American Association of Dental Office Management Events Newswire

Dental Assistant to Practice Administrator (DA to PA) Curriculum 12/1/2020 - 12/31/2021

Thu, 19 Nov 2020 14:22:34 GMT

Presented by Tija Hunter, CDA and Kevin Henry

Dental Assistants are often cross-trained in the role of Office Manager or Practice Administrator. Due to the physical nature of the position, many DAs choose to transition full time to the front office. The DA to PA curriculum is designed for anyone who is being cross trained or considering making a move to the role of Practice Administrator.

Module 1 - Role Reversal

Are you ready?
- Discuss the changes and challenges ahead
Do you have what it takes?
- Review the potential adjustments you could experience when moving from a position of constant movement to a job requiring more desk time

Module 2 - Education is Key

What does your new role entail?
- Review what new responsibilities may fall to you
Education is key to success
- Understand the dedication needed to learn the ins and outs of your new role

Module 3 - Tackling Obstacles

Priorities
- Learn how to recognize the most pressing challenges facing your practice and how to tackle them
Goals
- Discuss how to develop goals and incentive to help your team and your practice grow

Module 4 - Leadership

Establishing yourself
- Review steps to assure you establish yourself as the leader with your team
Gaining respect/Understand the importanct of communication
- Explore how to overcome team feelings of "you're just the dental assistant, how are you going to manage us?"

Module 5 - Building Your Practice

What's Next?
- Discuss the next steps to build a plan to take your practice to the next level

Approved for 4 CE towards AADOM Designations

Tija Hunter, CDA was named one of the Top 25 Women in Dentistry by Dental Products Report Magazine; 2015. She is a member of the American Dental Assistants Association (ADAA) where she holds the honor of Master, is former Vice President (2017) and sits on national counsels. Tija is an editorial board member for Dental Products Report Magazine, contributor to Dental Products Report, Dental Assisting Digest, and Dental Economics Magazines. She is founder of the Dental Assistants Study Club of St. Louis. She is the director of the Dental Careers Institute with five locations in the United States. Tija is also the author of six CE study courses. She is a national speaker and is a certified trainer in nitrous oxide in several states. Her passion is education and equipping dental teams with the knowledge to grow.

With more than 16 years in the dental publishing industry, Kevin Henry is the editor-in-chief for DrBicuspid.com. He is also the former group editorial director for Dental Products Report and managing editor for Dental Economics. He now also serves as the co-founder for lgniteDA.net, a community designed to empower, enlighten and educate dental assistants. He speaks to dental assistants throughout the country, reminding them of the important role they play every day in their practice. Kevin was recently named as one of the top five influential voices in the industry on Twitter. You can follow him at @kgh23.

Insurance Mini-Casts: Tips for Managing Your Insurance Process 1/1/2021 - 12/31/2021

Thu, 01 Oct 2020 16:06:53 GMT

Insurance, every office managers favorite responsibility?! NOT! Navigating insurance with your patients and insurance companies is almost a full time job, and... things change daily!

We recognize the craziness you face daily with this responsiblity so we've asked the dental insurance queen Teresa Duncan, MS, FAADOM to help with a new AADOM member benefit. We're excited to share with you, the Insurance Mini-Cast Series. These short, 15 minute or so, online mini-casts provide tips and best practices for you and your team as you continuously navigate the insurance process in your practice, and the best part, they're part of your AADOM membership!

Handling the Patients First Call

Presented by Teresa Duncan, MS, FAADOM

What should you ask when a prospective patient calls the office? You have minutes to make a great first impression AND gather information. This short session gives you helpful pointers for that very important conversation.

Learning Objectives:

Discover the main pieces of information to ask
Decide what mindset to have when answering the phone
Learn what relevant information to communicate to the clinical team

What You Need to Know about the Insurance Aging Report

Presented by Teresa Duncan, MS, FAADOM

It's important to close the loop on your insurance process by following up on claims. This session gives you the pointers you need to reduce your time spent on outstanding claims.

Learning Objectives:

Learn the flow of how to work the insurance aging report
Utilize proven conversation starters
Discover the appropriate follow-up schedule for your office

With over 20 years of healthcare experience, Teresa Duncan, MS, FAADOM addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management

Insurance Essentials Curriculum 1/1/2021 - 12/31/2021 11:45 PM

Tue, 23 Jun 2020 05:55:32 GMT

Approved for 4 CE towards AADOM Designations

The AADOM Insurance Essentials course will teach you what you need to know to work with and manage insurance in your office. The four modules will cover foundational knowledge, conversation skills, common tasks and how to monitor your insurance metrics.

The modules include:

Introduction to Dental Insurance
The Effective Insurance Coordinator
Insurance Conversations
Monitoring Insurance Impact

From the first patient contact to monitoring adjustments and profitability, insurance touches all aspects of your office’s patient flow. This course will walk you through:

Common clauses
Insurance terminology
How to handle your contracts
Validating adjustments
Evaluating your participation decisions
The most difficult and common patient conversations

Each module will conclude with a quiz and completion of the full course will provide you with a Certificate of Completion. You can stop guessing if you’re ‘doing it right’ – learn from AADOM how to be an effective insurance manager.

Phone Skills Training Curriculum 1/1/2021 - 12/31/2021

Mon, 28 Sep 2020 10:51:11 GMT

AADOM Phone Skills Training - Secrets and Strategies to Handle Any Phone Call
Presented by Dana Watson, FAADOM

Module 1 - Expect the Yes Forget the Rest!

The first of four online modules in the series: Secrets and Strategies to Handle Any Phone Call. The first impression of your caller will set the tone for patient expectations. Learn how to confidently and strategically guide the patient to Yes and land them on your schedule with ease.

Module 2 - Rescheduling, Missed Appointments & Cancellations

Every dental office struggles with keeping patients on the schedule. Although every day may not be perfect, there are key strategies to set your schedule up for success! Learn five ways to approach the patient to keep them on your schedule.

Module 3 - Reactivation and Follow Up

What do we do when a patient falls between the cracks, it's important to have a system in place to reactivate your patients and get them back on your schedule. This modules covers secrets and strategies to be sure your patients are not forgotten.

Module 4 - Conflict Resolution with Patients

The last of four learning modules in the series Secrets and Strategies to Handle Any Phone Call. What we really should call this is "I'd pay $20 not to take that call!" It happens... patients get upset and let us have it from the other end of the line. That's okay, we can handle it! Learn to use the acronym L.I.S.T.E.N. to diffuse the situation and keep your patients wanting to come back to your practice!

Approved for 4 CE towards AADOM Designations

Management Series Educational Curriculum 1/1/2021 - 12/31/2021

Mon, 28 Sep 2020 11:11:32 GMT

If you could capture a day in the life of a dental office manager, it's a given that they will touch reports, marketing strategies, scheduling and HR. And... those are just a few of the areas they'll deal with in any given day. As a front office manager, don't you wish you could tap into education to help you with these critical areas of your practice? Well, wish no more!

AADOM's Management Series curriculum brings together four of the dental industry's best consultants in the areas of reporting metrics, marketing, scheduling and human resources.

Participants receive certificates of completion for each module. The Management Series is approved for 4 CE towards AADOM Fellowship also AGD/Pace approved.

Management Series Curriculum Includes:

Must Have Metrics

Presented by Penny Reed

Your numbers are the lifeblood of the practice. All major decisions are made with your metrics in mind. How do you mind the metrics? In this session, Penny reviews how to track and evaluate key performance indicators (KPI) so you can make smart choices!

High Performance Scheduling

Presented by Sandy Baird, MBA

A well-designed schedule can make the difference between a frantic and a happy team. Learn how to stay on-time and stay efficient with a structured day. This session focuses on how to build and maintain your ideal schedule.

Kick Start Your Marketing

Presented by Rita Zamora

In this session, Rita will help you plan a step-by-step powerful and profitable internal marketing plan for your practice. You’ll learn where to start, which tactics are most effective, and how to capitalize on the lowest hanging fruit in your practice.

The Savvy Hiring Manager

Presented by Ginny Hegarty, SPHR

In this final Management Series session, Ginny will focus on the role of the team member in the dental office. How do you attract and retain stellar employees? In this module we will review hiring strategies, interview tips and leadership skills.

Full Curriculum is Approved for 4 CE towards AADOM Designations

Manager Moments Curriculum 1/1/2021 - 12/31/2021

Mon, 28 Sep 2020 11:23:36 GMT

Have you ever found yourself struggling to get it all done during the day? Are you trying to build a strong team that functions efficiently? Oh, wait, are you dealing with drama queens/kings on your team? Well, we've got a series of education JUST - FOR - YOU!

Our AADOM Manager Moments is a group of three learning modules covering Time Management, Team Building and Managing Drama. Join AADOM member Laura Nelson, FAADOM as she leads you through these challenges and helps you develop a plan for dealing with each effectively.

Participants receive certificates of completion for each session and the Manager Moments Series is approved for 3 CE toward AADOM Designations and is also AGD/Pace approved.

Time Management Session
As a dental office manager, time is usually in short supply as we are responsible for so much of the business and oversee every area of the practice. Improving time management skills requires a strategic approach to reviewing where your time is being spent and then determining what can be revised to alleviate as much of your attention and dedication as possible. In this video, Laura discusses ten things you can do to improve your time management skills and allow for more of your efforts to be focused on the items truly deserving of your attention.

Managing Drama Session
Office drama is a reality for all too many of us – and truly a toxic to the spirit of community we are working so hard to bring to our practices. In order to eliminate drama, we must first identify the source of the issue and take a holistic view of the office to accurately determine any and all contributing factors. In this video, Laura provides an overview of how detrimental gossip can be to an office, and suggests several components of practice leadership, culture and operations to review.

Team Building Session
The goal of team building is to create a cohesive environment where every member feels valued, respected and cared for by their coworkers which therefore allows them to contribute to a high-performance team. However, accomplishing this ideal work environment is not an easy task and there are some key components to know if you want to implement successful team building. In this video, Laura explains the purpose of the team building process and details the necessary aspects of a successful team building journey.

Full Curriculum is Approved for 3 CE towards AADOM Designations

Office Manager 101 Curriculum 1/1/2021 - 12/31/2021

Thu, 01 Oct 2020 10:37:35 GMT

Whether you are a brand new office manager, new to the dental industry, or recently promoted to the front office coordinator, our Office Managager 101, (OM101), is your resource to assist you through your first year. This eight module series covers everything from meeting your team to analyzing your reports. Also included is a first year checklist of responsibilities a front office manager should be able to effectively execute.

OM101.1 Follow the Leader
Presented by Melanie Duncan, FAADOM

This first session of Office Manager 101 is for leaders that want to inspire their team to follow a basic principle...GIVING to others. Dentistry is an industry that requires teams to give of themselves and as a team, know each patient is well-cared for. You can measure your team and its ability to work together, you can monitor the outcome and manage through steady leadership and great communication.

OM101.1b Must Have Metrics
Presented by Penny Reed

Your numbers are the lifeblood of the practice. All major decisions are made with your metrics in mind. How do you mind the metrics? This session will review how to track and evaluate key performance indicators (KPI) so you can make smart choices!

OM101.2 All in a Day’s Work
Presented by Melanie Duncan, FAADOM

In this session Melanie covers the day to day functions for an office manager and the team members. She sets up a scenario for success with the introduction of systems, templates and automation. The session also includes recommended responsibilities lists for each team member.

OM101.2b High Performance Scheduling
Presented by Sandy Baird, MBA

OM101.3 All System Go
Presented by Melanie Duncan, FAADOM

In this session we will help launch your practice from start to finish for your best year yet! Let's walk through setting up a system and process to streamline and create accountability for your team.

OM101.3b Kick Start Your Marketing
Presented by Rita Zamora

In OM101.3b, Rita will help you plan a step-by-step powerful and profitable internal marketing plan for your practice. You’ll learn where to start, which tactics are most effective, and how to capitalize on the lowest hanging fruit in your practice.

OM101.4 Back to the Future
Presented by Melanie Duncan, FAADOM

In this module, Melanie discusses your daily, weekly, monthly and annual reports and how to maximize the information you get from each. She'll also dive into the ins and outs of quarterly and yearly meetings. The session wraps up with planning a strategic end of year meeting for future success.

OM101.4b The Savvy Hiring Manager
Presented by Ginny Hegarty, SPHR

In this final session of OM101, Ginny will focus on the role of the team member in the dental office. How do you attract and retain stellar employees? In this module we will review hiring strategies, interview tips and leadership skills.

Full Curriculum is Approved for 8 CE towards AADOM Designations and ADA/PACE approved

Dental Terminology Educational Module 1/1/2021 7:00 AM - 12/31/2021

Tue, 18 Feb 2020 23:29:18 GMT

Approved for 1 CE towards AADOM Designations

AADOM's Dental Terminology module, presented by Teresa Duncan, MS provides the attendees with the basics of understanding dental and medical terms in the practice.

Learning Objectives Include:

Learn the dental and medical terms used in today's dental practice
Identify landmarks of the oral cavity
Be able to use the terms when documenting and discussing treatment

Note: This module is not intended to teach human anatomy.

Introduction to Office Management 1/28/2021 - 12/31/2021

Thu, 28 Jan 2021 08:25:52 GMT

Are you a new office manager or do you have a new team member who needs to understand the basics of the front office? Introduction to Office Management is a great resource to help build a strong foundation as you or your team members learn the management side of the practice.

This package includes AADOM's Dental Terminology module presented by Teresa Duncan, MS, FAADOM, the first module in our Office Manager 101 Curriculum - Follow the Leader presented by Melanie Duncan, FAADOM and two Insurance Mini-Casts also presented by Teresa Duncan, MS, FAADOM.

AADOM's Dental Terminology
Presented by Teresa Duncan, MS, FAADOM

This module provides attendees with the basics of understanding dental and medical terms in the practice.

Learning Objectives Include:

Learn the dental and medical terms used in today's dental practice
Identify landmarks of the oral cavity
Be able to use the terms when documenting and discussing treatment

Note: This module is not intended to teach human anatomy.

OM101.1 Follow the Leader
Presented by Melanie Duncan, FAADOM

This first session of Office Manager 101 is for leaders who want to inspire their team to follow a basic principle...GIVING to others. Dentistry is an industry that requires teams to give of themselves and as a team, know each patient is well-cared for. You can measure your team and its ability to work together, you can monitor the outcome and manage through steady leadership and great communication.

Insurance Mini-Cast session one - The Patient's First Call
Presented by Teresa Duncan, MS, FAADOM

Learning Objectives:

Discover the main pieces of information to ask
Decide what mindset to have when answering the phone
Learn what relevant information to communicate to the clinical team

Insurance Mini-Cast session two - What You Need to Know About the Insurance Aging Report
Presented by Teresa Duncan, MS, FAADOM

It's important to close the loop on your insurance process by following up on claims. This session gives you the pointers you need to reduce your time spent on outstanding claims.

Learning Objectives:

Learn the flow of how to work the insurance aging report
Utilize proven conversation starters
Discover the appropriate follow-up schedule for your office

Approved for 2 CE towards AADOM Designations AND this course includes a one year membership to AADOM.

With over 20 years of healthcare experience, Teresa Duncan addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

Melanie Duncan has been in Practice Management for over 30 years, and Dental Practice Coaching for over eight years. In 2008 Melanie was awarded AADOM’s Office Manager of the Year Award. She has authored several articles and has previously served the Dale Foundation as a Subject Matter and Content Expert when the foundation was developing courses created for AADOM's fellowship program. Melanie's relationship with AADOM and the dental community has given her the ability to pay forward by sharing the expertise she’s acquired over the years. Her motto is “increase your give” and it rings true as Melanie is the personification of giving!

Huddle with AADOM Series - The 5 C's of Working Together Better 3/10/2021 7:00 AM - 12/31/2021 11:45 PM

Mon, 08 Mar 2021 08:30:10 GMT

Join us for our new Huddle with AADOM Series. These short sessions will provide tips for you to use during your morning huddles. Our first series features Judy Kay Mausolf as she presents The Five C's of Working Together Better.

The Five C’s of Working Together Better are Clarity, Compassion, Compromise, Commitment, and Celebration! These four short, easily digestible videos will help recharge your team culture! These sessions will illuminate for people at an individual, team and organization level a clear focus and the objectives for the day. Your team will walk away understanding how to recharge and implant positive practices in their personal habits, teamwork routines and the practice culture.

Huddle Recharger Objectives:

Recognize and utilize words and actions that support practice core values to create clarity
Understand and look for ways to show compassion and compromise throughout the day
Identify and make daily commitments to step up ownership and accountability
Discover opportunities to celebrate individual/department/team successes daily

The four short videos will be made available, one per week. We'll send you a notification when the videos are live. Take just a few minutes each week to focus on recharging your team!

AADOM Chapter Meeting - Buffalo/WNY Chapter 10/1/2021 10:00 AM - 10/1/2021 12:00 Noon

Tue, 01 Mar 2022 10:32:46 GMT

Please join us for the next meeting of the Buffalo/WNY AADOM Chapter!

Date: Friday, October 1, 2021

Time: 10:00 am - 12:00 pm eastern

Topic: Manager to Manager Roundtable Discussion

Roundtable Moderator: Karen Jordan

Topic Details:

Meeting Sponsor:

Meeting Location:
Buffalo, NY

Meeting Details:

If you have questions regarding the meeting, please reach out to Jan Palmer at (716) 472-2290 or via email at dentalstudygroupwny@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Central OR Chapter 10/1/2021 9:00 AM - 10/1/2021 4:00 PM

Thu, 21 Oct 2021 10:22:05 GMT

Please join us for the next meeting of the Central OR AADOM Chapter!

Date: Friday, October 1, 2021

Time: 9:00 am - 4:00 pm pacific

Topic: Creating a 5-Star Customer Service Experience

Speakers: Andre Shirdan

Topic Details: I

Location:
Bend, OR 97701

Meeting Details:

Meeting Sponsor: CareCredit, Burkhart Dental Supply, Cascade Endodontics, Keldsen Family Dentistry, Drew Family Dentistry

If you should have questions regarding the meeting, please reach out to Pam Good Michelson at (541) 610-3270 or via email at coaadom@gmail.com.

Approved for 6 AADOM and/or AGD/PACE CE

LiveCast: 6 Things Every Office Manager Needs to do Right Now to Achieve Work-Life Balance 10/6/2021 1:00 PM - 10/6/2021 2:00 PM

Wed, 15 Sep 2021 09:43:56 GMT

Approved for 1 CE towards AADOM Designations

Please note, this session is a Facebook LIVE Event - visit the AADOM Facebook Page to view on 10/6/21 at 1:00pm est

6 Things Every Office Manager Needs to do Right Now to Achieve Work-Life Balance

Oftentimes, our work takes precedence over everything else in our lives. Our desire to succeed professionally can push us to set aside our own well-being. Creating a harmonious work-life balance can be challenging but it is essential to improve our physical, emotional and mental well-being. Join us to learn six things you can start doing right now to achieve a better work-life balance.

Course Learning Objectives:

Learn how to set an intention for the day
Tips for creating a less stressful work environment
Improving your self-talk
How you can use technology to free up time

Livecast begins at 1:00pm est on our AADOM Facebook Page

Sponsored by: Patterson Dental

AADOM Chapter Meeting - Tennessee Valley TN/AL/GA/NC Chapter 10/7/2021 6:00 PM - 10/7/2021 8:00 PM

Mon, 01 Mar 2021 15:03:49 GMT

Please join us for the next meeting of the Tennessee Valley TN/AL/GA/NC AADOM Chapter!

Date: Thursday, October 7, 2021

Time: 6:00 - 8:00 pm est

Topic: OSHA: Respiratory Safety and COVID

Speaker: Amy Ayers

Topic Details: Pearls of Wisdom

Come and learn about the tips and tricks for OSHA we learned from 2020 and implemented for a better day and a better you.

Respiratory Safety and COVID in the workplace

Meeting Sponsor: Modern Practice Solutions

Meeting Location:
The Room For You
7616 Lee Hwy
Chattanooga, TN 37421

Meeting Details: No fee for Chapter Members, $25 fee for AADOM (non-chapter) Members, $30 fee for Non-AADOM Members, payable here

Dinner will be provided at 6:00 pm

If you should have questions regarding the meeting, please reach out to Jenny Brown at (423) 296-8210 or via email at tennvalleyaadom@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

Amy Ayers graduated Dental Hygiene school in 2005 with a Bachelor of Science from Western Kentucky University. She spent 8 years in private practice, focusing on total body health in general practice settings. When the opportunity presented itself to make the transition to education, Amy jumped at the chance to instill a love of dental hygiene in young people. She enjoyed a rewarding 6-year career, and the trust-based relationships made with her students are her favorite part of the experience.

She joined MPS in 2019 and is excited to further her knowledge of HIPAA and OSHA regulations. Despite her busy schedule consulting and lecturing, she enjoys volunteering with different associations in Middle Tennessee.

Amy keeps current by attending meetings and reading evidence-based publications, and she is a member of a number of professional organizations.

She resides in Hartsville and spends her free time cooking and gardening.

AADOM Chapter Meeting - Indy Metro North IN Chapter 10/7/2021 6:00 PM - 10/7/2021 8:00 PM

Thu, 23 Sep 2021 08:34:45 GMT

Please join us for the next meeting of the Indy Metro North IN AADOM Chapter!

Date: Thursday, October 7, 2021

Time: 6:00 - 8:00 pm eastern

Topics: AADOM 2021 Conference Recap and Chapter Planning for 2022

Speakers: New FAADOM Inductees: Heather McCann, Mekenzie Canada and Niki Donaldson

Topic Details: Our new FAADOM members will share pearls from the National ADDOM conference. Also on the agenda is planning for 2022.

Meeting Sponsor: N/A

Meeting Location:
Gradeless Dental
10100 Lantern Rd
Suite 100
Fishers, IN 46037

Meeting Details: Registration is FREE to all AADOM members. A light meal will be provided

If you have questions regarding the meeting, please reach out to Kathy Rupenthal at (317) 697-6703 or via email at aadomindynorth@gmail.com.

Approved for 1 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Phoenix, AZ Desert Gold Chapter 10/9/2021 9:00 AM - 10/9/2021 12:00 Noon

Mon, 20 Sep 2021 14:41:10 GMT

Please join us for the next meeting of the Phoenix, AZ Desert Gold AADOM Chapter!

Date: Saturday, October 9, 2021

Time: 9:00 am - 12:00 noon pacific

Topic: Roundtable and Planning for 2021 - 2022

Moderators: Chapter Board Members: Paula Thomasson, Lisa Scheer, Maxine Tracy Jones and Tami Raymond

Topic Details: This meeting will be showcasing all the benefits of belonging to AADOM on the National and Local levels. Our hope is it will be a fantastic turn-out and recruiting process to enhance our chapter. Growth will need to be a key factor in 2022 so that we can plan and attract great speakers. We will be discussing upcoming dates for our last meeting at the end of this year 2021 as well as dates for 2022. Being we are living in the host city for next year’s conference, we are hoping to add some special touches to our representation of the Phoenix Chapter. We will be talking about sponsorships and float ideas how to become better connected in our community with local as well as national vendors and businesses. We hope it will inspire attendees and refuel our current members.

Meeting Sponsor: N/A

Meeting Location:
Kerr Endodontics
1355 S. Higley Road
Suite 116
Gilbert, AZ 85296

Meeting Details: No registration fee for Desert Gold Chapter members, $15 registration for non-chapter members. Click HERE to remit registration fee payment.

Light breakfast will be provided

If you have questions regarding the meeting, please reach out to Tami Raymond at (280) 486-1429 or via email at arizonadesertgold@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Baltimore/Annapolis, MD Chapter - VIRTUAL MEETING 10/12/2021 6:30 PM - 10/12/2021 8:30 PM

Thu, 23 Sep 2021 10:02:51 GMT

Please join us for the next meeting of the Baltimore/Annapolis, MD AADOM Chapter!

Date: Tuesday, October 12, 2021

Time: 6:30 - 8:30 pm eastern

Topic: AADOM 2021 Conference Share with Roundtable Discussions

Speaker: Danielle Dailey, FAADOM

Topic Details: A few of our very own chapter members will be sharing what they learned and pearls they took away from the AADOM 2021 National Conference. Discussion with Q&A will follow.

Meeting Sponsor: N/A

Meeting Location: Virtual ZOOM Meeting

Meeting Details: Free registration for all attendees.

Register Here

Zoom Meeting - Once you have registered, an email with the link to join the virtual meeting will be sent from the Baltimore/Annapolis, MD Chapter.

If you have questions regarding the meeting, please reach out to Jana Haller, FAADOM at (443) 632-6534 or via email at aadombam@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

LiveCast: Membership Plans Masterclass 10/13/2021 1:00 PM - 10/13/2021 2:00 PM

Wed, 15 Sep 2021 16:04:12 GMT

Approved for 1 CE towards AADOM Designations

Please note, this session is a Facebook LIVE Event - visit the AADOM Facebook Page to view on 10/13/21 at 1:00pm est

Membership Plans Masterclass

A successful membership plan starts with a solid foundation — not only in how your plan is built, priced, marketed, and managed, but also in the strength and expertise of the support that your team has behind them.
Bringing together Kleer’s community to discuss the ins-and-outs of a successful membership plan, this masterclass is designed to help answer all of your questions so that you can walk away with a clear (no pun intended!) game plan on how to either implement a scalable, easy-to-manage in-house membership plan — or take your current one to the next level.

Course Learning Objectives:

How to think about structuring and pricing your plan to maximize patient value and practice return
Guidance on ways to set up your membership plan in your practice management software
Automating basic workflows like payment processing, deposits, and renewals to make your plan more scalable — plus how Kleer can help support your team by fielding patient questions and tickets
Understanding plan performance with simple dashboards and reports — seeing how far you’ve reached into your patient base by knowing where you stand with your opportunity
Measuring the year over year performance of your plan and optimizing pricing and structure accordingly
Best practices for team onboarding, training, and incentivization to maximize engagement
Maintaining plan compliance in core areas like payment processing and renewals
Best practices, tips, tricks, and resources for marketing both your practice and your plan

Livecast begins at 1:00pm est on our AADOM Facebook Page

Sponsored by: Kleer

As Kleer’s Director of Strategic Accounts, Julia Popovich works closely with leading Office Managers and Practice Administrators every day to help grow their subscription-based membership plans. She uses her expertise to not only consult on all elements of membership plans — from initial plan development and pricing, to implementation and plan expansion through team engagement, practice marketing, and community outreach — but also help practices measure performance, providing insight and guidance on growth opportunities along the way.
In her free time, Julia enjoys coaching college softball, working on home renovation projects, and spending time with her family and friends.

As Kleer's Director of Group Success, Meghan Finegan works with DSO's and multi-location practices across all aspects of their Kleer-powered membership plans - from navigating the complexities of plan building and creation at the region or group level, implementation and cross-team training, and scaling across newly acquired locations, Megan brings the passion, energy, and expertise to make the process simple.
In Meghan's free time, she enjoys spending time with friends and family as well as the occasional, relaxing night in with Netflix and a good bottle of wine.

As a Kleer Growth Specialist, Whitney Norris helps practices across the country grow their membership plans. Backed by her day-in and day-out experience working with independent and group practices of all shapes and sizes, Whitney's expertise is essential in guiding practices through key areas like plan pricing, marketing and growth strategies, and performance measurement.
When away from Kleer, Whitney enjoys going to the beach, listening to Motown music, and caring for her two toddlers and three adopted pets.

AADOM Chapter Meeting - Colorado Springs, CO Chapter 10/13/2021 6:00 PM - 10/13/2021 7:30 PM

Thu, 02 Sep 2021 12:54:18 GMT

Please join us for the next meeting of the Colorado Springs, CO AADOM Chapter!

Date: Wednesday, October 13, 2021

Time: 6:00 - 7:30 pm mountain

Topic: Stop the Revolving Door.......Recruiting Dynamic Rock Star Dental Teams

Speaker: Lois Banta

Topic Details: This lecture is designed to identify road blocks to hiring and retaining great dental teams. Great leaders lead on purpose. Building a ROCK star dental team takes dedication and planning but you can also have fun on the journey.

Learning Objectives:

Identify the challenges and road blocks to recruiting dynamic teams
Hiring for attitude
How COVID-19 has affected the process
Identify ways to become an AMAZING leader and develop ROCK star teams

Meeting Location:
Kids Rock Pediatric Dentistry Conference Room
5430 E. Woodmen Rd
Ste 200
Colorado Springs, CO 80920

Meeting Details: Free registration for Chapter Members, $25 registration fee for AADOM (Non-Chapter) Members, and $30 registration fee for Non-AADOM members. Applicable fee can be paid at the event or prior through Pay Pal after registering. Light appetizers and beverages will be provided

Meeting Sponsor: N/A

If you have questions regarding the meeting, please reach out to Shannon Lundy at (719) 599-7665 or via email at dpmgcos@gmail.com.

Approved for 1 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - West Central FL Chapter 10/14/2021 6:30 PM - 10/14/2021 8:30 PM

Fri, 17 Sep 2021 09:15:59 GMT

Please join us for the next meeting of the West Central FL AADOM Chapter!

Date: Thursday, October 14, 2021

Time: 6:30 - 8:30 pm eastern

Topic: Roundtable Discussion and Congratulations to Our New Fellows

Moderator: Melissa Isgett, Chapter President

Topic Details: Come prepared to share your top 3 takeaways from AADOM 21 Conference

Meeting Sponsors: CareCredit and Advantage Technologies

Meeting Location:
Keel & Curley Winery
5202 Thonotosassa Rd
Plant City, FL 33565

Meeting Details: Free to all attendees. Food will be provided

If you have questions regarding the meeting, please reach out to Melissa Isgett at (813) 382-9606 or via email at centralflaadom@gmail.com.

REGISTER HERE

Approved for 2 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Dallas/Fort Worth TX Chapter 10/15/2021 8:00 AM - 10/15/2021 12:00 Noon

Wed, 20 Oct 2021 08:48:59 GMT

Please join us for the next meeting of the Dallas/Forth Worth TX AADOM Chapter!

Date: Friday, October 15, 2021

Time: 8:00 am - 12:00 pm central

Topic: Medical Billing for the Dental Practice

Speaker: Laurie Owens

Topic Details:

Meeting Sponsors: Magellan Health, Launch Loyalty, CareCredit, Patterson Dental, Kavo Imaging, Identity Dental Marketing, Pure Water Technology of North Texas

Meeting Location: M Studios Frisco Tx

Meeting Details:

If you should have questions regarding the meeting, please reach out to Regina Adame at (214) 697-5777 or via email at dfwaadom@gmail.com.

Approved for 4 AADOM and/or AGD/PACE CE

QuickCast: Essential Marketing Tactics for Your Dental Office 10/19/2021 4:00 PM - 10/19/2021 4:30 PM

Fri, 08 Oct 2021 09:46:12 GMT

QuickCasts are not eligible for CE

Please note, this session is a Facebook LIVE Event - visit the AADOM Facebook Page to view on 10/19/21 at 4:00pm est

Essential Marketing Tactics for Your Dental Office

Throughout this course, you will learn from Weave's marketing expert, Felix, about his top tips and tricks on all things marketing. He will cover all things Facebook ads, Google Business Manager, SEO, and email.

Course Learning Objectives:

How to get the most out of Google Business Manager
How to create eye-catching emails that get great open rates
How to attract new customers using Facebook ads and SEO

Quickcast begins at 4:00pm est on our AADOM Facebook Page

Sponsored by: Weave

Felix Baca is a digital marketer, specializing in paid social media advertising with more than 6 years of social media advertising marketing experience. He has worked within both large software companies and small businesses, managing large and limited budgets. Coming from an agency background, Felix has managed budgets exceeding 5 million dollars in advertising spend and understands what it takes to launch a high performing campaign.

Felix is currently the Paid Social Media Advertising Manager for Weave and has been since late 2020. Outside of marketing, Felix enjoys riding his bicycle, golfing, and spending time with his wife.

AADOM Chapter Meeting - Columbus, OH Chapter 10/20/2021 11:00 AM - 10/20/2021 4:00 PM

Fri, 24 Sep 2021 14:21:08 GMT

Please join us for the next meeting of the Columbus, OH AADOM Chapter!

Date: Wednesday, October 20, 2021

Time: 11:00 am - 4:00 pm eastern

Topic: Mental Toughness - Facing Challenges Roundtable Discussion

Moderator: Krista Smith, Chapter President

Topic Details: We will discuss current challenges, how to manage emotions, and overcoming adversity with courage and poise.

Meeting Sponsor: N/A

Meeting Location:
In the Woods Barn & Garden Center
9916 Nichols Rd
Windham, OH 44288

Meeting Details: It's a private, all-inclusive day at the barn beginning at 11am. 1 hour of horseback riding, horse themed garden art, a wagon ride, food, bonfire, and the barn to ourselves! We will have our educational portion of the retreat (approx. 2 hours) in the barn area depending on the schedule of the horses.

There is a meeting fee of $25 for all attendies for CE materials. If you want to ride a horse there will be an additional small fee of $40. Upon registration and invoice will be sent via email by the Columbus, OH Chapter. Boxed lunch will be served.

If you have questions regarding the meeting, please reach out to Krista Smith at (614) 306-1817 or via email at ohiodentalmanagers@yahoo.com.

REGISTER HERE

Approved for 2 AADOM and/or AGD/PACE CE

Zoom Webinar: Elevate Your Team, Elevate Yourself 10/20/2021 1:00 PM - 10/20/2021 2:00 PM

Tue, 21 Sep 2021 10:08:16 GMT

Approved for 1 CE towards AADOM Designations

Please note, this session is a Zoom Webinar that begins 10/20/21 at 1:00 pm et on ZOOM. Once you have registered for the event a confirmation email will be sent with the ZOOM link.

Elevate Your Team, Elevate Yourself

Dental practices are busier than ever. Between rising patient volumes and difficulty filling open staff positions, everyone on the dental team is stretched thin. Dental practice managers, especially, are trying to get more done with fewer resources. If this sounds familiar, you’ll want to join this webinar.

In this one-hour session, we’ll discuss the resources and solutions that can help you not only keep up with the day-to-day challenges but also plan for the future and thrive. We’ll also share insights that you can use to help your team do their best and contribute to the practice in even more impactful ways.

We’ll cover topics such as:

The major challenges facing dental practice managers right now
How dental practice managers are feeling about their current jobs
The types of career goals dental practice managers are looking to achieve
Ways to position yourself and your practice for success
How to attract and retain dental assistants

Join us on Oct. 20 to learn more about the biggest hurdles dental practice managers and their teams are facing – and how to overcome them so you, the team and the practice can continue to flourish.

Course Learning Objectives:

Describe the major challenges facing dental practice managers
Identify the educational resources to support your career growth
List some of the ways to help support your dental team members
Name the factors that can influence dental assistant retention

Sponsored by: Dental Assisting National Board

Tija Hunter, CDA, EFDA, CDIA, CDSO, CDSH, MADAA, Director of Dental Careers Institute and Editor of Dental Assisting Digest. Tija is a member and former vice president of the American Dental Assistants Association (ADAA), where she holds the honor of Master. Tija is the editor of Dental Assisting Digest and contributes to Dental Economics magazine. She is the director of the Dental Careers Institute, a dental assisting and dental continuing education program, and the author of several continuing education study courses. She is an international speaker and a certified trainer in nitrous oxide in several states. Tija was named one of the Top 25 Women in Dentistry by Dental Products Report magazine in 2015.

Hanna Aronovich, B.A., CAE, Chief Marketing and Communication Officer of DANB and the DALE Foundation. Hanna has been with DANB and the DALE Foundation for more than 10 years. Previously, she worked at Edelman on public relations and communications campaigns for numerous healthcare clients. She began her career as a writer and editor for business publications and has bachelor’s degree from the University of Illinois at Chicago.

AADOM Chapter Meeting - Southwest OH/North KY Chapter 10/21/2021 6:00 PM - 10/21/2021 9:00 PM

Tue, 12 Oct 2021 08:59:03 GMT

Please join us for the next meeting of the Southwest OH/North KY AADOM Chapter!

Date: Thursday, October 21, 2021

Time: 6:00 - 9:00 pm eastern

Topic: Creating Experiences Worth Sharing

Speaker: Ryan Vet

Topic Details: It is more important than ever to stand out to your customers and create an experience worth sharing. Attendees will explore ways to boost customer satisfaction with simple, easy to apply customer service and marketing skills.

Learning Objectives:

Create, implement and measure effectiveness of customer experience initiatives
Design, deploy and measure impact of cost-effective marketing campaigns
Use postitive customer experience to ultimately grow your business

Meeting Sponsor: CareCredit

Meeting Location:
RJ Cinema Distillery & Taproom
4450 Eastgate Blvd
Cincinnati, OH 45245

Meeting Details: Free registration for Southwest OH/North KY Chapter Members. There will be a $25 meeting fee for Non-Chapter Members. Attendee will receive an invoice emailed from the chapter that they can pay securely.
Heavy appetizers and beverages will be served

If you have questions regarding the meeting, please reach out to Dawn Lang at (513) 259-7147 or via email at ohio.ky.aadom@gmail.com.

Approved for 2 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Boston, MA Chapter - VIRTUAL MEETING 10/21/2021 6:30 PM - 10/21/2021 7:30 PM

Fri, 08 Oct 2021 15:31:23 GMT

Please join us for the next meeting of the Boston, MA AADOM Chapter!

Date: Thursday, October 21, 2021

Time: 6:30 - 7:30 pm eastern

Topic: Inspire Your Team and Patients with Digital Scanning

Speaker: Dr. Cara Lund

Topic Details: Join Dr. Cara Lund, an Invisalign Faculty Member, as she explains how to optimize digital scanners in general dentistry office. Educating your whole team and patients generates success and increase treatment acceptance- not just for clear aligners!

Meeting Sponsor: N/A

Meeting Location: Virtual ZOOM Meeting

Meeting Details: Free registration for Boston, MA Chapter members. $15 fee for non-chapter members.

Zoom Meeting - Once you have registered, an email with the link to join the virtual meeting will be sent from the Boston Chapter.

If you have questions regarding the meeting, please reach out to Driany Cruz at (978) 885-7057 or via email at info@aadomboston.org.

Approved for 1 AADOM and/or AGD/PACE CE

REGISTER HERE

QuickCast: Maximize Your Morning Huddles 10/22/2021 1:00 PM - 10/22/2021 1:30 PM

Thu, 02 Sep 2021 16:53:34 GMT

QuickCasts are not eligible for CE

Please note, this session is a Facebook LIVE Event - visit the AADOM Facebook Page to view on 10/23/21 at 1:00pm est

Maximize Your Morning Huddles

Course Learning Objectives:

Why having a morning huddle is crucial to smooth practice operations and stellar patient experience
How just 10 minutes a day can improve your revenue cycle management and set clear expectations for your team and patients
Where you can shift your focus to increase practice revenue and enhance your patients’ experience

QuickCast begins at 1:00pm est on our AADOM Facebook Page

Speaker: Tiffany Wesley, FAADOM, Client Support Specialist

Tiffany is a visionary for change, serving the dental community for the last 12 years in many capacities including practice management, leadership coaching, and consulting. She is the Founder & CEO of Elevation Dental Consulting, Project Manager/Editor/Contributor for Dr. Charles Blair’s Administration with Confidence, a Robbins-Madanes trained Strategic Interventionist, Fellow of the American Association of Dental Office Managers (FAADOM), and member of the AADOM Speaker/Consultant Alliance and the Speaking Consulting Network (SCN).

Sponsored by: Henry Schein Dental

LiveCast Software Demo: CEDR HR Solutions - CEDR's HR Vault & HIPAA Training 10/27/2021 1:00 PM - 10/27/2021 1:30 PM

Fri, 15 Oct 2021 08:21:13 GMT

Sponsor Software Demos are not eligible for CE

Please note, this session is a Facebook LIVE Event - visit the AADOM Facebook Page to view on 10/27/21 at 1:00 pm est

CEDR HR Solutions - CEDR's HR Vault & HIPAA Training

CEDR's HR Vault is a cloud-based document distribution and e-signature collection system used to store employee HR information. This powerful and easy to use application allows for owners and managers to keep track of all employees' HR related content and documents.

During our software demo, we will describe the features included in our application from both an Administrative and Employee perspective. We will also be discussing our online HIPAA Training, integrated PTO & Time Tracking, and how AADOM Members can sign up for free!

CEDR's HR Vault includes the following features:

Individual user access with selectable levels
Cloud based document storage
File sharing and document distribution
E-signature collection and reminders
Employee status, pay rate, and benefit tracking
Adding confidential notes to employee files
Office bulletin board and announcement notifications

Additional Integrated Features:

CEDR Knowledge Base Resources
Online HIPAA Training
PTO & Time Tracking

Sponsored by CEDR HR Solutions

Speaker Bio: Elayna Granillo has 9 years of experience creating superior customer service experiences for b2b and b2c clients and helping busy professionals run their offices more efficiently. As a CEDR Member Services Representative, Elayna helps CEDR Members navigate and set up the products and services available to them with their CEDR membership so that they can maximize the value of their membership and utilize it to build more effective and efficient businesses that run smoothly and compliantly day after day, and year after year.

AADOM Chapter Meeting - Columbia Valley WA Chapter 10/28/2021 12:00 Noon - 10/28/2021 5:00 PM

Sat, 14 Aug 2021 10:40:44 GMT

Please join us for the next meeting of the Columbia Valley WA AADOM Chapter!

Date: Thursday, October 28, 2021

Time: 12:00 noon - 5:00 pm pacific

Topic: Compliance Made Easy for Your Practice

Speaker: Vicki McCormick

Topic Details: Vicki will be covering topics including: COVID 19 Updates, Infection Control, DQAC, Department of Health, Department of Ecology, OSHA, WISHA, and HIPAA

Location:
Columbia Basin Oral & Maxillofacial Surgeons
512 N Young St.
Kennwick, WA 99336

Meeting Details: Please register on or before September 10th. There is a $55 meeting fee for non-chapter members. Based on registrations received by 9/10, the chapter will reach out with more details and meeting fee payment options for non-member attendees.

"Substantial" lunch will be provided at noon, with a cocktail hour at 5:00 pm.

Meeting Sponsor: CareCredit, Benco, Zimmer Biomet, and Dental Staffing Solutions

If you have questions regarding the meeting, please reach out to Sarah Guy at (509) 591-7827 or via email at columbiavalleyaadom@gmail.com.

Approved for 4 AADOM and/or AGD/PACE CE

AADOM Chapter Meeting - Austin, TX Chapter 10/29/2021 9:00 AM - 10/29/2021 4:00 PM

Tue, 21 Sep 2021 15:34:25 GMT

Please join us for the next meeting of the Austin, TX AADOM Chapter!

Date: Friday, October 29, 2021

Time: 9:00 am - 4:00 pm central

Topic: AADOM Austin Roundtable Event

Speakers: Heather Keller, Kara D. Kelley, Bailey LeRoux and Gregg Sales

Topic Details: Join us to share the knowledge and discuss important topics challenging our offices! Our good friends Bailey LeRoux, Heather Keller, Kara D. Kelley & Gregg Sales will be leading discussions on their fields of expertise. We will also be presenting "How to Market Your Practice with AADOM." Elevate your practice image by incorporating these tools into your practice marketing. Convey the higher level of excellence that you, through your membership with AADOM, bring to the practice to positively impact the patient experience.

Meeting Sponsors: Patterson

Meeting Location:
Zilker Lodge
2225 Andrew Zilker Rd
Austin, TX 78746

Meeting Details: Austin AADOM Members FREE; AADOM Members (Not Austin Chapter) $10; AADOM Member's Doctors $35; NON-AADOM Members $35 ; NON-AADOM Member's Doctors $55. Coffee and pastries will be served for breakfast and there will also be box lunches.

If you have questions regarding the meeting, please reach out to Jennifer Randall at (512) 587-9190 or via email at aadomaustin@gmail.com.

REGISTER HERE

Approved for HIPAA Certificate and 5 AADOM and/or AGD/PACE CE