spirit of community we are working so hard to bring to our practices. In order to eliminate drama, we must first identify the source of the issue and take a holistic view of the office to accurately determine any and all contributing factors. In this video, Laura provides an overview of how detrimental gossip can be to an office, and suggests several components of practice leadership, culture and operations to review.

Team Building Session
The goal of team building is to create a cohesive environment where every member feels valued, respected and cared for by their coworkers which therefore allows them to contribute to a high-performance team. However, accomplishing this ideal work environment is not an easy task and there are some key components to know if you want to implement successful team building. In this video, Laura explains the purpose of the team building process and details the necessary aspects of a successful team building journey.

Full Curriculum is Approved for 3 CE towards AADOM Designations

Office Manager 101 Curriculum 1/1/2021 - 12/31/2021

Thu, 01 Oct 2020 10:37:35 GMT

Whether you are a brand new office manager, new to the dental industry, or recently promoted to the front office coordinator, our Office Managager 101, (OM101), is your resource to assist you through your first year. This eight module series covers everything from meeting your team to analyzing your reports. Also included is a first year checklist of responsibilities a front office manager should be able to effectively execute.

OM101.1 Follow the Leader
Presented by Melanie Duncan, FAADOM

This first session of Office Manager 101 is for leaders that want to inspire their team to follow a basic principle...GIVING to others. Dentistry is an industry that requires teams to give of themselves and as a team, know each patient is well-cared for. You can measure your team and its ability to work together, you can monitor the outcome and manage through steady leadership and great communication.

OM101.1b Must Have Metrics
Presented by Penny Reed

Your numbers are the lifeblood of the practice. All major decisions are made with your metrics in mind. How do you mind the metrics? This session will review how to track and evaluate key performance indicators (KPI) so you can make smart choices!

OM101.2 All in a Day’s Work
Presented by Melanie Duncan, FAADOM

In this session Melanie covers the day to day functions for an office manager and the team members. She sets up a scenario for success with the introduction of systems, templates and automation. The session also includes recommended responsibilities lists for each team member.

OM101.2b High Performance Scheduling
Presented by Sandy Baird, MBA

OM101.3 All System Go
Presented by Melanie Duncan, FAADOM

In this session we will help launch your practice from start to finish for your best year yet! Let's walk through setting up a system and process to streamline and create accountability for your team.

OM101.3b Kick Start Your Marketing
Presented by Rita Zamora

In OM101.3b, Rita will help you plan a step-by-step powerful and profitable internal marketing plan for your practice. You’ll learn where to start, which tactics are most effective, and how to capitalize on the lowest hanging fruit in your practice.

OM101.4 Back to the Future
Presented by Melanie Duncan, FAADOM

In this module, Melanie discusses your daily, weekly, monthly and annual reports and how to maximize the information you get from each. She'll also dive into the ins and outs of quarterly and yearly meetings. The session wraps up with planning a strategic end of year meeting for future success.

OM101.4b The Savvy Hiring Manager
Presented by Ginny Hegarty, SPHR

In this final session of OM101, Ginny will focus on the role of the team member in the dental office. How do you attract and retain stellar employees? In this module we will review hiring strategies, interview tips and leadership skills.

Full Curriculum is Approved for 8 CE towards AADOM Designations and ADA/PACE approved

Dental Terminology Educational Module 1/1/2021 7:00 AM - 12/31/2021

Tue, 18 Feb 2020 23:29:18 GMT

Approved for 1 CE towards AADOM Designations

AADOM's Dental Terminology module, presented by Teresa Duncan, MS provides the attendees with the basics of understanding dental and medical terms in the practice.

Learning Objectives Include:

Learn the dental and medical terms used in today's dental practice
Identify landmarks of the oral cavity
Be able to use the terms when documenting and discussing treatment

Note: This module is not intended to teach human anatomy.

Introduction to Office Management 1/28/2021 - 12/31/2021

Thu, 28 Jan 2021 08:25:52 GMT

Are you a new office manager or do you have a new team member who needs to understand the basics of the front office? Introduction to Office Management is a great resource to help build a strong foundation as you or your team members learn the management side of the practice.

This package includes AADOM's Dental Terminology module presented by Teresa Duncan, MS, FAADOM, the first module in our Office Manager 101 Curriculum - Follow the Leader presented by Melanie Duncan, FAADOM and two Insurance Mini-Casts also presented by Teresa Duncan, MS, FAADOM.

AADOM's Dental Terminology
Presented by Teresa Duncan, MS, FAADOM

This module provides attendees with the basics of understanding dental and medical terms in the practice.

Learning Objectives Include:

Learn the dental and medical terms used in today's dental practice
Identify landmarks of the oral cavity
Be able to use the terms when documenting and discussing treatment

Note: This module is not intended to teach human anatomy.

OM101.1 Follow the Leader
Presented by Melanie Duncan, FAADOM

This first session of Office Manager 101 is for leaders who want to inspire their team to follow a basic principle...GIVING to others. Dentistry is an industry that requires teams to give of themselves and as a team, know each patient is well-cared for. You can measure your team and its ability to work together, you can monitor the outcome and manage through steady leadership and great communication.

Insurance Mini-Cast session one - The Patient's First Call
Presented by Teresa Duncan, MS, FAADOM

Learning Objectives:

Discover the main pieces of information to ask
Decide what mindset to have when answering the phone
Learn what relevant information to communicate to the clinical team

Insurance Mini-Cast session two - What You Need to Know About the Insurance Aging Report
Presented by Teresa Duncan, MS, FAADOM

It's important to close the loop on your insurance process by following up on claims. This session gives you the pointers you need to reduce your time spent on outstanding claims.

Learning Objectives:

Learn the flow of how to work the insurance aging report
Utilize proven conversation starters
Discover the appropriate follow-up schedule for your office

Approved for 2 CE towards AADOM Designations AND this course includes a one year membership to AADOM.

With over 20 years of healthcare experience, Teresa Duncan addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

Melanie Duncan has been in Practice Management for over 30 years, and Dental Practice Coaching for over eight years. In 2008 Melanie was awarded AADOM’s Office Manager of the Year Award. She has authored several articles and has previously served the Dale Foundation as a Subject Matter and Content Expert when the foundation was developing courses created for AADOM's fellowship program. Melanie's relationship with AADOM and the dental community has given her the ability to pay forward by sharing the expertise she’s acquired over the years. Her motto is “increase your give” and it rings true as Melanie is the personification of giving!

Huddle with AADOM Series - The 5 C's of Working Together Better 3/10/2021 7:00 AM - 12/31/2021 11:45 PM

Mon, 08 Mar 2021 08:30:10 GMT

Join us for our new Huddle with AADOM Series. These short sessions will provide tips for you to use during your morning huddles. Our first series features Judy Kay Mausolf as she presents The Five C's of Working Together Better.

The Five C’s of Working Together Better are Clarity, Compassion, Compromise, Commitment, and Celebration! These four short, easily digestible videos will help recharge your team culture! These sessions will illuminate for people at an individual, team and organization level a clear focus and the objectives for the day. Your team will walk away understanding how to recharge and implant positive practices in their personal habits, teamwork routines and the practice culture.

Huddle Recharger Objectives:

Recognize and utilize words and actions that support practice core values to create clarity
Understand and look for ways to show compassion and compromise throughout the day
Identify and make daily commitments to step up ownership and accountability
Discover opportunities to celebrate individual/department/team successes daily

The four short videos will be made available, one per week. We'll send you a notification when the videos are live. Take just a few minutes each week to focus on recharging your team!

AADOM Chapter Meeting - Southwest OH/North KY Chapter - VIRTUAL MEETING 8/3/2021 6:00 PM - 8/3/2021 7:30 PM

Mon, 12 Jul 2021 15:58:53 GMT

Please join us for the next meeting of the Southwest OH/North KY AADOM Chapter!

Date: Tuesday, August 3, 2021

Time: 6:00 - 7:30 pm eastern

Topic: OSHA & HIPAA for the Compliance Officer

Speaker: Dr. Karson Carpenter

Topic Details: Learn new guidelines and keep up to date with the old guidelines. Learn how to manage compliance for your practice.

Meeting Location: Virtual ZOOM Meeting

Meeting Details: There is no meeting fee for Southwest OH/North KY Chapter Members however there will be a $25 fee for Non-Chapter Members. Once you have registered, an invoice will be emailed from the chapter. Once applicable payment is made, the link to join the meeting will be provided.

Meeting Sponsor: Compliance Training Partners

Zoom Meeting - Once you have registered, an email invoice will be sent from the chapter. Once applicable payment is made, the link to join the meeting will be provided.

If you should have questions regarding the meeting, please reach out to Dawn Lang at (513) 259-7147 or via email at ohio.ky.aadom@gmail.com.

Approved for 1 AADOM and/or AGD/PACE CE

LiveCast: Position Your Practice Apart From Your Competition 8/4/2021 1:00 PM - 8/4/2021 2:00 PM

Mon, 12 Jul 2021 12:12:27 GMT

Please note, this session is a Facebook LIVE Event - visit the AADOM Facebook Page to view on 8/4/21 at 1:00pm est

Position Your Practice Apart From Your Competition

Your “brand” is so much more than your logo or marketing messaging - it encompasses the total experience a person has with your practice. In this course, Angela and Whitney will discuss 10 key steps to build a strong, profitable brand (online AND offline) that attracts more new patients and increases loyalty, referrals, and trust.

Course Learning Objectives:

Learn how to build a brand that attracts more new patients and increases loyalty, referrals, and trust.
Identify secrets vital for standing apart from your competition and building an amazing team.
Discover the primary marketing tactics to help you ATTRACT new patients, NURTURE real relationships, and create loyal customers.

Livecast begins at 1:00pm est on our AADOM Facebook Page

Sponsored by: Roadside Dental Marketing

Angela Byrnes, Director of Client Services for Roadside, loves practicality and efficiency and works to pair client goals with simple solutions. Before Roadside, Angela devoted 23+ years to the dental industry, leading high production at multi-doctor practices. Eventually, she honed-in on her passion for practice management and consulting, and naturally gravitated toward Roadside due to their specialization in dental marketing.
In her years with Roadside, Angela has helped transcend all previous profit margins at rates her clients have never thought possible! She problem-solves intimidating challenges with interactive, easy, and rewarding action plans. Simply put, Angela loves to share her marketing knowledge, tools, and expertise to help dentists grow their practices!

With more than 15 years in marketing and design, Whitney Speir is the Marketing Director for Roadside and LOVES helping practices nationwide learn how to implement simple marketing strategies that get BIG results. A self-described “marketing nerd” (glasses and all), Whitney is passionate about helping dental teams discover real-world strategies that can help grow their referrals, reviews, rankings, and overall revenue.

AADOM Chapter Meeting - North Central FL Chapter 8/5/2021 6:00 PM - 8/5/2021 8:00 PM

Thu, 01 Jul 2021 15:08:27 GMT

Please join us for the next meeting of the North Central FL AADOM Chapter!

Date: Thursday, August 5, 2021

Time: 6:00 - 8:00 pm eastern

Topic: The Ultimate Dental Office Manager Roundtable

Moderators: Northeast FL Chapter Leadership Team

Topic Details: Bring the challenges of your everyday workday to the table with other amazing dental team members!! You might be surprised that you are not the only one facing those challenges and obstacles everyday in the world of dentistry. We will talk Insurance challenges, hiring & policies, team member challenges, and more!

Meeting Sponsor: Advantage Technologies, Patterson Dental

Meeting Location:
Comfort Suites
1202 Avenida Central
Lady Lake, Florida 32159

Meeting Details: Chapter Members - No Charge, AADOM (Non-Chapter) Members - $25 meeting fee, Non-AADOM Members - $35 meeting fee. Fee can be paid through registration link or is due at event. Dinner will be provided from 6:00 - 6:30. If you should have questions regarding the meeting, please reach out to Jennifer Tyler at (352) 434-8868 or via email at ncfaadom@gmail.com.

REGISTER HERE

Approved for 2 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Minneapolis/St. Paul, MN Chapter 8/5/2021 5:30 PM - 8/5/2021 8:00 PM

Thu, 15 Jul 2021 14:17:18 GMT

Please join us for the next meeting of the Minneapolis/St. Paul MN AADOM Chapter!

Date: Thursday, August 5, 2021

Social Hour: 5:30 - 6:30 pm central

Dinner and Presentation: 6:30 - 8:00 pm central

Topic: COVID Changes and Updates

Speaker: Leanne Mathieu Kramer

Topic Details: Where we started prior to the pandemic compared to where we're at now

Meeting Sponsor: Dyste Williams

Meeting Location:
Town & Country Club
300 N Mississippi River Blvd
St. Paul, MN 55104

Meeting Details: No meeting fee for chapter members, $45 meeting fee for non-chapter members. Applicable fee payable by check at meeting.

Dinner will be provided

If you have questions regarding the meeting, please reach out to Aimee Menne at (763) 291-3970 or via email at twincitiesaadom@gmail.com.

REGISTER HERE

Approved for 1 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Central OK Chapter 8/5/2021 6:00 PM - 8/5/2021 8:30 PM

Thu, 15 Jul 2021 15:53:06 GMT

Please join us for the next meeting of the Central OK AADOM Chapter!

Date: Thursday, August 5, 2021

Time: 6:00 - 8:30 pm central

Topic: Navigating the Mystery of EOBs

Speaker: Colleen Huff, FAADOM

Topic Details: Explanation of benefits are confusing and difficult to understand. Team members are often unaware of how to interpret the explanation. This seminar will clarify terms and assist you in collecting from the insurance all that is due you and the patient.

Meeting Sponsor: CareCredit

Meeting Location:
Oak Tree Country Club
700 W. Country Club Dr
Edmund, OK 73025

Meeting Details: No meeting fee for AADOM members, $15 fee for non-members. Payment of fee is due at the event, payable by cash, check or Venmo.

Plated dinner will be provided. Cash bar available.

REGISTER NOW

If you have questions regarding the meeting, please reach out to Brandi Williams at (405) 250-2255 or via email at centralokaadom@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Tennessee Valley TN/AL/GA/NC Chapter 8/5/2021 6:00 PM - 8/5/2021 8:00 PM

Mon, 01 Mar 2021 10:04:50 GMT

Please join us for the next meeting of the Tennessee Valley TN/AL/GA/NC AADOM Chapter!

Date: Thursday, August 5, 2021

Time: 6:00 - 8:00 pm est

Topic: Dental Cross-Coding and Billing in Dentistry

Speaker: Terri Herrod Wilson, RDA, CDA, CDPMA, CDP, FADAA

Topic Details: A Roadmap to a Profitable Dental Practice

We have the tips that will polish every part of your practice and get it running in top shape. Get advice from well-known and respected dental practice consultant Terri Herrod Wilson. She discusses common frustrations inside the dental practice, scheduling techniques, patient education and treatment planning.

Revealing frustrations inside the dental practice
The 7 most expensive words in dentistry
The importance of patient education and communication
Understanding dental insurance
Legal chart documentation and denied claims
Credentialing and re-credentialing processes
Properly coding dental procedures overview
Dental Office Toolkit (DOT) overview
Marketing ideas

This course is appropriate for your entire staff, from front desk schedulers, treatment coordinators and billing coordinators to dentists, assistants and hygienists.

Learn how to make the most of your practice’s most important asset—your team!

Meeting Sponsor: Delta Dental

Meeting Location:
The Room For You
7616 Lee Hwy
Chattanooga, TN 37421

Meeting Details: No fee for Chapter Members, $25 fee for AADOM (non-chapter) Members, $30 fee for Non-AADOM Members, payable here

Dinner will be provided at 6:00 pm

If you should have questions regarding the meeting, please reach out to Jenny Brown at (423) 296-8210 or via email at tennvalleyaadom@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

Terry headed up the Practice Development and Training Division for a major Dental Supply and Equipment Company for 7 years. Terri is the Provider Relations Representative for the entire State of Tennessee for one of the nation’s largest Managed Care Organizations (Dentaquest). Serviced over 900 dental providers across the state on five different insurance products which included Medicaid, SCHIP programs and several Medicare plans. Terri testified before the US Congress in the mid 90’s regarding a mysterious illness that had affected so many veterans that were returning back from serving during Desert Storm. Her efforts were later depicted in a movie made for TV called “Thanks of a Grateful Nation” in which Jennifer Jason Leigh played her role in the movie. Terri worked as a Dental Practice Management Consultant and Trainer for a large DMSO (Dental Management Service Organization) that had over 15 practices. As a hobby, Terri is a certified storm chaser!

QuickCast: Overcoming the Insurance Collections Song-and-Dance 8/6/2021 1:00 PM - 8/6/2021 1:30 PM

Tue, 06 Jul 2021 12:06:42 GMT

QuickCasts are not eligible for CE

Please note, this session is a Facebook LIVE Event - visit the AADOM Facebook Page to view on 8/6/21 at 1:00pm est

Overcoming the Insurance Collections Song-and-Dance

Overcome the insurance collections song-and-dance

Course Learning Objectives:

Why 20% of your daily tasks are ruining 100% of your day
How to grow an extra pair of arms overnight to complete all of your daily tasks
Where you can shift your focus to increase practice revenue and enhance your patients’ experience

QuickCast begins at 1:00pm est on our AADOM Facebook Page

Sponsored by: Henry Schein Dental

For the past 15 years, Courtney has passionately served the dental industry in capacities ranging from chairside assisting, practice management, and dental educator. Her entrepreneurial spirit is her secret sauce to doing what she enjoys most; empowering those around her. Courtney helps clients successfully onboard with eAssist Dental Solutions, ensuring that they have a smooth transition to outsourcing their dental billing. If you want to learn more about how eAssist can be the extra pair of arms you desperately need, email Courtney at hello@eassist.me.

AADOM Chapter Meeting - Boston, MA Chapter - VIRTUAL MEETING 8/6/2021 3:00 PM - 8/6/2021 5:00 PM

Fri, 16 Jul 2021 13:18:17 GMT

Please join us for the next meeting of the Boston, MA AADOM Chapter!

Date: Friday, August 6, 2021

Time: 3:00 - 5:00 pm eastern

Topic: Roundtable Discussion

Moderator: Driany Cruz, FAADOM, Chapter President

Topic Details:

2021 Conference goals and courses
Your year this far- how are you doing?
We encourage you to bring your own topic for discussion!

Meeting Sponsor: CareCredit

Meeting Location: Virtual ZOOM Meeting

Meeting Details: Free registration for Boston, MA Chapter members. $15 fee for non-chapter members.

Zoom Meeting - Once you have registered, an email with the link to join the virtual meeting will be sent from the Boston, MA Chapter.

If you should have questions regarding the meeting, please reach out to Driany Cruz at (978) 885-7057 or via email at info@aadomboston.org.

Approved for 2 AADOM and/or AGD/PACE CE

REGISTER HERE

AADOM Chapter Meeting - East Central IA/Quad Cities IL Chapter 8/11/2021 6:00 PM - 8/11/2021 9:00 PM

Tue, 20 Jul 2021 11:01:50 GMT

Please join us for the next meeting of the East Central IA/Quad Cities IL AADOM Chapter!

Date: Wednesday, August 11, 2021

Time: 6:00 - 9:00 pm central

Topic: Teamwork is the "Magic" of Success in the Dental Office

Speaker: Mike Seege

Topic Details: This presentation was developed to help dental offices build camaraderie, increase staff cooperation, and inspire you team to achieve success.

Meeting Sponsor: N/A

Meeting Location:
Butterworth Educational Center
1105 8th Street
Moline, IL 61265

Meeting Details: Free registration for chapter members, $10 fee for non-chapter members. Cash, check or debit/credit card accepted for remittance of applicable registration fee.

Food and beverage will be provided

If you have questions regarding the meeting or for payment of fee, please reach out to Denise Coyne at (309) 721-4900 or via email at qcaadom@yahoo.com.

Approved for 2 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Central OR Chapter 8/11/2021 6:00 PM - 8/11/2021 8:00 PM

Wed, 14 Jul 2021 10:40:20 GMT

Please join us for the next meeting of the Central OR AADOM Chapter!

Date: Wednesday, August 11, 2021

Time: 6:00 - 8:00 pm pacific

Topic: Illumitrac - In-House Membership Plans

Speakers: Becky Meek and Sherry Perrigan

Topic Details: Illumitrac is the only subscription software company that helps independent practices like yours create, automate and grow a successful white-label dental membership club that is 100% owned by you. An in-house membership club will help you maximize revenue from patients in this vertical while providing a convenient low monthly payment option for patients. Member patients become the most profitable patient in your practice. Our data shows member patients are 2x more likely to accept treatment and less likely to cancel appointments.

Location:
Sherry Perrigan's House
63096 Pikes Ct
Bend, OR 97701

Meeting Details: Free registration for Central, OR Chapter members. There will be a $25 fee for all other attendees. Please arrange payment of applicable fee prior to the event by contacting Pam Good Michelson at (541) 610-3270.

Food will be provided by our sponsor

Meeting Sponsor: Burkhart Dental Supplys

If you should have questions regarding the meeting, please reach out to Pam Good Michelson at (541) 610-3270 or via email at coaadom@gmail.com.

Approved for 1 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Indy Metro North IN Chapter 8/12/2021 6:00 PM - 8/12/2021 8:00 PM

Mon, 14 Jun 2021 09:55:40 GMT

Please join us for the next meeting of the Indy Metro North IN AADOM Chapter!

Date: Thursday, August 12, 2021

Time: 6:00 - 8:00 pm eastern

Topic: In-House Benefit Plans

Speaker: Megan Lohman

Topic Details: Megan has been working in the dental industry and working with dental membership plans since 2013. Her company, Plan Forward, was designed to create and power dental membership plans so that providers can increase treatment acceptance, grow recurring revenue, and build patient loyalty. She will be joining us on August 12th to talk about best practices when offering membership plans, and will also correct some of the biggest misconceptions that she has identified throughout her journey.

Meeting Sponsor: N/A

Meeting Location:
Gradeless Dental
10100 Lantern Rd
Suite 100
Fishers, IN 46037

Meeting Details: Registration is available to AADOM members only due to space limitation. No fee for attendance. Please do not purchase a ticket unless you are able to attend.
Light meal will be provided

If you should have questions regarding the meeting, please reach out to Kathy Rupenthal at (317) 697-6703 or via email at aadomindynorth@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

REGISTER HERE

AADOM Chapter Meeting - West Central FL Chapter - VIRTUAL MEETING 8/12/2021 7:00 PM - 8/12/2021 9:00 PM

Tue, 20 Jul 2021 16:00:28 GMT

Please join us for the next meeting of the West Central FL AADOM Chapter!

Date: Thursday, August 12, 2021

Time: 7:00 - 9:00 pm eastern

Topic: Dental Marketing

Speaker: Tracy, Senior Marketing Consultant with WEO Media

Topic Details: We'll review the following marketing channels and key techniques related to each

Free Website Analysis & Marketing Consultation
Custom Responsive websites
SEO
PPC
Online Reputation Management
Online Review Generation
Social Media
Custom Video Production
24/7 Live Chat
Facebook Ads
Healthgrades Premium Profiles
Patient Education Videos
Online Patient Forms
eNewsletters
Direct Mail Campaigns
Radio, TV & Print Ads

Meeting Sponsor: N/A

Meeting Location: Virtual ZOOM Meeting

Meeting Details: Free to all attendees

Zoom Meeting: Once you have registered, a confirmation email with the ZOOM link to join the virtual meeting will be sent from the West Central FL Chapter.

If you have questions regarding the meeting, please reach out to Melissa Isgett at (813) 382-9606 or via email at centralflaadom@gmail.com.

REGISTER HERE

Approved for 2 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Northwest WA Chapter - IN-PERSON AND VIRTUAL MEETING 8/12/2021 6:00 PM - 8/12/2021 7:00 PM

Mon, 09 Aug 2021 08:59:00 GMT

Please join us for the first meeting of the Northwest WA AADOM Chapter!

Date: Thursday, August 12, 2021

Time: 6:00 - 7:00 pm pacific

Topic: Meet and Greet!

Moderator: Tammy Gemmer, Chapter President

Topic Details: The purpose of this initial event is to meet with our fellow members to gather information regarding what they want and expect in future meetings. We will also discuss dates and times for upcoming meetings . We will have a short address from each of our sponsors.

Meeting Sponsor: PayJunction and Roadside Dental Marketing

Meeting Location:
Maggiano's Little Italy
10455 NE 8th Street
Bellevue, WA 98004

Meeting Details: This event is in-person as well as virtual for those unable to attend in-person. There will be a $25 registration fee due at the event for those attending in person and a $15 registration fee payble via Venmo@Tammy-Gemmer for those attending virutally.

Cocktails and light hors d'oeuvres will be available

Zoom Meeting: Once you have registered, a confirmation email containing the Zoom link will be sent for those wishing to attend virtually.

If you have questions regarding the meeting, please reach out to Tammy Gemmer at (206) 940-0833 or via email at aadomnorthwestwa@gmail.com.

Approved for 1 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Northeast FL Chapter 8/12/2021 6:00 PM - 8/12/2021 8:30 PM

Tue, 01 Jun 2021 09:40:57 GMT

Please join us for the next meeting of the Northeast FL AADOM Chapter!

Date: Thursday, August 12, 2021

Time: 6:00 - 8:30 pm eastern

Topic: "Culture Eats Strategy for Breakfast"

Speaker: Amy Drewery

Topic Details: You can 'do' everything possible to have a profitable practice - the best systems and highest quality of dentistry, but without a healthy culture, it's wasted effort. A healthy culture allows us to produce something with each other, not in spite of each other. That is how a group of people generates something much bigger that the sum of the individuals involved! You'll walk away with a concrete plan to improve the health of your culture resulting in more fun and less stress at the office.

Meeting Sponsors: Patterson Dental and Advantage Technologies

Meeting Location:
ALoft Hotel
Tapestry Park
4812 Deer Lake Drive
Jacksonville, FL 32246

Meeting Details: Chapter Members - No Charge(fee included in yearly dues). Non-Chapter Members $75 meeting fee due prior to meeting. Taco Bar dinner will be provided.

For registration fee payment options or if you should have questions regarding the meeting, please reach out to Teresa Spence at (904) 753-0734 or via email at smilestudyclub@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Phoenix, AZ Desert Gold Chapter - CANCELLED 8/13/2021 09:00 - 8/13/2021 12:00

Tue, 13 Jul 2021 14:36:17 GMT

Please join us for the next meeting of the Phoenix, AZ Desert Gold AADOM Chapter!

Date: Friday, August 13, 2021

Time: 9:00 am - 12:00 noon pacific

Topic: Virtual Dental Office Manager

Speaker: Patty Reed, COO of Dental Practice Enhancement, LLC

Topic Details: Introduction of Dental Practice Enhancement, LLC and the primary reason the company got started. Patty will show how Virtual Dental Office Manager can enhance your practice by assisting with administration duties.

Meeting Sponsors: Desert Dental Refining, CEDR HR Solutions, Patterson Dental, ADA and New Wine Digital

Meeting Location:
Patterson Dental
2240 W. Broadway Rd
Unit 110
Mesa, AZ 85202

Meeting Details: $10 registration fee for Desert Gold Chapter members, $25 registration for non-chapter members. Click HERE to remit registration fee payment.

Light breakfast will be provided

If you have questions regarding the meeting, please reach out to Paula Thomasson, FAADOM at (480) 570-3452 or via email at arizonadesertgold@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

LiveCast: How to Achieve a Platinum Practice 8/18/2021 1:00 PM - 8/18/2021 2:00 PM

Mon, 02 Aug 2021 12:24:44 GMT

Please note, this session is a Facebook LIVE Event - visit the AADOM Facebook Page to view on 8/18/21 at 1:00pm est

How to Achieve a Platinum Practice

Kelly Lynch, MAADOM, office manager and systems specialist for Healthy Smiles Family Dentistry, shares easy to follow solutions to issues that are keeping you from achieving the Platinum Practice you have been dreaming of!

Course Learning Objectives:

How to maximize staff and patient communication.
How having your practice management software in the cloud can enhance both the patient and staff experience.
Ways to improve your and your staff’s work/life balance.
How to keep your staff happy and motivated.

Livecast begins at 1:00pm est on our AADOM Facebook Page

Sponsored by: Curve Dental

Kelly Lynch has supervised dental offices for almost 3 decades and spent 12 years in retail and hospital management. Her mission is to provide transparency regarding treatment and finances. She is a Master, Executive Member and Ambassador of AADOM and was awarded the title of “Practice Administrator of Distinction” in 2016.
Kelly is a published author, a member of the Speaking Consulting Network and the Golden Girls of Dentistry. She lives in Sanford, Maine with her husband and has been blessed to have her mother, her two children and five grandsons living close by.

AADOM Chapter Meeting - Austin, TX Chapter 8/19/2021 5:00 PM - 8/19/2021 7:00 PM

Mon, 02 Aug 2021 15:38:30 GMT

Please join us for the next meeting of the Austin, TX AADOM Chapter!

Date: Thursday, August 19, 2021

Time: 5:00 - 7:00 pm central

Topic: AADOM Conference Happy Hour

Moderator: Jennifer Randall, MAADOM, Chapter President

Topic Details: Meeting with all Austin Chapter members who are going to conference; Set up Newbies with Seasoned member buddies; Establish the phone tree for conference

Meeting Sponsors: N/A

Meeting Location:
Jack Allen's Kitchen
3010 W Anderson Lane
Suite D
Austin, TX 78757

Meeting Details: Free registration for all attendees. Cash Bar will be available

If you have questions regarding the meeting, please reach out to Jennifer Randall at (512) 587-9190 or via email at aadomaustin@gmail.com.

REGISTER HERE

AADOM Chapter Meeting - Metro Detroit MI Chapter 8/19/2021 6:30 PM - 8/19/2021 7:30 PM

Fri, 23 Jul 2021 10:24:34 GMT

Please join us for the next meeting of the Metro Detroit MI AADOM Chapter!

Date: Thursday, August 19, 2021

Time: 6:30 - 7:30 pm eastern

Topic: Roundtable Discussion

Moderator: Sandy Wilkinson, Chapter President

Meeting Sponsor: N/A

Meeting Location:
Pristine Periodontics & Implants
2425 E Lincoln St.
Suite 100
Birmingham, MI 48009

Meeting Details: Free registration for all attendees. Light hors d'oeuvres and beverages will be served

If you have questions regarding the meeting, please reach out to Sandy Wilkinson at (248) 464-3853 or via email at metrodetroitaadom@yahoo.com.

Approved for 1 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Co-Hosted by Nashville, TN, South Central TN and Tennessee Valley TN/AL/GA/NC Chapters 8/20/2021 8:00 AM - 8/20/2021 12:00 Noon

Tue, 20 Apr 2021 15:30:46 GMT

Please join us for the next meeting of the Nashville, TN, South Central TN, and Tennessee Valley TN/AL/GA/NC AADOM Chapters!

Date: Friday, August 20, 2021

Time: 8:00 am - 12:00 noon ct

Topic: Face to Face: Delivering an Immersive Customer-Centric Experience

Speaker: Laura Nelson, FAADOM

Topic Details: Three Tennessee chapters will be joining together for a half day of learning with Front Office Rocks. DONT MISS THIS! Managers bring your front office to experience an amazing speaker and create that Rock Customer Service from the Front Office to the Back.

Meeting Sponsors: TBD

Meeting Location:
The Walnut House
116 N. Walnut St
Murfreesboro, TN 37130

Meeting Details: No fee for Chapter members. $50 fee for Non-Chapter members.
Fee is due at the event or prior by mailing payment to Kim Yates 40 W. Caldwell St. Suite 101 Mt. Juliet TN, 37122.

Light breakfast will be available from 7:30 - 8:00 with a snack at 10:00

If you should have questions regarding the meeting, please reach out to Kimberly Yates at (615) 754-5840 or via email at nashvilledentalmanagers@gmail.com.

Approved for 4 AADOM and/or AGD/PACE CE

Rock Star Dental Assistant Event 8/27/2021 9:00 AM - 8/27/2021 2:00 PM

Mon, 19 Jul 2021 10:40:37 GMT

Please join us for this fun, interactive presentation hosted by the Northeast FL AADOM Chapter!

Date: Thursday, August 27, 2021

Check in for registrants: 8:30 - 9:00 am eastern

Event Time: 9:00 am - 2:00 pm eastern

Topic: Rock Star Dental Assistant

Speaker: Tija Hunter, CDA, EFDA, CDLA, CDSO, MADAA

Topic Details: We’ll Discuss ways to help you be the best you can be….

Dental Assistants spend more time with the patients than any other team member, so let’s get educated so you can help your practice excel!

Marketing: Let’s talk about ways we can maximize our relationships with your patients and teammates.

Teamwork: Accelerate your role within the practice

Communication: Discover keyways to you and your practices success.

Organization: Establish systems and methods for cutting cost and staying on top.

It's going to be a great day with lots of fun, excitement and door prizes for all the awesome Dental Assistants!!

Event Sponsors: Advantage Technologies and Patterson Dental

Event Location:
Four Points by Sheraton
Jacksonville Baymeadows
8520 Baymeadows Rd
Jacksonville, FL 32256

Event Details: Registration deadline is Friday August 20, 2021. There is a $35 fee for all attendees which can be remitted through either the registration link below or by mailing a check to AADOM Northeast Florida Chapter, 1947 Citrona Dr, Fernandina Beach, FL 32034. Lunch will be provided. Attendees will be entered into the drawing for Amazing Door Prizes!

If you have questions regarding this event, please reach out via email to Teresa Spence at tspence@ameliadental.com or Audrey Clements at aclements@gmail.com.

REGISTER HERE

Approved for 5 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Des Moines, IA Chapter - CANCELLED 8/27/2021 5:30 PM - 8/27/2021 7:30 PM

Tue, 10 Aug 2021 10:13:57 GMT

Please join us for the next meeting of the Des Moines, IA AADOM Chapter!

Date: Friday, August 27, 2021

Time: 5:30 - 7:30 pm central

Topic: How to Feel Your Best in What You Wear

Speaker: Courtney Conlin

Courtney Conlin is a personal style consultant, fashion styling professor and owner of Conlin Consulting, LLC.
Thanks to her father (and growing up a tomboy), she learned at a young age how important it is to be yourself and honor who you truly are.
While working in the retail industry and as a personal stylist with a custom clothier, she obtained her public relations and business degrees and built her style consulting business.
She feels blessed to help women and men of all ages find self-confidence in what they are wearing and how they are living.
Courtney believes every last one of us is entitled to self-confidence and without it, we are cheating ourselves of our potentials.

Meeting Sponsor: N/A

Topic Details: Style expert, Courtney Conlin, will discuss how to feel your best in what you wear along with tips and tricks on how to shop, fits for different body types and more!

Need an updated Headshot for your LinkedIn page or website? Chapter board member & photographer, Jessica Wissler, will be taking professional headshots at this meeting. Come camera-ready!

Meeting Location:
Ankeny Dental Professionals
1630 SW White Birch Circle
Ankeny, IA 50023

Meeting Details: Chapter Members - No Charge. AADOM (non-chapter) Members - $35 meeting fee. Non-AADOM Members - $50 meeting fee. Meeting fee due prior to event. Invoice will be emailed after registration.

Food will be provided

If you have questions regarding the meeting or for payment of registration fee, please reach out to Chavelle Rice at (515) 822-3067 or via email at iowadentalmanagers@outlook.com.

Approved for 2 AADOM and/or AGD/PACE CE